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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,537 Reviews

1,537 Reviews of Napoli Indoor Kia - Service Center

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September 11, 2024

Pleasant as expected. Everything went well, everyone was very kind. I’ll see you again when it’s time for an oil change. More

by Sneedfloren
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
I can’t remember her name
Sep 12, 2024 -

Napoli Kia responded

We're glad to hear everything went smoothly and that our team at Napoli Kia provided a pleasant experience. See you next time for your oil change!

September 09, 2024

Loving the car faith is gonna use it to drive to work thirty miles away More

by The tool man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Dimatteo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2024 -

Napoli Kia responded

We're glad to hear it! Thank you for choosing Napoli Kia!

September 07, 2024

You brought us in for a recall notice and did not fix the problem. I have never in my life had to bring in a car that was recalled and then told . Yup . Your car is in need of fixing. Now we will order the p More

by gregcowan62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex
Sep 09, 2024 -

Napoli Kia responded

Greg, I apologize for the inconvenience and frustration this caused. We aim to handle recalls efficiently and it’s clear we fell short here. Please reach out so we can make things right. Thank you, Reuben Burgos - Service Director - 203-787-5850

September 07, 2024

I was very disappointed for the time I was there and they didn't show me on my phone the work that was done. No one should be there for 4hrs for a Kia recall.☹️ More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Rios
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Napoli Kia responded

Bob, I apologize for the long wait and lack of communication during your visit. We strive to provide timely service and keep our customers informed, so it's disappointing to hear we fell short. Please reach out if you'd like to discuss this further or have any other concerns. Thank you, Reuben Burgos - Service Director - 203-787-5850

September 07, 2024

Well it's my first time being there but Ms Jennifer Rios was really great she may be come back I was going to go to Meineke to see if they were cheaper than you guys but I didn't do it I went back to you gu More

by joandelgardo48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Napoli Kia responded

Joan, we're glad to hear that Jennifer and the team at Napoli Kia made you feel comfortable and welcomed. Thanks for choosing us!

September 06, 2024

Napoli Kia as far as I’m concerned is top shelf. Good professional service. Staff is very knowledgeable and courteous. More

by patd118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2024 -

Napoli Kia responded

Thank you for the fantastic feedback! We're delighted to hear that our team at Napoli Kia provided professional and courteous service. We appreciate your support!

September 06, 2024

They made us feel very comfortable and treated us with so much respect. That's you so much. More

by sharmaecherise4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Napoli Kia responded

Hi Sharma, we're glad to hear you felt comfortable and respected at Napoli Kia. We look forward to serving you again! Safe travels!

September 03, 2024

Everyone was so professional I felt like I was home. . definitely will recommended To friends and family More

by Janette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Dimatteo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ira Osu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Fidalgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Sabia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Smith Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Iribarren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2024 -

Napoli Kia responded

Janette, we're delighted to hear you felt at home with us at Napoli Kia! Thanks for recommending us to your friends and family.

August 31, 2024

Like any used car dealership, be smart. They are just trying to make money. I was sold a car and although I’m pretty happy with my purchase, I already need new tires, a muffler and a headli More

by Lindseywoliver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Napoli Kia responded

Lindsey, we're sorry to hear about your experience and appreciate the feedback. Your comments are important as we strive to improve at Napoli Kia. If you have any further concerns, please reach out directly so we can assist you better.

August 31, 2024

The kia outlet has good people with Good customer servicer speedy process and good refreshments More

by A.davis203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Napoli Kia responded

We really appreciate you taking the time to leave Napoli Kia this awesome review, thank you!

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