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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,538 Reviews
Call Service Center (203) 783-5850

1,538 Reviews of Napoli Indoor Kia - Service Center

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August 13, 2024

good experience so far ,service staff was very friendly every thing easy ,simple what else can I say More

by SANJAYKHONA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2024 -

Napoli Kia responded

Sanjay, we're glad to hear you had a great experience with our team here at Napoli Kia. Thanks for sharing your feedback!

August 07, 2024

Service was easy to schedule and quick to get an appointment. Service staff was very friendly More

by Shmily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2024 -

Napoli Kia responded

We appreciate you leaving us such a wonderful review! The team will see you next time! - Napoli Kia

August 06, 2024

My family has been dealing with Napoli for many many years. Good experience so far More

by GDTHEATRIX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2024 -

Napoli Kia responded

We're honored to be part of your family tradition! Thank you for everything! - Napoli Kia

August 03, 2024

Everyone at the service center and dealership were so friendly and helpful. It is a major contrast to the Danbury kia, which had a really bad vibe. More

by eazzara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 05, 2024 -

Napoli Kia responded

Hi Eazzara, we're delighted to hear that our team at Napoli Kia provided a friendly and helpful experience. We look forward to serving you again! Have a great ride!

August 01, 2024

Good good good good good good good good good good good good good good good More

by NRICHARD75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marissa
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Aug 02, 2024 -

Napoli Kia responded

Thank you for the five-star rating! - Napoli Kia

July 27, 2024

We have been going to Napoli Kia or nearly 10 years. There’s reason we keep coming back and it’s the level of service. And most specifically, it’s the fantastic service that we always get from Marissa. More

by MARCPOMPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa
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Jul 29, 2024 -

Napoli Kia responded

Marc, thank you for your loyalty and kind words about Marissa! We're delighted to hear that her fantastic service keeps bringing you back to Napoli Kia. We look forward to serving you for many more years!

July 10, 2024

Good service and polite. Price could be a little less though. I would refer to a friend More

by Shirleyhoskie
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2024 -

Napoli Kia responded

We appreciate your feedback and look forward to serving you again, Shirley! Keep an eye on our service specials to see if any apply to future services! Thank you! - Napoli Kia

July 05, 2024

Dealer entered mileage wrong when I brought it for a recall and now I have “Mileage Inconsistency” reported on my Carfax. More

by CESTOk
Service Time
Recommend Dealer
No
Employees Worked With
Courtney
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Jul 08, 2024 -

Napoli Kia responded

I apologize for the error with your vehicle's mileage. This is certainly not the level of service we aim to provide, and I understand how frustrating this must be. Please reach out so we can correct this issue promptly. Thank you, Reuben Burgos - Service Director - 203-787-5850

Jul 16, 2024 -

CESTOk responded

Reuben Burgos - I have tried reaching out to you numerous times leaving my contact info and haven’t received any response. I would like to speak with you to try and correct my issue. Please contact me to discuss.

June 24, 2024

Tech recommended additional work needed, but. did’nt check service history to see that previous work was done at 60,000 mile service earlier this year. Other than that I am satisfied with my serv More

by seebs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
Report | Print
Jun 25, 2024 -

Napoli Kia responded

Hi Seebs! Thanks for your feedback! We're glad to hear you were satisfied with your service stop at Napoli Kia. We'll make sure to review our process regarding service history checks. Safe driving!

June 20, 2024

Great dealership. Everyone is polite and ready to help. I have had nothing but good experiences with everyone. More

by binguck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2024 -

Napoli Kia responded

Thank you for the kind words! We're delighted to hear that our team at Napoli Kia has consistently provided great service. We appreciate your support and look forward to serving you again!

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