Napoli Indoor Kia - Service Center

Let me repeat the prior comments posted but for reasons unknown are not staying posted publicly. Napoli was the worst service experience we have ever had. I have used two Kia service departments in NJ and unknown are not staying posted publicly. Napoli was the worst service experience we have ever had. I have used two Kia service departments in NJ and give them both perfect ratings. Napoli kept the car until 2 days before 30 which would have resulted in filling a CT department complaint when they contacted me after 28 days “couldn’t find anything “ after AAA and Geico towed it from a mechanic who said their was an engine problem. I asked them to take it on the highway the mileage report they gave me two weeks later showed they didn’t take it anywhere although they lied and said they did. The car still displays significant problems accelerating and we were told be Kia Corporate to “get a second opinion”! In summary they also lied saying they do “500 of these engines a week” when they had only a few cars on the repair lot. No car for a month and a half with nothing done after a tow to Milford from Jensens repair in Trumbull because of a dead engine. More

Work done professionally and with transparency for what was needed. Car drives great now! No issues at all. was needed. Car drives great now! No issues at all. More

I was pleased with his professional way. he help me Thank you for Kia of Milford he help me Thank you for Kia of Milford More

I bought my car In for a recall issue. They were Friendly and the service was quick!! Very thorough in their explanation. They were Friendly and the service was quick!! Very thorough in their explanation. More

I feel very comfortable with their service for they show concern that I my satisfied. concern that I my satisfied. More

From my first call until I picked up my car, everyone I spoke to was pleasant and helpful especially Jenn spoke to was pleasant and helpful especially Jenn More

Good customer service and good work done on vehicle. Jen was very helpful. Will be back Jen was very helpful. Will be back More

Great job! I love doing with Napoli Kia. Great prices. Very friendly and also they knows there job! I love doing with Napoli Kia. Great prices. Very friendly and also they knows there job! More

Very thorough and reliable. Peter was very communicative through out the process. Will use you versus Stamford every time. Peter was very communicative through out the process. Will use you versus Stamford every time. More

The staff was very professional and friendly. I will definitely will recommend Kia dealership for service. I will definitely will recommend Kia dealership for service. More