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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,558 Reviews
Call Service Center (203) 783-5850

1,558 Reviews of Napoli Indoor Kia - Service Center

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July 17, 2023

The staff are very friendly, understanding and willing to explain the process. Courtney made me feel right at home. More

by dpontbri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney
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Jul 17, 2023 -

Napoli Kia responded

Thank you for the great review! We're happy to hear that Courtney and our team provided you with a great experience at Napoli Kia. We appreciate your support and hope to see you again soon!

July 16, 2023

Awful servicewrong info will never return their again. Peter and the rest of service is the worat More

by Fdee4115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Haverl
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
1.0
This rating includes all reviews, with more weight given to recent reviews.
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July 15, 2023

First greet you right away and they ask you about any problems with your vehicle More

by ANA.CONCEPCION2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marissa
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Jul 17, 2023 -

Napoli Kia responded

Hi Ana, we're glad to hear you feel taken care of here at Napoli Kia! We look forward to seeing you again. Thank you!

July 14, 2023

Everyone is always so nice, knowledgeable and thorough. Pleasant experience from start to finish! And - I love my car! More

by lucy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney
Report | Print
Jul 17, 2023 -

Napoli Kia responded

Lucy, thank you for the kind words! We're delighted to hear that your experience at Napoli Kia was pleasant and that you love your car. If there's anything else we can do for you in the future, please don't hesitate to reach out. Drive safely and enjoy your new ride!

July 12, 2023

Marissa in the Service Dept. is great. She made the repair experience easy and kept me up to date with the progress. More

by JB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa
Report | Print
Jul 12, 2023 -

Napoli Kia responded

Thank you for the great review! We're glad to hear that Marissa provided excellent service and made your repair experience a breeze. We appreciate your business and hope to see you again at Napoli Kia!

July 11, 2023

She was very courteous and professional and I was kept informed through the whole process More

by Mrusso1244
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 11, 2023 -

Napoli Kia responded

Thank you for the positive review! We're happy to hear that our team provided you with great customer service during your visit to Napoli Kia. We'll see you next time!

July 11, 2023

Great and fast service " Highly Recommend! " Ricky did great work and really went above and beyond to secure and ensure top quality. More

by COURTDEAZ1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky and Courtney
Report | Print
Jul 11, 2023 -

Napoli Kia responded

Thank you for the positive review! We're glad to hear that Ricky provided great and fast service. We appreciate your recommendation and hope to see you again at Napoli Kia in the future!

July 11, 2023

Wait time was supposed to be 90mins ended up being almost 2.5 hours. Also was told to drive around the building but multiple car were blocking the pathways. Ended up having to three point turn and go all the More

by Shruszko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I’m not sure the names of who helped me
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July 10, 2023

Marrisa, Jen,,Pete & Ruben in Service Dept y'all ROCK! !! Thanks for ALL you do! Always a pleasure too come in & get the service that is recommended. A shout out too Mechanics Ricky & Nate, thanks a m More

by adisdaddi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 10, 2023 -

adisdaddi responded

Marrisa, Jen, Pete & Ruben Thanks for ALL you do! Always a pleasure too come in & get the Service that is recommended. A shout out too Mechanics, Ricky & Nate thanks a million guy's!

July 07, 2023

I love the new video taping of them doing service on my car. It at least showed me what needs to be done and that they did do the work. and I have the option of seeing what I want to pay for at that time o More

by JUNESINGLETON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Guarnieri
Report | Print
Jul 10, 2023 -

Napoli Kia responded

Hi June, thank you so much for sharing this positive feedback! We're glad to hear that this service has been helpful in showing you what work is being done on your car and giving you the option to choose what services to have completed at each visit. We appreciate you trusting the Napoli Kia team with the care of your vehicle and look forward to seeing you next time. Take care!

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