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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,559 Reviews

1,559 Reviews of Napoli Indoor Kia - Service Center

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July 07, 2023

I love the new video taping of them doing service on my car. It at least showed me what needs to be done and that they did do the work. and I have the option of seeing what I want to pay for at that time o More

by JUNESINGLETON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Guarnieri
Jul 10, 2023 -

Napoli Kia responded

Hi June, thank you so much for sharing this positive feedback! We're glad to hear that this service has been helpful in showing you what work is being done on your car and giving you the option to choose what services to have completed at each visit. We appreciate you trusting the Napoli Kia team with the care of your vehicle and look forward to seeing you next time. Take care!

June 28, 2023

Great service and very friendly staff and they did a fantastic job in returning my car on time. More

by Lin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney
Jun 28, 2023 -

Napoli Kia responded

We're so happy the team made a five-star impression, Lin! Thank you for choosing Napoli Kia!

June 25, 2023

Your service is Spot on. Staff listens, works hard to please us. Peter, Dennis thank you! More

by VICTORIA.HEALTH
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Denis Fidalgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter is Outstanding as well.
Jun 27, 2023 -

Napoli Kia responded

Thank you, Victoria! Peter, Dennis, and the team all work hard to make every visit worthy of five stars! We look forward to serving you again! - Napoli Kia

June 24, 2023

Very organized; they followed up each step of the way with text messages and even a video of my car being worked on by the mechanic with his findings. Very pleased with the service, and the car was fini More

by Louise Napoli
Service Time
Recommend Dealer
Yes
Employees Worked With
Courtney
Jun 26, 2023 -

Napoli Kia responded

Thanks for the great review, Louise! We're so glad to hear that you had a positive experience at Napoli Kia. If there's anything else we can do for you, just let us know. Have an amazing day!

June 23, 2023

They are always welcoming, professional and up front on what’s going on with your car. More

by DEBRAKADDABRA
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Can’t remember names, sorry
Jun 26, 2023 -

Napoli Kia responded

Hi Debra, We strive for the best for our customers, and you've made our day with your review! Thank you for being a valued part of the Napoli Kia family!

June 21, 2023

Marissa was professional n environment was excellent also came n introduced herself to me Thany u More

by ANA.CONCEPCION2000
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marissa
Jun 23, 2023 -

Napoli Kia responded

Ana, It means so much to hear Marissa and our team gave you such excellent care! Thank you! – Napoli Kia

June 21, 2023

I was pleased and happy they have Very great customer service. Just didn’t like they couldn’t find my appt by contact number took me callback and demanding it be checked another way which by then missed More

by Staceycharine
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Marrissa
Jun 23, 2023 -

Napoli Kia responded

Stacey, we're glad to hear that you had a positive experience with our customer service. We apologize for any inconvenience caused by the issue with your appointment and appreciate your understanding. Thank you for choosing Napoli Kia!

June 21, 2023

All the staff is great, definitely left worry free! Thanks guys! will be back soon! More

by shalisajones57
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
peter!
Jun 23, 2023 -

Napoli Kia responded

We are so glad you felt at ease servicing with us, Shalisa! Thank you for coming to Napoli Kia! We'll see you next time!

June 20, 2023

Very pulyght anderstanding and cooperative. Fast and efficient work.Timewise very accurate. I recommend this dealership to many relatives and friends. Thank you More

by martinkrasniqi246
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Scott Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marisa and Reuben
Jun 21, 2023 -

Napoli Kia responded

Thank you, Martin! We're so glad to hear that you had a positive experience at Napoli Kia. We appreciate your recommendation and look forward to serving you and your loved ones in the future. Have a great day!

June 15, 2023

Yeah they got my car done quick fast an easy and i'm back on the road More

by Clummy67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter
Jun 15, 2023 -

Napoli Kia responded

We're glad our Napoli Kia team could get you back on the quickly! Thanks for taking the time to leave us a review. We hope we can be of service to you again in the future!

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