Napoli Indoor Kia - Service Center

Friendly fast service , they tell you if any issues but don’t push you I doing something you don’t want don’t push you I doing something you don’t want More

Marisa, Service Representative. Issue: mileage incorrect. Not documented correctly. Was told verbally by Marisa that the mileage was less than what it indicated on my dashboard. Af Issue: mileage incorrect. Not documented correctly. Was told verbally by Marisa that the mileage was less than what it indicated on my dashboard. After being told a replacement/new engine was put into my 2017 Kia Sportage. What was documented on my paperwork an according to the next service due date was completely wrong, based on the miles shown on the dashboard. In turn, I had to go back inside of the Napoli Kia and speak with Marisa regarding the issue. It made me feel like maybe Napoli Kia did not put a new/ replacement engine in my vehicle. As Marissa went on an on about how I was so lucky to get my replacement so soon. As it was in stock. Did I get a replacement? If I had not noticed. I would have had to return for a similar issue, the oil change would not have been done on time an potentially blown my engine. Voiding my mileage service an warranty agreement. Made me feel like the service record was not a replacement engine. As stated by Marisa. It just didn't add up. An how could such of a mistake have been made. I had her initial my copy and update the system so that it reflected the correct mileage on my receipts of service. A copy of the receipt showing change documented in the Napoli Kia system regarding my mileage. I hasked her to reflect this an print an initial so that a Time stamp could be on file in the NapoIi Kia data base. Then had to return back inside because I still needed a up to date service sticker with the corrected mileage. To ensure I was not late on my next oil change. All had been initialed and dated for my protection for warranty by Marisa. Not a very comfortable feeling leaving Napoli Kia 9/2/2022. Not exactly impressed with the quality of service. If you have any questions related to this matter. Please feel free to call. 203-449-2347 Regards, S.Alexander More

Took my truck there and Marissa took care of my 60k service. She was really friendly and helpful. Ill continue in the future taking my truck there after this experience service. She was really friendly and helpful. Ill continue in the future taking my truck there after this experience More

Did oil change although took a lot longer than it should have in a dealership have in a dealership More

They did a nice job on my vehicle I got it back n time f More

Recently had a recall issue with one of my cars was fixed and kia honored the recall work and replace the engine without issue and kia honored the recall work and replace the engine without issue More

Great service but getting an appointment is a struggle like two weeks out to wait like two weeks out to wait More

Quick and reliable service. I have never had an issue with the Napoli service department. I have never had an issue with the Napoli service department. More

The Napoli service coordinators went above and beyond to help document service records to support engine warranty. We greatly appreciate their support. help document service records to support engine warranty. We greatly appreciate their support. More

Jen in service was Great, recommenced services to keep my Optima up to date and running great. I will be back for futures service. Optima up to date and running great. I will be back for futures service. More