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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,559 Reviews

1,559 Reviews of Napoli Indoor Kia - Service Center

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August 05, 2022

Great service with kind professional staff and comfortable waiting area with refreshments (is a plus) More

by chinthana0807
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Lovan
Aug 05, 2022 -

Napoli Kia responded

Thanks for the positive review! We're honored to hear how your visit at Napoli Kia was such a positive one. We hope to see you back for all of your future auto needs!

August 03, 2022

Pleasant atmosphere, clean, service department was Accurate and timing was on point and Friendly. Good More

by Trisha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forget person name, but he was new.
Aug 04, 2022 -

Napoli Kia responded

Thank you for the wonderful feedback, Trisha! It was a pleasure having you visit us here at Napoli Kia and we hope to see you again next time!

August 02, 2022

The are really nice people and very helpful l love buying my cars from them and very patient with people More

by Charleneatkinson28@icloud.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2022 -

Napoli Kia responded

Thank you for the kind comments about our Napoli Kia team! We're grateful for your support and look forward to seeing you next time!

July 29, 2022

The entire place was Clean and efficient. The people were friendly. Bonus for finishing in less time than expected. More

by JSAINTLD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Napoli Kia responded

It makes us so happy to hear that you had a five-star experience! Thank you for leaving us your fantastic review! - Napoli Kia

July 27, 2022

Jen Rios took extremely well care of me and my car. She answered all my questions and made sure I was extremely comfortable with my knowledge in the car. More

by Brittkelly23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2022 -

Napoli Kia responded

Thanks for the five stars, Britt! We're honored to hear how Jen assisted you during your visit with us. We hope to see you back for all of your future automotive needs! -Napoli Kia

July 27, 2022

The worst customer service in the history of car dealerships. I have to repetitively call because I keep getting put on hold for over 20 minutes just to ask a simple question that could possibly be More

by DAVONHNHATAVONG
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mike Haverl
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2022 -

Napoli Kia responded

Thank you for reaching out. I'm sorry to hear that your experiences with our team have been less than satisfactory and will make sure this feedback is addressed with them appropriately. If you still require our assistance, please feel free to contact me directly. Thanks again, Salvatore Liuzzo - General Sales Manager - 203-787-5850

July 26, 2022

Jen in service was great fixing the issues we had with my Kia Optima. Looking forward to returning in the future for service. More

by BOBKNDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2022 -

Napoli Kia responded

Thank you for trusting Jen & the Napoli Kia team with your Optima! It was our privilege to serve you and we look forward to seeing you next time!

July 24, 2022

Had to reschedule my appointment because it conflicted with my husbands discharge from Yale New Haven Hospital Thankfully the Service Manager was able to accomodate my request and squeeze me into the More

by janicemerenda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2022 -

Napoli Kia responded

Thank you for sharing your experience! We're so glad we could accommodate and look forward to your next visit with us here at Napoli Kia!

July 21, 2022

Courteous, helpful, fast, great service I needed to be out by a specific time and was! More

by Virgimccull
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh
Jul 22, 2022 -

Napoli Kia responded

Thank you for visiting Napoli Kia! We're happy to hear our team could make your visit an efficient one and we to see you again next time. Take care!

July 19, 2022

It is the worst Call dealers I have ever dealt with, especially the maintenance manager, his name is Robin, who is very rude and does not know how to deal with the customers, it is impossible to de More

by ZAK200011103
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
The worth servic manager ever ( Robin)
Jul 26, 2022 -

Napoli Kia responded

Hello - I'm sorry to read your negative feedback and would like the opportunity to discuss this situation with you further. Please contact me at your earliest convenience. Thanks, Salvatore Liuzzo - General Sales Manager - 203-787-5850

Jul 26, 2022 -

ZAK200011103 responded

Hi there The number you send ( 203-787-5850 ) is not in service So if you can send me anther working number so i can call you ..or you can call me Thanks Elsherif 3476176310

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