Napoli Nissan - Service Center

Service was standard. However, I was a little blown away that an oil change and tire rotation took over 2 hours! I had an appointment at 9:30 am and didn’t leave until alm However, I was a little blown away that an oil change and tire rotation took over 2 hours! I had an appointment at 9:30 am and didn’t leave until almost 12 pm. I witness an interaction that was very off putting and is making me consider another location and I’ve been coming here since I purchased the car in 2017. A customer came in for an oil change and was told how long it would take, didn’t like it and treated the service associate poorly. He went to complain, to what I can only assume was the manager, and this manager person told the service associate to service the man’s car asap. Meanwhile, it’s 30 minutes past my appointment and my car was still in the queue. What’s the point of appointments if people can come in to get special treatment? More

There was poor follow up/phone calls with the dealership service department ...I left messages for a call back from Louis and he didn't call...he was pleasant when I did speak with him... The motor in my service department ...I left messages for a call back from Louis and he didn't call...he was pleasant when I did speak with him... The motor in my 2024 Rouge with 7,800 miles (less than year old)blew and had to be replaced...I spoke with dealership service dept when car was brought in..then only spoke to corporate till car was fixed. I thought that I would have heard from my salesman or someone from the dealership to at least say "sorry" this happened...or help me navigate the process of the situation....my family has been getting cars from Napoli Nissan for over 40 years and never had a problem....this was my 1st time using them and the worst thing that could happen did and got no calls like it was no big deal ..and to be honest, it was same attitude from gals at corporate..I know I am just a lease customer so maybe this is the protocol on customer service for us since we are technically only a 3 year customer. More

After calling another not so nice dealership, I called Milford Nissan. I had the pleasure of speaking to Bridgette who not only addressed my issues/concerns but she did so with kindness and knowledge. Fur Milford Nissan. I had the pleasure of speaking to Bridgette who not only addressed my issues/concerns but she did so with kindness and knowledge. Further, when I had a question for sales about my Nissan app, they were just as kind and friendly as Bridgette in service. I will absolutely come back there again and I highly recommend them. More

I was told I needed a part that would cost 60$. For me to find out the part and service would be 600$ Horrible For me to find out the part and service would be 600$ Horrible More

The service reps are awsome and amazing. The technicians are great. I would recommend to purchase a vehicle at Nisan Napoli The technicians are great. I would recommend to purchase a vehicle at Nisan Napoli More

Excellent, no complaints I bring my car for service. They answer all your questions Great service They answer all your questions Great service More

Luis is an unbelievably fantastic customer sales representative. He made the process quick and easy and only suggested things. My car truly needed. representative. He made the process quick and easy and only suggested things. My car truly needed. More

Bought my SUVs 9 months ago and when I go back for oil changes the maintenance front desk and all the sales staff are professional and very nice. Still willing to thoroughly answer any questions I may changes the maintenance front desk and all the sales staff are professional and very nice. Still willing to thoroughly answer any questions I may have. Top notch team. More

Excellent customer service. Very knowledgeable about my vehicle maintenance and care. Thank you for everything. Very knowledgeable about my vehicle maintenance and care. Thank you for everything. More

I’m very pleased with my Nissan dealership. Very pleasant and explains everything about the work they just did on my Rogue and any possibly work to be done in the future. Luis was very friendly Very pleasant and explains everything about the work they just did on my Rogue and any possibly work to be done in the future. Luis was very friendly and courteous. More