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Napoli Nissan - Service Center

Milford, CT

4.5
1,539 Reviews

1,539 Reviews of Napoli Nissan - Service Center

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September 03, 2024

Great service very polite and professional, very efficient making sure my part was available before doing the repair. I appreciated the Uber ride too!! More

by KENSALYERS972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2024 -

Napoli Nissan responded

Thank you for sharing your positive experience! We're glad to hear our team at Napoli Nissan provided efficient service and that the Uber ride was helpful. We appreciate your support!

August 29, 2024

Jonathan is great! He's very professional and kind. Greatly appreciated! Thank you for all you do! My only thing this time is they did not reset my message for oil chan More

by Paula
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan and Nick in parts
Aug 30, 2024 -

Napoli Nissan responded

Paula, thanks for the feedback! We're glad to hear Jonathan provided excellent service at Napoli Nissan. We'll make sure to address your note about resetting the message next time. Enjoy driving!

August 29, 2024

Two hrs for oil change and tire rotation is a bit long even with safety check More

by SUEMAC421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2024 -

Napoli Nissan responded

Thank you for the review, Sue. We appreciate your patience during your visit and hope we have the opportunity to provide you with a more efficient experience next time. Take care! - The Napoli Nissan Team

August 28, 2024

The staff are knowledgeable, friendly, are always very professional and, the physical location is very clean. More

by Stephen54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Napoli Nissan responded

Stephen, thanks for the positive feedback! We're glad to hear you had a great experience with our team at Napoli Nissan. We appreciate your support!

August 27, 2024

The technician was wonderful. Very happy with the service. Will continue to us Napoli for our car need. More

by LYOUNG7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Napoli Nissan responded

We're delighted to hear you had a great experience with our team at Napoli Nissan. Thanks for giving us the opportunity to serve you - we look forward to doing so again in the future!

August 24, 2024

Very friendly employees and speedy service from sales, service and parts. Will visit when purchasing next vehicle. More

by LMOORE7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nazario
Aug 26, 2024 -

Napoli Nissan responded

Thank you for the kind words! We're glad to hear our team at Napoli Nissan provided friendly and speedy service. We look forward to assisting you with your next vehicle purchase!

August 22, 2024

Dealership was very helpful in fixing a. c. issue and key fab for my car More

by Shelley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Lucero
Aug 23, 2024 -

Napoli Nissan responded

Shelley, Thank you for coming to see us! We're glad we could help fix these issues and earn five stars! - Napoli Nissan

August 22, 2024

It took hella long to purchase the vehicle, I was in there like all day, crazy! More

by 6children
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Haverl
3.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Acampora
3.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Segui
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Maxfield
3.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
3.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
3.0
This rating includes all reviews, with more weight given to recent reviews.
Reuben Burgos
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Napoli Nissan responded

We appreciate your feedback and regret if the experience wasn't up to our usual standards. Please reach out to discuss this with us and determine how to improve moving forward. Thank you, Brendan Camilleri - General Sales Manager - 860-694-8991

August 22, 2024

Luis was very attentive and helpful and was able to explain to me what and why things needed to get done! More

by zarboleda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2024 -

Napoli Nissan responded

We're delighted to hear that Luis provided attentive and helpful service at Napoli Nissan. Thanks for sharing your positive experience with us!

August 21, 2024

Always professional and helpful. It was expensive and I was offered alternative ways to pay which was refreshing. More

by pseed10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh ( I think)
Aug 21, 2024 -

Napoli Nissan responded

Thank you for the positive feedback! We're glad to hear our team at Napoli Nissan provided professional and helpful service, along with flexible payment options. We appreciate your support!

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