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Napoli Nissan - Service Center

Milford, CT

4.5
1,532 Reviews

1,532 Reviews of Napoli Nissan - Service Center

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May 11, 2024

The two young man in the service desk were excellent. I would not hesitate to use them again. More

by LINDAGULIA03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Latino guys
May 13, 2024 -

Napoli Nissan responded

Linda, thank you for giving our Napoli Nissan team an opportunity to earn your business! We appreciate your kind feedback and look forward to seeing you again in the future!

May 10, 2024

The guy at the service desk was very helpful and was able to get me in without an appointment. This location is very customer centric. I believe the guy who helped was named aaron More

by LIMITED203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron?
May 13, 2024 -

Napoli Nissan responded

We're glad to know our service desk was able to assist you promptly, even without an appointment! Aaron and the rest of us here at Napoli Nissan are always ready to help. Thanks for your review!

May 09, 2024

Went for oil change was told I needed brake replacement woul be $1300 got it done the next day for $578 at a shop in west haven !!far too much of a difference in price???? More

by NDR2ND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
May 10, 2024 -

Napoli Nissan responded

Thank you for the review. We strive to provide competitive pricing and will certainly take this feedback into consideration for future improvements. Please feel free to contact me directly if you have any additional questions or concerns. Respectfully, Scott Haverl - General Manager - 203-877-5141

May 09, 2024

Great service. Great info. Courteous people. Thank you Janathan. So far my car is running great. More

by JWEST12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
May 09, 2024 -

Napoli Nissan responded

We love knowing that our team has earned your business and continues providing a level of excellence you can count on! Thank you! - Napoli Nissan

May 07, 2024

Great customer service and professional job getting my car in and out in a reasonable time! Additionally, the price was reasonable!! I’ll definitely be back! More

by FISHSOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
May 07, 2024 -

Napoli Nissan responded

We're glad to know you found our service at Napoli Nissan efficient and professional! We appreciate your feedback, and look forward to seeing you again. Safe travels until then!

May 07, 2024

Great customer service always very helpful! Great work every time. Never feel like I'm being taken advantage of! More

by SHANNONSTACY32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2024 -

Napoli Nissan responded

We're so glad to know you've had positive experiences with our team at Napoli Nissan! We always aim for transparency and top-notch service. Thanks for the review, we appreciate it!

May 04, 2024

Everything went great the staff was helpful and informative. Gave good recommendations on my car More

by NSLG167
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Napoli Nissan responded

Thank you for your confidence in Napoli Nissan, and for your business. We are grateful to have you as a customer!

May 03, 2024

Napoli Nissan is a very nice, clean and friendly dealership. I have had a Nissan car for many years and each time I go for servicing, it is always good. It always helps when there are cordial staf More

by ZACHARIAH8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Napoli Nissan responded

Hi! Zachariah! It's great to know that you've consistently had positive experiences with us at Napoli Nissan. We're glad Louis could provide excellent customer service during your visits. Thanks for the review!

May 03, 2024

mechanic very clean place perfect attendant and then do it at the right time that is why I recommend to anyone More

by jaimevaz53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Acampora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reuben Burgos
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Napoli Nissan responded

Jaime, we appreciate your recommendation and are glad to know you had a positive experience at Napoli Nissan. Thanks for highlighting our clean facility and punctual service!

May 01, 2024

The salesperson said I needed tires and rear brakes, I have less than 23000 miles on the car. This tells me the tires Nissan puts on the car are cheap xxxx. I asked the salesperson about the brakes needin More

by Xanaduman1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Arboleda
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2024 -

Napoli Nissan responded

Thank you for the review. I'm sorry to hear that this experience didn't leave you with a better impression of our dealership and will make sure the situation gets looked into with our team. If you have any additional questions or concerns about your experience, please feel free to contact me directly at your earliest convenience. Respectfully, Scott Haverl - General Manager - 203-877-5141

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