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Napoli Nissan - Service Center

Milford, CT

4.5
1,541 Reviews

1,541 Reviews of Napoli Nissan - Service Center

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January 21, 2023

Very good service. ..would recommend to anyone.....very helpful and courteous. Thank you for service. More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2023 -

Napoli Nissan responded

Kevin, We're so glad you had a great visit! We look forward to seeing you back at Napoli Nissan! Thank you!

January 21, 2023

Best service I seen in the company and I been going there 14 years. They are awesome More

by RACASIANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Maxfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reuben Burgos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2023 -

Napoli Nissan responded

This is so great to hear! Our team appreciates you being part of our Napoli Nissan family and we look forward to many more years together! Thank you so much!

January 20, 2023

I waited nearly 3 hours for an oil change with an appointment. It shouldn't take that long, especially with an appointment. More

by EMELY76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Arboleda
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

Napoli Nissan responded

Hello - we apologize for the extended time it took to wait for your service. We hope that our team can provide you with a better appointment next time.

January 20, 2023

Waited 1. 5 hours for an oil change for which I had an appointment. Tire pressure was supposed to have been checked, but tires read 28,32,35 and 38 psi. Obvious More

by Vic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

Napoli Nissan responded

Hi Vic, we apologize for not completing everything on time. If you wish to discuss this further, feel free to reach out to our team.

January 20, 2023

They are great place to go. From calling to make an appointment to servicing my car everyone was efficient & friendly. Definitely recommend. More

by Shantelcarey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Mills
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose
Jan 20, 2023 -

Napoli Nissan responded

Hi Shantel, thanks for the five stars! We're glad to hear that your visit with us here at Napoli Nissan was such a positive one. We hope to see you back!

January 20, 2023

Great service. Excellent care from service representative. Surpassed my expectations. Will use this service department again. More

by jlakatos@optonline.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mya
Jan 23, 2023 -

Napoli Nissan responded

Thank you for giving us the opportunity to earn your business! We're happy to hear our team exceeded your expectations and we look forward to seeing you again next time here at Napoli Nissan!

January 20, 2023

The service was good great atention tnx the problem was fixed the staff were really polite More

by Gaby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

Napoli Nissan responded

Hi Gaby! Thanks for the five stars. We're glad to hear that your visit with us here at Napoli Nissan was such a positive one. We hope to see you back!

January 18, 2023

I was pleased with the service that was provided, I received and oil change, battery checked out and an inspection on vehicle. They included a video of the mechanic servicing my vehicle while I waited More

by KANYIA21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Mills
4.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2023 -

Napoli Nissan responded

This means so much to us! Thank you for trusting the Napoli Nissan team with your vehicle's care! We look forward to providing five-star service again in the future!

January 18, 2023

Friendly staff and good service. Just bought my second vehicle from this dealership. Salesman was great More

by NANUMOM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2023 -

Napoli Nissan responded

Thank you for sharing your review! We're so happy that we assisted you with your second vehicle purchase! We look forward to seeing you next time at Napoli Nissan!

January 18, 2023

The best service ever. Professional, punctual, reliable, and friendly. Excellent service that I can count on time and time again. I will not go anywhere else. More

by Ava G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Mills
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2023 -

Napoli Nissan responded

Thank you for your confidence in the Napoli Nissan team! It's our privilege to help take care of your vehicle and we look forward to seeing at your next visit. Take care!

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