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Napoli Nissan - Service Center

Milford, CT

4.5
1,541 Reviews
Call Service Center (203) 877-5141

1,541 Reviews of Napoli Nissan - Service Center

Sort by
January 17, 2023

Seamless transactions. Fair, honest, transparent. Curious and friendly customer care. Quick and reliable service. Bravo. More

by MINNAIMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
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Jan 19, 2023 -

Napoli Nissan responded

This is so great to hear! Thank you for trusting Napoli Nissan to provide five-star care!

January 17, 2023

I feel that they can do better on the vehicles that they're trying to sell for so much money because this is second car I buy that is so many issues for the price that I'm paying I'm not happy or satis More

by loryboop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ricky Mills
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 15, 2023 -

Napoli Nissan responded

We're sorry to hear that you feel that way and appreciate you bringing this to our attention. It is never our intention to upset you and we hope we can have the chance to make this situation right. Please reach out to us at your earliest convenience to discuss these concerns. Thank you, Ruben Burgos - Service Mgr - 203-787-5850

January 15, 2023

The service was great. Quick efficient and timely. The staff was friendly and responsive .highly recommend. More

by jcon0423
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2023 -

Napoli Nissan responded

Thanks for the wonderful feedback about your recent visit here at Napoli Nissan! We hope we have the opportunity to serve you again in the future!

January 14, 2023

I waited 3 hours for my car needing an oil change. I appreciate they check the whole car but 3 hours More

by DJMULLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Arboleda
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 15, 2023 -

Napoli Nissan responded

I'd like to apologize that we didn't leave a better impression during your visit. If you're willing, I would like to learn more about what transpired so we can improve your experience going forward. Please give me a call at your earliest convenience. Ruben Burgos - Service Mgr - 203-787-5850

January 14, 2023

The Service department is the best in the area. Professional and polite staff that is very knowledgeable. Scheduling service is never a problem. More

by GDUBOIS57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar, Service Advisor
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Jan 17, 2023 -

Napoli Nissan responded

Thank you for trusting the Napoli Nissan team with your service needs! We're honored to receive your support and look forward to your next visit!

January 14, 2023

Thorough and professional service as well as follow up on details. Omar was very helpful. More

by PAULINEKLINEBERG
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar in service department
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Jan 17, 2023 -

Napoli Nissan responded

Thank you for rating Omar and the team five stars, Pauline! We look forward to assisting you again! - Napoli Nissan

January 14, 2023

Great overall service. Great inspection of my car with recommendations. Sent video of inspection that I could watch on my phone. Loved I had a coupon. Did not give my More

by LOCKAVITCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mya - sent me text messages
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Feb 15, 2023 -

Napoli Nissan responded

Thank you for the review and feedback. We apologize for the long wait during your visit and hope we have the opportunity to provide you with a more efficient experience next time. Take care and please don't hesitate to reach out directly if you have any additional questions or concerns. Respectfully, Ruben Burgos - Service Mgr - 203-787-5850

January 12, 2023

Service is always polite and no up sell pressure is appreciated. Preferred to Harte Nissan More

by BIGE365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 12, 2023 -

Napoli Nissan responded

This is great to hear! Thank you for rating Napoli Nissan five stars!

January 12, 2023

Friendly and they take the time to explain what will go on with your service. More

by BARBS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar is fantastic
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Jan 12, 2023 -

Napoli Nissan responded

It's so great to hear! We hope that you come to visit us again! Thank you! - Napoli Nissan

January 11, 2023

Napoli is great and will be back soon to trade up if possible. Would like another model with more room. More

by Janelee56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 12, 2023 -

Napoli Nissan responded

Thank you for trusting the Napoli Nissan team with your business! We look forward to assisting you with your next purchase!

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