Nashville Subaru

Great knowledge and caring! Chris Knapp was my sales rep. He was both knowledgeable and caring. There was no pressure at all instead I was given education on what my Outback offe Chris Knapp was my sales rep. He was both knowledgeable and caring. There was no pressure at all instead I was given education on what my Outback offered - very enjoyable experience. Everyone at this dealership was helpful and easy going. I had difficulty deciding on a vehicle and color and Chris was patient with me and wanted to make sure I got the right vehicle for me. He spent time with me regarding all my concerns. This was the most enjoyable experience I have had in purchasing a vehicle. Thank you Chris and to all the Nashville Downtown Subaru staff. More

very pleasant experience buying two cars on the same day. I have been to other dealers for the vehicles my family members desired to buy. It was the best car buying experience because of the sales person I d I have been to other dealers for the vehicles my family members desired to buy. It was the best car buying experience because of the sales person I dealt with, Mr. Rahim Ashari. There were no misleading statements or false promises. He was very sensitive to the boundaries I set, and very respectable space. There were no surprises or gimmicks after all was done. More

Good technical work, lack of organization I have taken my subaru in several times for maintenance and part changes, and the technical service itself is high quality. As for management and the I have taken my subaru in several times for maintenance and part changes, and the technical service itself is high quality. As for management and the experience leading to the service, it lacks organization. They committed to have my parts in two days, I went back in as we agreed, and the parts had not arrived yet. I did not get a call or any sort of notification about this. They tell me to come back in two more days. They did give me a discount for the troubles. Another issue is their customer service on the phone. You call, they transfer you from department to department, the information does not match from person to person, and it just becomes a cluster. More

Four days too many Brought my 2011 Subaru Impreza in on a Friday morning due to an airbag recall. They told me it would take 4 hours to fix. 4.5 hours later, they told m Brought my 2011 Subaru Impreza in on a Friday morning due to an airbag recall. They told me it would take 4 hours to fix. 4.5 hours later, they told me it would be another hour. I went to dinner with a friend while I waited for a phone call... Nothing through closing that night. The next day, I went there in a friend's car (they never offered a loaner). As I was parking, a gentleman approached me so I explained the situation. He told me he would check on my car and be right back. NEVER returned! While I waited for him, I called the dealership and they told me my car was not ready. When I asked how long it would take, they told me they'd have to do some research and would let me know. Never got a call back that day. The next day was Sunday, so they were closed. I called on Monday from work, and the lady told me my car had been ready since Friday! What?! When I arrived to pick my car up, all I got was $40 off the alternator belt I had agreed to let them fix. NEVER AGAIN. More

Lemon Car Sold my son a US MARINE, a used Subaru WRX, it didn’t even make it back to his duty station !!! Had to have it towed... Spoke with the GM Tim Kovall, Sold my son a US MARINE, a used Subaru WRX, it didn’t even make it back to his duty station !!! Had to have it towed... Spoke with the GM Tim Kovall, he promised he was going to help with this and now hasn’t returned my call in 3 weeks.... Sorry to do this to anyone , especially on of our Service men!!!! More

Great experience with Subaru We have experience with all of the Subaru dealerships in the area and have either purchased or had repairs done at all of them. We purchased our lates We have experience with all of the Subaru dealerships in the area and have either purchased or had repairs done at all of them. We purchased our latest Subaru from Nashville Subaru. From the start, they were the most upfront about pricing to us. Alex Wallis, whom we worked with, contacted numerous dealerships to locate the car we wanted, kept us informed along the way, and ultimately got us the car we wanted at the price we wanted to pay. We decided to trade-in our older car when we went to pick up the new one because they met the price we were going to be asking were we to sell it ourselves. All in all it was a good experience and I would definitely buy from them again. More

Great experience on the Subaru side! After spending the past several weekends at various dealerships in the area looking at vehicles and test driving nearly every compact SUV on the marke After spending the past several weekends at various dealerships in the area looking at vehicles and test driving nearly every compact SUV on the market, I landed at this Subie dealership looking at the new '17 Forester. I came in skeptical considering all of the negative reviews here, but I must say I had a pleasant test driving and eventual buying experience. I worked with Arthur and left very satisfied with the service he provided. He seemed genuine and not overly sales-y which I certainly appreciated after dealing with so many car salesman the past few weeks. Is there room for improvement at this dealership? Absolutely. Not the best but by FAR certainly not the worst I have dealt with. Would recommend. More

Berefit of Integrity, honesty, accountability I really thought I wanted a new Forester. The first salesman, Arthur had such a hard time with my name, kept saying I lived somewhere I didnot, it got I really thought I wanted a new Forester. The first salesman, Arthur had such a hard time with my name, kept saying I lived somewhere I didnot, it got annoying. Very uninterested. And I gave him a promo I had printed off that obviously he ditched since the coffee gift coupon never came to me. Went back second time and had a car in mind wanted to drive. First walked in and Arthur was busy so they sent a teenager out. he shrugged his shoulders and was horribly offensive-and young. Unbelievable. Then after a 20 minute wait a Chris came out. pleasant enough and we did test drive the car. When went back in he saw a brunette and basically said see ya-going to flirt with her. Rudest most horrible treatment. Still shocked and this has been over a month age. Everyone I told said go back in and see manager. So, third time did and he said he talked to Chris. Started to defend and I stopped him and said his behavior was unconscienceable and no excuses. But we kept talking and he stopped trying to defend his rude behavior. We test drove a car again. The 2017 had features i wanted so we decided to wait. Problem is he has left that company so now it is like all that never happened. Never heard from anyone at that dealership -and now they can order 2017's. But no one there even showed any concern except for that sales manager, Mike. I think if a company wants to be in business they should hire intelligent people . This is the most horrible dealership-and since this all happened I have heard alot of other folks talk about how horrible this place is. If a good Subaru dealer came into Nashville this place would be out of business-within thirty days. I could go on about details but I think anyone reading this will get the jist of it. I even have been in contact with Mike and he could order what I wanted to buy -problem is i would lose so much in shipping across country it is extreme so that is not a good option-but at least he offered. More

Bad experience with oil change I really can't imagine having a much worse experience with an oil change. My wife went to get an oil change, and they told her whoever had last change I really can't imagine having a much worse experience with an oil change. My wife went to get an oil change, and they told her whoever had last changed the oil had messed up big time and stripped the threading on the female end of the oil pan and that it needed to be replaced. Well turns out that the last person who had changed the oil was THEM. As soon as they realized this they attempted to backpedal but they had already admitted to their own mistake...but would not fix it for free. They claimed the car was now unsafe to drive and would cost $600 to replace the oil pan. And of course they couldn't do it that day so I had to take off work and pick my wife up during rush hour traffic. We then asked when the car would be done the next day and they promised to call us and have it done before rush hour evening traffic the next day. Surprise surprise the car was not done until the heat of rush hour traffic....and that was only after calling 4 times asking when it would be done with multiple unanswered phone calls. More

I purchased a new Hyundai Accent GS BASE from this dealership in late July 2009 during the cash for clunkers program. The dealership was extremely helpful in getting me 0 down financing and had most dealership in late July 2009 during the cash for clunkers program. The dealership was extremely helpful in getting me 0 down financing and had most of the paperwork prepared when I arrived. From start to finish Van Hayes and the finance manager were great to work for and delivered as promised. I called and left Jim Reed III a voicemail message and he even called me back! - boy was I surprised. I will use this dealership again for my next car purchase. More