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Nashville Subaru
Nashville, TN
164 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 164 reviews
October 28, 2022
We bought our car August 2022, it took a month and 1/2 to get paperwork to get a tag and now I am dealing with the sales tax they added to my financing, and what I was actually charged. They charged me 1016. get paperwork to get a tag and now I am dealing with the sales tax they added to my financing, and what I was actually charged. They charged me 1016.00 in sales tax but only reimbursed me 690.00, and no one at this dealership answers their phones. More
by Rhonda
Employees Worked With
Jason and Karen
Helpful September 09, 2022
We purchased our Subaru over 3 weeks ago, Bob was our sales person and he was great( sad he has moved on). However we are out of state and our state still hasn’t gotten the information for us to get our sales person and he was great( sad he has moved on). However we are out of state and our state still hasn’t gotten the information for us to get our tag. Called Karen in accounting and she said she has been very busy and hasn’t had time to process, will be next week( week 4) before she will get to it! More
by Rpittmanhall
Employees Worked With
Bob Wood
August 03, 2022
I bought a brand new Subaru Forester from Bob last year. He was very professional and very helpful that we went to him again this year to buy a car for my daughter. He was very professional and very helpful that we went to him again this year to buy a car for my daughter. More
by nagham
Employees Worked With
Bob
May 19, 2022
Avoid this place like the plague! My wife's Outback has a service recall for a faulty fuel pump. 1st. Service appointment they claimed was not on their schedule. Second trip they cla My wife's Outback has a service recall for a faulty fuel pump. 1st. Service appointment they claimed was not on their schedule. Second trip they claimed vehicle could not have over 1/4 tank. Nothing was said before appointment. 90 mile trip each time. 2 days off work. Do you really want to purchase from a shady stealership like this? More
by Tommetier
Employees Worked With
Entire service department
May 05, 2022
This is a follow up to my review of this dealership's service department on 4-15-22. To this date I have never gotten a response from the service manager in spite of leaving a message for him to call me service department on 4-15-22. To this date I have never gotten a response from the service manager in spite of leaving a message for him to call me concerning the total lack of service that I received on that date. I purchased a service contract when I purchased my car from this dealership in May of 2021. I have thrown $600 down the drain for the service contract as I will never return to this dealership again after the way I have been treated and after reading the nightmare stories about the service department on this dealer rating website. Lots of praises on this website concerning car purchasing from this dealership but service after the fact is what counts. Take your business elsewhere and NEVER purchase a service contract because you will be ignored when you try to receive service under a prepaid contract. More
by Tmottola
Employees Worked With
None, because no one would acknowledge me.
April 27, 2022
My experience with the service department was excellent as always. This time I had a service representative that was just the best ever. His communication skills were excellent making you feel Ike you wer as always. This time I had a service representative that was just the best ever. His communication skills were excellent making you feel Ike you were his only client of the day. He listened well and noticed some paint on my car that he said could be rubbed out. Sure enough when I came from the waiting room to get my car, the paint was gone and he had done that, your service department served my Outback well and I am even experiencing better service with my new Crosstrek. The service advisor who worked with me was Jamal Starnes and he was just THE BEST. More
by joja1909
Employees Worked With
Jamal Stares
April 15, 2022
I had a 3:30 appointment on Friday 4/15/2022 for an oil change and tire rotation. When I pulled into the service department there were 6 to 8 blue shirt service representatives. I was the only car in t change and tire rotation. When I pulled into the service department there were 6 to 8 blue shirt service representatives. I was the only car in the service department. When I got out of the car the representatives disappeared leaving 3 on the service floor. No one greeted me. I ask for help from 1 Rep and he referred me to another. I went to that person who told me that the guy behind him would help me when he got back (from where I don't know). I stood there and got no acknowledgement. Needless to say I left in a fury. I have been coming to this dealership for years and have never had such worthless service. I called to complain and got voicemail. I left a message expressing my dissatisfaction. I guess it was Friday and everyone was in a hurry to go home. They should not make late afternoon appointments if you don't want to acknowledge a customer. More
by Tmottola
Employees Worked With
Not applicable as no one would acknowledge me.
February 22, 2022
I just wanted to give an excellent review to Cliff and Arthur for their exceptional job at helping my sister and I with a trade in and purchase of a used car today. I inquired online about a specific vehi Arthur for their exceptional job at helping my sister and I with a trade in and purchase of a used car today. I inquired online about a specific vehicle and was contacted by Cliff who was able to help me and answer my questions without being pushy or trying to persuade me into something different or more expensive. After a very rocky start in person, with someone outside of these two, Cliff was able to have Arthur come in and help us through the whole process. More
by Hayleighc95
Employees Worked With
Cliff & Arthur
