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National Dodge Chrysler Jeep Ram

Jacksonville, NC

4.5
835 Reviews

2223 N Marine Blvd

Jacksonville, NC

28546

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835 Reviews of National Dodge Chrysler Jeep Ram

December 23, 2023

Trisha was and is Awesome. She attended to everything, very professional and provided excellent customer service! This was my first time at this Dealership. Thank You So Much! More

by onlyonepatriciat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trisha
Dec 28, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive experience with Trisha at our dealership. We're thrilled to hear that she provided you with awesome and professional service, ensuring that everything was attended to and delivering excellent customer service. It's wonderful to know that your first experience at our dealership was a positive one. We'll make sure to pass along your appreciation to Trisha for a job well done. If you ever have any more needs or if there's anything else we can assist you with, please feel free to reach out. We value your trust in our dealership and look forward to serving you again in the future. Thank you once again for choosing us!

December 22, 2023

This is a place that has some really good people who take care of their customers, but the whole feel of the place is shady. Spent $800 on a repair that never fixed the problem. Guys in parts department an More

by jhwolfe3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie Yates, Lorenzo McNeal, Darrell Graham, Joshua Jones
Dec 28, 2023 -

National Dodge Chrysler Jeep Ram responded

We appreciate you sharing your experience with us, and we're genuinely sorry to hear that your recent visit did not meet your expectations. We take customer feedback seriously, and we apologize for any inconvenience you may have experienced. Your concerns about the overall atmosphere, the effectiveness of the repair, and the customer service you received are noted. We understand the importance of clear communication, gratitude, and follow-up, and we apologize if we fell short in these areas. To address the issue with the repair, we would like to investigate further to understand the nature of the problem and find a satisfactory resolution for you. Please contact our service department at (910)347-3777 so we can discuss the situation and work towards a solution. We value your business, and it's important to us that our customers feel satisfied with their experience. Your feedback helps us identify areas for improvement, and we are committed to making the necessary changes to enhance our services. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

December 20, 2023

The service department is first class. All staff are very professional. All work was done in a timely manner More

by rjnd7grand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Green
Dec 28, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive experience with our service department. We're thrilled to hear that you found our team to be first class and professional. Delivering timely and efficient service is a top priority for us, and we're pleased to know that we met your expectations. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your trust in our services and look forward to serving you again in the future.

December 18, 2023

They always do a great job! Never had any issues. Service advisors are very helpful! More

by JESSICA_CHINNOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Graham, Kitrell Earley
Dec 19, 2023 -

National Dodge Chrysler Jeep Ram responded

We are sincerely grateful for your thoughtful review of National Automotive Group! Your positive feedback brings immense joy to our team, and we are thrilled to know that you have consistently had great experiences with us. It's wonderful to hear that our service advisors have been helpful and that you've never encountered any issues. Providing exceptional service and ensuring our customers' satisfaction is our top priority, and your review reinforces that we are on the right track. Your trust in National Automotive Group means the world to us, and we look forward to continuing to meet and exceed your expectations. If there's anything specific you'd like to share or if you have any suggestions for improvement, please feel free to reach out to us. Thank you once again for choosing National Automotive Group, and we can't wait to serve you again in the future!

December 16, 2023

Very friendly staff and worked out a great deal on my new Ram. Salesman worked hard to please. More

by iannaccone1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorenzo McNeal, Chris Hines, Kitrell Earley, Axel Tehuotzil-Arroyo
Dec 19, 2023 -

National Dodge Chrysler Jeep Ram responded

We would like to express our sincere gratitude for your positive review of National Automotive Group! We are thrilled to hear that you had a fantastic experience with our very friendly staff and that we were able to work out a great deal on your new Ram. Our team takes pride in providing excellent customer service, and it's heartening to know that our salesperson went the extra mile to ensure your satisfaction. Creating a positive and memorable experience for our customers is at the core of what we do, and we are delighted that we could meet your expectations. If there are any specific details about your experience that stood out or if you have any further feedback, we would love to hear more. Your insights help us continually improve and deliver exceptional service. Thank you once again for choosing National Automotive Group. We look forward to serving you in the future and wish you many enjoyable miles in your new Ram!

December 12, 2023

Easy transaction for the vehicle that I wanted. Will Will consider these forls again when ever I'm in need of another car. More

by simm1968
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michael Sullivan
Dec 14, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you for choosing National Automotive Group for your vehicle purchase! We're delighted to hear that your transaction was easy, and you got the vehicle you wanted. We truly appreciate your positive feedback. It's fantastic to know that you're considering us for your future car needs. If you ever have further comments or need assistance, please feel free to reach out. We look forward to the opportunity to serve you again. Thank you for your trust in National Automotive Group!

December 12, 2023

We enjoyed our experience at the dealership everyone was friendly and very helpful the purchase was very easy More

by BGURSSLIN1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pete Brennan, Brian Kennedy
Dec 14, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you for sharing your positive experience with National Automotive Group! We're thrilled to hear that you enjoyed your time at the dealership, and that our team was friendly and helpful throughout your visit. Making the purchase process easy for our customers is a priority, and we're delighted that we could meet your expectations. If you ever have further comments or need assistance, please feel free to reach out. We appreciate your trust in National Automotive Group and look forward to serving you again in the future. hank you for choosing us!

December 12, 2023

Everyone is so friendly and they made by car buying experience the easiest ever. There was never any pressure to buy. They knew what I wanted and helped make it all possible. My family has been doing b More

by tamibrown09
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robbie Yates, Lorenzo McNeal, Chris Hines, Gawaine Johnson
Dec 14, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your wonderful car-buying experience at National Automotive Group! We're delighted to hear that our team made the process easy and pressure-free, ensuring that you got exactly what you wanted. Your family's longstanding business with National Dodge is truly appreciated, and we're honored to continue providing exceptional service. If you ever have further comments or need assistance, please feel free to reach out. We appreciate your recommendation and look forward to serving you and your family for years to come. Thank you for choosing National Automotive Group!

December 10, 2023

Terrific customer service. Had no issues with getting my vehicle serviced and completed on time More

by Marcusfriske30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Graham, Kitrell Earley
Dec 14, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive experience with National Automotive Group! We're thrilled to hear that you had a terrific customer service experience and that your vehicle service was completed on time without any issues. Your satisfaction is our top priority, and we appreciate your feedback. If you ever have further comments or need assistance, please feel free to reach out. We look forward to serving you again in the future. Thank you for choosing National Automotive Group!

December 10, 2023

Darrell was great to work with and took care of everything quickly. The dealership is always busy, but he kept in contact with me to let me know what was going on with my vehicle. More

by Dave
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Graham
Dec 14, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you so much for taking the time to share your positive experience with Darrell and our team at National Automotive Group! We're thrilled to hear that Darrell provided great service and took care of everything promptly. We understand that our dealership can get busy, and we appreciate your patience. It's fantastic to know that Darrell kept you informed about the progress of your vehicle, ensuring a smooth and transparent experience. We'll be sure to pass on your kind words to Darrell and the entire team. If you ever have further comments or need assistance, please feel free to reach out. We look forward to serving you again in the future. Thank you for choosing National Automotive Group!

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