National Dodge Chrysler Jeep Ram

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your feedback with us. We appreciate your kind words about our customer service department and the friendliness of our team. We regret to hear that you found our diagnostic charge to be a concern. We understand that cost is an important consideration when it comes to vehicle services, and we strive to offer competitive pricing in the market. Our diagnostic fee is set to cover the costs associated with a thorough assessment of your vehicle, ensuring that we can provide accurate and detailed information about any issues it may be facing. It's essential to note that our diagnostic fee is competitively priced with other service shops in the area, and we aim to provide value for the quality of service we deliver. However, we genuinely appreciate your feedback, and we will certainly review our pricing structure to ensure it aligns with our commitment to offering fair and transparent services. If there's anything specific you would like us to address or if you have further details about your experience, please feel free to reach out to us at (910)347-3777. We value your business and appreciate the opportunity to address your concerns. Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.

National Dodge Chrysler Jeep Ram responded

Thank you for sharing your wonderful 5-star experience with us! We're thrilled to hear that your service representative, Kittrell, provided excellent service by getting you checked in quickly and offering a thorough explanation of the situation with your "check engine" light. We're pleased that Kittrell provided a clear explanation of the stored code about a vapor leak and reassured you that there was no need for concern. It's great to know that you were also satisfied with the routine maintenance performed during your visit. If there's anything more we can do for you or if you have any additional comments, please feel free to reach out. We appreciate your trust in us and look forward to serving you again in the future!

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to leave us a 5-star review! We're delighted to hear that you had an excellent experience with our service. It's great to know that the check-in process was prompt, and your service was completed in a timely manner. Providing efficient and timely service is a priority for us, and we're thrilled that we could meet your expectations. If there's anything else we can do for you or if you have any further feedback, please feel free to reach out. We appreciate your trust in our service, and we look forward to serving you again in the future!

National Dodge Chrysler Jeep Ram responded

Thank you so much for taking the time to share your 5-star review! We're thrilled to hear that Darrell and our service department provided you with great service. We'll be sure to pass along your kind words to Darrell and the rest of the team. We're pleased that you found our service department welcoming, and we appreciate your positive feedback on the overall experience. Our team works hard to ensure that our customers receive top-notch service, and it's rewarding to know that we met your expectations. If you ever have any more feedback or if there's anything else we can do for you, please don't hesitate to let us know. We look forward to serving you again in the future!

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive experience with our Service Department! We are thrilled to hear that you found our team to be outstanding, professional, and experienced. Providing excellent service is our commitment, and we're delighted that our team went out of their way to assist you. Your feedback is truly appreciated, and it motivates us to continue delivering the high standards you deserve. If there's anything specific you'd like to highlight or if you have any suggestions for how we can further improve, please feel free to share. We value your trust in National Automotive Group and look forward to serving you with the same level of excellence in the future.

National Dodge Chrysler Jeep Ram responded

Thank you so much for being a loyal customer of National Automotive Group for close to twenty years! We truly appreciate your trust and are honored to have been your go-to choice for family Jeeps. It's wonderful to hear that you've consistently had positive experiences with our team and that the purchase process and vehicles have met your expectations. We're grateful for your kind words about our salespeople, especially Shawn Debakey, and appreciate your recognition of Devon Graham's helpfulness in financing. We're fortunate to have such a great team, and your feedback motivates us to maintain the high standards you've come to expect. We look forward to assisting you with your daughter's Jeep purchase in the near future. If there's anything specific you'd like us to focus on or any way we can make your experiences even better, please let us know. Thank you for choosing National Automotive Group, and we're excited to continue serving you and your family.

National Dodge Chrysler Jeep Ram responded

Thank you so much for your positive review! We're thrilled to hear that you consistently find it a pleasure working with everyone in our service department. Providing helpful and friendly service is a top priority for us, and your feedback reinforces our commitment to excellence. If there's anything specific you appreciate about your interactions with our service team or any suggestions you have for how we can make your experiences even better, please don't hesitate to let us know. We truly value your trust and look forward to continuing to provide you with exceptional service at National Automotive Group.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to leave such a positive review! We're delighted to hear that you consistently experience friendly staff interactions, regular updates, and a clean, pleasant waiting area. Your feedback is important to us as we strive to provide excellent customer service. We appreciate your kind words and are pleased to know that our efforts to create a welcoming environment have contributed to your satisfaction. If there's anything specific you enjoy about our service or any additional ways we can make your experience even better, please feel free to share. Thank you for choosing National Automotive Group, and we look forward to continuing to serve you with the same level of excellence.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that everyone at the dealership, especially Shawn, made your car-buying experience great. We appreciate your kind words and are honored that you plan to return soon for your wife's vehicle purchase. Shawn and the rest of our team are committed to providing excellent service, and we look forward to assisting you both again in the coming months. If there's anything specific you enjoyed about your visit or anything we can do to make your future experiences even better, please feel free to let us know. Thank you for choosing us, and we can't wait to welcome you back to National Automotive Group.

National Dodge Chrysler Jeep Ram responded

Thank you for sharing your fantastic experience with Jerome and Devon! We're thrilled to hear that they were awesome, attentive listeners, and went the extra mile to make your buying experience enjoyable. Providing exceptional service is our goal, and we're delighted to know that Jerome and Devon exceeded your expectations. Your feedback is truly appreciated, and we'll be sure to commend them for their outstanding efforts. If there's anything specific you enjoyed about your interactions or any suggestions you have for how we can maintain this level of service, please feel free to share. We value your trust in National Automotive Group and look forward to serving you again in the future.