National Dodge Chrysler Jeep Ram

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your feedback regarding your recent experience with National Automotive Group. We apologize for any inconvenience you may have encountered while trying to get in touch with our service representatives and for the poor communication you experienced. We understand the frustration you must have felt when seeking updates on your vehicle's status. Your feedback highlights an area where we can certainly improve. We are committed to providing better service, and your comments will help us in this endeavor. We acknowledge that proactive communication is essential, and we will work on enhancing our update procedures so that you don't have to initiate the requests. We value your business and want to make sure that your future interactions with National Automotive Group are more efficient and satisfactory. Please do not hesitate to reach out to our customer service department if you have any further concerns or if you would like to discuss your specific situation in more detail. Once again, we appreciate your feedback, and we are committed to making the necessary improvements to serve you better in the future.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to leave your feedback and provide us with a four-star review regarding your recent repair experience at National Automotive Group. We appreciate your honesty and your valuable input. We sincerely apologize for the oversight regarding the cleanliness of your vehicle after the repair. Your feedback is crucial in helping us identify areas where we can improve our services. We understand and agree that a clean and tidy vehicle is essential, and we take your comments to heart. Rest assured, we have addressed this matter with our service team to ensure that proper clean-up procedures are consistently followed in the future. We are committed to delivering the highest level of service to our valued customers. If there are any other concerns or if you have further feedback, please feel free to reach out to our service department directly. Your satisfaction is important to us, and we look forward to the opportunity to serve you even better in the future. Thank you for choosing National Automotive Group, and we appreciate your business and feedback.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your experience at National Automotive Group. We greatly appreciate your feedback and are thrilled to hear about your positive experience with us. We're proud to hear that Joshua provided you with exceptional service, and we will make sure to pass along your kind words to him. Our team understands the importance of quality work and customer satisfaction, and we're delighted that we could meet your expectations in both aspects. It's wonderful to know that you found our shuttle service to be outstanding. We aim to make the entire service process as convenient as possible for our customers, and your feedback about the professionalism and timeliness of our shuttle service is greatly appreciated. If you ever have any more automotive needs or require our services in the future, please don't hesitate to reach out. We value your business and look forward to serving you again. Thank you for choosing National Automotive Group!

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience with our National Automotive Group during your recent appointment. Providing efficient and punctual service is one of our top priorities, and we're thrilled that we could meet your expectations. Your kind words and appreciation mean a lot to us, as they serve as a testament to our team's dedication to delivering exceptional customer service. We understand that your time is valuable, and we strive to ensure that every customer's appointment is both convenient and timely. If you ever have any more feedback or need assistance in the future, please don't hesitate to reach out to us. We look forward to serving you again and maintaining your trust as your automotive partner. Thank you for choosing National Automotive Group!

National Dodge Chrysler Jeep Ram responded

Thank you for sharing your experience with us at National Automotive Group. We're delighted to hear about your positive interactions with Darrell and Kitrell in our service department. Creating a friendly and welcoming environment for our customers is a top priority for us, and it's wonderful to know that you had a pleasurable experience while dealing with our team. We're also pleased to hear that the required service was performed to your satisfaction. Our dedicated service department works hard to ensure that every customer's vehicle receives the care and attention it deserves. We truly value your feedback and your business. If you have any more automotive needs in the future or require our services, please don't hesitate to reach out. We look forward to continuing to provide you with great service. Thank you for choosing National Automotive Group!

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your feedback about your recent experience with National Automotive Group's service department. We appreciate your understanding and patience during a busy period. Our team works diligently to accommodate all our customers and provide the best service possible, even during high workloads. Your recognition of their efforts is truly appreciated. If you have any specific suggestions or feedback on how we can improve further, please don't hesitate to share. We are always looking for ways to enhance our service and meet the needs of our valued customers. Thank you for choosing National Automotive Group, and we look forward to serving you again in the future.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your recent experience at National Automotive Group, and we sincerely apologize for the delay you encountered during your appointment. We understand that waiting for an extended period can be frustrating, and we genuinely regret any inconvenience this may have caused you. Your time is valuable, and we strive to provide efficient service to all our customers. We will be reviewing our processes to ensure that such delays are minimized in the future. We're pleased to hear that you found our staff to be friendly, and our shuttle driver provided great service. Your positive comments about our team members are appreciated, and we will continue to work hard to maintain our high standards of customer service. If there are any specific details or concerns you would like to share with us about your visit, please feel free to reach out. Your feedback is invaluable in helping us make improvements. Once again, we apologize for the delay, and we hope to have the opportunity to provide you with a more efficient and satisfactory experience in the future.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your outstanding experience with Jerome and the National Automotive Group. We greatly appreciate your positive feedback! We're thrilled to hear that Jerome was able to assist you in selecting the perfect RAM truck model for your needs. Providing knowledgeable and professional guidance is what we strive for, and we're delighted that he exceeded your expectations. Efficiency is important to us, and we're glad to hear that our finance department was able to process your paperwork quickly. We understand the value of your time and aim to make your dealership experience as streamlined as possible. Thank you for choosing National Automotive Group, and we're grateful for the opportunity to serve you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to continuing to meet your automotive needs.

National Dodge Chrysler Jeep Ram responded

Thank you for sharing your feedback about your recent experience, and we apologize for any inconvenience you may have faced. We take customer feedback seriously and aim to address any concerns promptly. We're sorry to hear about the discrepancy in the diagnosis of your vehicle's issues. However, we would appreciate more information about your visit so that we can investigate this matter thoroughly. At National Automotive Group, we strive to provide accurate and reliable service, and your experience is not reflective of our standards. If you could kindly reach out to us directly or provide more details about your visit, such as the date of your appointment or the service advisor's name, we would be better equipped to understand the situation and take appropriate action. Your satisfaction is important to us, and we want to ensure that your concerns are properly addressed. Please don't hesitate to contact us so that we can work to resolve this matter to your satisfaction. Thank you for bringing this to our attention, and we look forward to the opportunity to assist you further.

National Dodge Chrysler Jeep Ram responded

Dear 6866chevy, Thank you for taking the time to share your 5-star review of National Automotive Group. We're delighted to hear about your positive experience during your first service on your new Jeep! It's fantastic to know that your service was fast and efficient, and that Trisha provided excellent assistance. We take pride in our dedicated team members who go the extra mile to ensure our customers have a seamless experience. Our waiting area is designed with your comfort in mind, and we're glad to hear you enjoyed the complimentary water, coffee, and snacks. Your satisfaction is important to us, and we want to make your visit as pleasant as possible. We appreciate your kind words about your experience compared to other dealerships. Providing exceptional service is at the heart of what we do, and your feedback motivates us to continue delivering the best. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to serve you and your automotive needs. Thank you once again for choosing National Automotive Group, and we look forward to welcoming you back for any future services or assistance.