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National Dodge Chrysler Jeep Ram

Jacksonville, NC

4.5
835 Reviews

2223 N Marine Blvd

Jacksonville, NC

28546

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835 Reviews of National Dodge Chrysler Jeep Ram

September 02, 2023

Their customer service is awesome and they are fast. I will definitely be back for anything my vehicles needs. More

by c.knight8969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kitrell Earley
Sep 04, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you so much for taking the time to share your positive experience with National Automotive Group. We truly appreciate your kind words! We're thrilled to hear that you found our customer service to be awesome and that we were able to provide you with a fast and efficient service. Customer satisfaction is our top priority, and we're delighted that you plan to return to us for your vehicle's needs. If there's anything specific you require in the future or if you have any questions, please feel free to reach out to us. We're here to assist you and ensure your vehicle continues to perform at its best. Once again, thank you for choosing National Automotive Group. We look forward to serving you again in the future.

September 01, 2023

Awesome Service they performed the service i requested in a timely manner they will retain my business More

by VAN16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie Yates, Darrell Graham, Kitrell Earley, Ryan Brown
Sep 04, 2023 -

National Dodge Chrysler Jeep Ram responded

We sincerely appreciate you taking the time to share your positive experience with National Automotive Group. Your feedback means a lot to us! It's fantastic to hear that we were able to provide you with awesome service and complete the requested service in a timely manner. Customer satisfaction and delivering quality service are our top priorities, and we're thrilled to know we met your expectations. We're honored that you plan to continue entrusting us with your business. Rest assured that we'll continue to work hard to maintain the high standards that have earned your loyalty. If you ever have any further needs or questions, please don't hesitate to reach out. We're here to assist you and ensure your automotive needs are met. Thank you once again for choosing National Automotive Group. We look forward to serving you in the future.

September 01, 2023

Very efficient service department with a well appointed and comfortable waiting area. Very good communication from service representative More

by shortera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kitrell Earley, Jonathan Gables
Sep 04, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to leave such a positive review for National Automotive Group. We truly appreciate your feedback! We're delighted to hear that you had a very efficient experience with our service department and that you found our waiting area well-appointed and comfortable. Creating a pleasant and convenient environment for our customers is important to us. Additionally, we're glad to hear that our service representative provided you with very good communication. Clear and effective communication is key to ensuring our customers are informed and satisfied throughout the service process. If you ever have any further needs or questions, please don't hesitate to reach out. We're here to assist you and ensure your automotive needs are met to the highest standards. Once again, thank you for choosing National Automotive Group. We look forward to serving you again in the future.

August 29, 2023

The sales rep Axel worked very hard to make this sale, I'm not easy to sale. More

by humphreystharoplis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Axel Tehuotzil-Arroyo was the sales Rep. I will give him 5 stars and more if posible.
Aug 30, 2023 -

National Dodge Chrysler Jeep Ram responded

We greatly appreciate you taking the time to share your positive experience with National Automotive Group. Your feedback, especially the recognition of Axel Tehuotzil-Arroyo's hard work, is incredibly valuable to us. It's wonderful to hear that Axel went above and beyond to meet your needs. His dedication to providing outstanding service is truly commendable. We're honored by your 5-star rating and your kind words. We'll be sure to pass on your feedback to Axel and the rest of our team. Your satisfaction is our top priority, and we're thrilled that we could exceed your expectations. If there's anything else we can do for you or if you have any questions in the future, please don't hesitate to reach out. We're here to assist you. Once again, thank you for choosing National Automotive Group and for recognizing Axel's exceptional service. We look forward to serving you again in the future.

August 29, 2023

Treated like a good friend not just a customer. The service dept. Is very responsive More

by PNTHOMPSON54
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrell Graham, Quentin Graham
Aug 30, 2023 -

National Dodge Chrysler Jeep Ram responded

We want to extend our heartfelt gratitude for sharing your positive experience with National Automotive Group. Your review, highlighting the personal touch and responsiveness of our service department, means a lot to us. At National Automotive Group, we strive to make every customer feel like a good friend rather than just a customer. Your feedback validates our commitment to creating a warm and welcoming atmosphere. It's our pleasure to serve you and build lasting relationships. Our service department takes great pride in being responsive to our customers' needs. Your acknowledgment of their efforts is truly appreciated. We will continue to work hard to maintain and exceed these standards. Should you ever require further assistance or have any questions, please don't hesitate to reach out. We're here to ensure your automotive needs are met promptly and professionally. Once again, thank you for choosing National Automotive Group, and for considering us as your trusted automotive partner. Your trust and loyalty are greatly appreciated.

August 29, 2023

The employees here are very professional, open and honest, and my experience was awesome! I don’t know how everyone else feels, but I’m stuck on this particular dealership! Happy camper! More

by FIRSTLADYRMOORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Graham, Kitrell Earley
Aug 30, 2023 -

National Dodge Chrysler Jeep Ram responded

We are overjoyed to receive your fantastic review of your recent experience with National Automotive Group. Your kind words and enthusiasm truly made our day! It's wonderful to hear that you found our employees to be professional, open, and honest. These qualities are at the core of our values, and we're delighted that they shone through during your visit. We understand that choosing a dealership is an important decision, and we're honored that you've chosen us as your preferred choice. We're equally excited that you're "stuck" on us! Our team is dedicated to providing exceptional service to keep our valued customers like you happy. If there's anything more we can do to enhance your experience or if you have any questions or needs in the future, please feel free to reach out. We're here to assist you every step of the way. Once again, thank you for your wonderful feedback and for being a part of the National Automotive Group family. We look forward to continuing to serve you with excellence.

August 23, 2023

Axel was great to work with and did his best to find value in our old automobile that would support our target number for a payment. More

by tammieannon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Axel
Aug 23, 2023 -

National Dodge Chrysler Jeep Ram responded

Dear Tammieannon, We sincerely appreciate you taking the time to share your feedback about your recent experience with National Automotive Group. Your opinion is invaluable to us, and we are delighted to hear that Axel provided you with excellent service. Axel is an integral part of our team, and we're pleased to learn that he went above and beyond to assist you in finding the best value for your old automobile while meeting your payment target. Customer satisfaction is our top priority, and feedback like yours reaffirms our commitment to delivering exceptional service. If you have any further comments or suggestions on how we can improve, please don't hesitate to share them with us. We are constantly striving to enhance our services to meet and exceed our customers' expectations. Once again, thank you for choosing National Automotive Group. We look forward to serving you in the future and hope to continue exceeding your automotive needs.

August 22, 2023

Jessica was amazing and helped me clearly and precisely in finding the perfect truck for my family and I absolutely recommend working with her if you go and buy a vehicle from national More

by AJOHNSO511
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lorenzo McNeal, Jessica Chinnock
Aug 22, 2023 -

National Dodge Chrysler Jeep Ram responded

Dear AJOHNSO511, Thank you so much for taking the time to share your positive experience at National Automotive Group! We are thrilled to hear that Jessica provided you with amazing service and helped you find the perfect truck for your family. Jessica is indeed a valuable member of our team, known for her dedication and expertise in assisting our customers. Your kind words serve as a testament to her commitment to ensuring our customers have a seamless and enjoyable car-buying experience. We truly appreciate your recommendation and your trust in National Automotive Group. We are committed to delivering exceptional service and helping our customers find the right vehicles that meet their needs. If you ever have any more questions or need assistance in the future, please do not hesitate to reach out. We look forward to serving you and your family again in the future. Thank you for choosing National Automotive Group!

August 22, 2023

Service department at National Dodge is outstanding. Professional staff that go out of their way to assist you and help to make your stay as pleasant as possible. More

by bob steele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Graham, Kitrell Earley
Aug 23, 2023 -

National Dodge Chrysler Jeep Ram responded

Dear Bob Steele, Thank you for taking the time to share your feedback regarding your recent visit to National Dodge's service department. We are thrilled to hear about your positive experience and appreciate your kind words. At National Automotive Group, we take great pride in our commitment to providing exceptional service, and it's wonderful to hear that our service department met your expectations. Our professional staff is dedicated to going above and beyond to assist our valued customers, and your feedback serves as a testament to their hard work and dedication. We understand that having your vehicle serviced can sometimes be an inconvenience, and our team's efforts to make your stay as pleasant as possible are indicative of our customer-centric approach. We will be sure to pass your compliments along to the service department staff, as they will be delighted to hear about the impact they've had on your experience. If you ever have any further feedback or need assistance with your automotive needs in the future, please don't hesitate to reach out. Your satisfaction is our ultimate goal, and we're here to assist you every step of the way. Once again, thank you for choosing National Automotive Group for your service needs. We look forward to serving you again in the future.

August 22, 2023

Always a pleasurable experience from the start, being remembered and greeted to checkout. I always feel valued. More

by AYKILLAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Graham, Kitrell Earley
Aug 22, 2023 -

National Dodge Chrysler Jeep Ram responded

Dear AYKILLAH, Thank you so much for taking the time to share your wonderful experience with us! We're delighted to hear that your visits to our establishment have consistently been pleasurable, from the moment you're greeted to the time you complete your transaction. It's truly heartwarming to know that our efforts to create a welcoming and memorable experience for our customers are being noticed and appreciated. Your kind words reaffirm our commitment to providing exceptional customer service and making every interaction meaningful. We value your continued support and loyalty. If there's anything more we can do to enhance your experience or if you have any suggestions, please don't hesitate to reach out. We look forward to serving you again and continuing to make you feel valued on every visit. Thank you for choosing us as your automotive destination!

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