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National Dodge Chrysler Jeep Ram

Jacksonville, NC

4.5
835 Reviews

2223 N Marine Blvd

Jacksonville, NC

28546

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835 Reviews of National Dodge Chrysler Jeep Ram

February 03, 2020

I purchased a dodge challenger scat pack at national Dodge. My sales person was Hadi Ahmedi. He treated us as a family member and not just another number. Hadi went above and beyond his expectations. I More

by Veronica McDowell 2019
Recommend Dealer
Yes
Employees Worked With
Lorenzo McNeal, Mike Foye, Hadi Ahmedi, Chris Waters, Joshua Jones
Feb 04, 2020 -

National Dodge Chrysler Jeep Ram responded

Veronica, Congratulations on the new Challenger Scat Pack! We are exceedingly happy to hear that you were treated like family, we strive to treat all of our customers and employees as such. Hadi embodies our culture and what it truly means to take care of people and put customers first. We are are extremely thankful that he chose to be part of the National family! We look forward to our lasting relationship with you! Feel free to call Hadi or any of the National staff for anything that you may need in the future! Your feedback will be shared with Robbie Yates, Hadi, and the rest of the management staff!

January 28, 2020

I would strongly recommend dealing with Jessica at National. She went above and beyond to meet our needs. I had my kids with me and she went out of her way to please them as well. She even personally More

by Jeremiah Jones
Recommend Dealer
Yes
Employees Worked With
Lorenzo McNeal, Jessica Chinnock
Jan 28, 2020 -

National Dodge Chrysler Jeep Ram responded

Jeremiah, Thank you for the feedback and congratulations on the purchase of your new vehice! Here at National we strive to provide the best possible customer service available, but that wouldn't be possible without those sales consultants like Jessica. We are extremely lucky to have her and we thank you for validating what we already knew! I will pass on your feedback to Jessica, Robbie Yates, and the rest of the management staff! We look forward to seeing you in the future and make sure to reach out if you need anything in the future!

January 03, 2020

Purchased a new 2019 ram Laramie smooth/quiet ride. Great sales staff (Betty) paperwork completed quick. First place finish rip___ for cost,great truck they nailed the overall looks inside and out. More

by ichibanflo58
Recommend Dealer
Yes
Employees Worked With
Lorenzo McNeal, Betty Hurd
Jan 04, 2020 -

National Dodge Chrysler Jeep Ram responded

Thank you for your feedback. Congratulations on the purchase of your New 2019 Ram and we are very happy that you are enjoying it! We are extremely lucky to have both Betty and Lorenzo on our staff. Your comments will be shared with Robbie Yates and our entire Management Staff. We look forward to seeing you again soon and having you be a part of the National family!

December 21, 2019

You want my car it will cost you one Ford GT 60s style with the big mid engine V8 in it with all the bells and whistles regards!!!!! Tully More

by ttully2076
Recommend Dealer
Yes
Employees Worked With
Robbie Yates
Dec 21, 2019 -

National Dodge Chrysler Jeep Ram responded

Thanks for the feedback. Your comments will be shared with Robbie Yates and our entire Management Staff. Look forward to seeing you soon and welcome the opportunity to be of service to you.

December 17, 2019

Very pushy and made my wife feel uneasy. I guess there still are sleazy car salesman out there. Do yourself a favor and buy elsewhere More

by Jimmy001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Devone, Quentin Graham
Dec 21, 2019 -

National Dodge Chrysler Jeep Ram responded

Thanks for the feedback Jim and rest assured, we are listening. Also like to thank you for choosing our dealership for your vehicle purchase and offer my sincere apology if any of our staff did or said anything that offended you or caused you to go elsewhere. I'm confident our Sales Manager (Pete Brennan) would welcome the opportunity to discuss the specifics of your experience and would appreciate it if you would contact Pete at your earliest convenience at 910-347-3777. Discourteous or unprofessional behavior or conduct is not tolerated within our dealership and will be dealt with appropriately. Look forward to hearing from you and welcome the opportunity to be of service to you.

October 26, 2019

EXCEEDED EXPECTATIONS You can’t find a sour attitude if you tried here. Every single employee acts like they are family and work diligently to get you what you need and str More

by SewBoring
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Brennan, Christian Weaver, Quentin Graham, Nick Gradus
Oct 28, 2019 -

National Dodge Chrysler Jeep Ram responded

Thanks for the feedback and so glad to have you as one of our ambassadors. Your comments will be shared with Quentin and our entire Management Team. Look forward to seeing you and welcome the opportunity to be of service to you.

October 18, 2019

Awesome help and respect I thought Brandon was very helpful and caring. He deserves an A plus. I have been coming here for years and they have always been very helpful. The More

by Marla
Recommend Dealer
Yes
Employees Worked With
Brandon Duncan
Oct 22, 2019 -

National Dodge Chrysler Jeep Ram responded

Thanks for the feedback Marla. Your comments will be shared with Brandon and our entire Management Team. Look forward to seeing you soon and welcome the opportunity to be of service to you.

September 25, 2019

Total crooks, sold me a vehicle with multiple issues. When we bought our vehicle we asked for a warranty that covered anything and everything, my husband and I noticed issues three days after buying it.. More

by Rosalie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don Atkinson , Chris Hines, Michael Sullivan
Sep 27, 2019 -

National Dodge Chrysler Jeep Ram responded

Thanks for the feedback and really sorry that we obviously failed to meet your expectations. For information, there is no automotive warranty available (including new vehicles) that covers "anything and everything" and you were provided the most comprehensive warranty available for a vehicle with mileage excess of 95,000 miles. I spoke with your Sales Representative, Sales Manager, and Service Manager concerning your situation and they inform me that covered repairs have been made to your vehicle; however, not unlike the owner of a new vehicle, repairs not covered under warranty are at the owner's expense. I would highly recommend that you call our Service Manager, Chris Waters at 910 347-3777 as I'm confident he'll be happy to assist you in repairing additional issues at the lowest price possible. Look forward to seeing you and welcome the opportunity to be of service to you.

September 11, 2019

2nd opinion per corporate Wasted time, three months wasted money, $1,000 and frustration. I drove the car in and I towed it out with additional problems that I didn't have i. e More

by Dodie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Darrell Graham
Sep 16, 2019 -

National Dodge Chrysler Jeep Ram responded

As I explained while replying to your review dated 1 September, Strongly recommend you call our Service Manager, Chris Waters at 910 347-3777 and inquire as to the least expensive option to resolve the problem with your vehicle. We look forward to seeing you and welcome the opportunity to be of service to you.

July 16, 2019

Made trading in and getting a new vehicle painless Came in not knowing what I really wanted. Was looking for jeep wranglers and didn’t have any really in mind. Within 20 minutes of talking to Jeff he s More

by Brittany24
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeffrey Harper
Jul 17, 2019 -

National Dodge Chrysler Jeep Ram responded

Thanks for the feedback Brittany and so glad your love your new Jeep. Your comments will be shared with Jeff and our entire Management Staff. We look forward to seeing you and welcome the opportunity to be of service to you.

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