National Dodge Chrysler Jeep Ram

Bad experience with dealership The day prior I went online to see what deals they had on the Dodge Ram trucks from the years 2017-2018. There was one particular truck that I was lo The day prior I went online to see what deals they had on the Dodge Ram trucks from the years 2017-2018. There was one particular truck that I was looking at and filled out the from via online that I was interested in. The next day I received a phone call from the dealership from a sales representative (will not give any names), to let me know they would like for me to come in and talk about what they could do as far as me getting into a new vehicle. Unfortunately I was not able to answer that phone call due to me being in class so they left me a message. Once I got out of class I immediately returned their phone call to let them know that I would show up the next day to check out the truck. The next day I then went to the dealership to speak with the sales representative that gave me a call the day prior. That sales representative when I showed up at that time was occupied with another costumer and took me to another sales representative to assist me with the buy. I did not have a problem with this because when we spoke on the phone they already let me know that they may have some clients around that time. So once I got to meet my "NEW" sales representative he asked me what I was looking for, and I let him know that I was looking at a 2017 Dodge Ram. At that time he then grabbed the keys for that truck and we were on the search in the lot for the truck. Once we found the vehicle on the lot they tried to unlock it without any luck, due to the battery being dead. That being said they then tried to jump start it what did not work, and then had to get a mechanic to put in a new battery. After the battery was installed in the truck, after waiting for about a total of 20-25 minutes, the sales representative and myself took the truck for a test drive to test it out and then returned to the dealership upon completion of the test drive. Once we got back we started to talk numbers on what I could get on two of my vehicles that I was trying to trade in. The first thing we got was the payoff amounts on both vehicles. Once we got the pay off amounts the sales representative went to their manager to see how much I could get for my vehicles. Upon them returning into the office they showed me the amount that was offered to me for both of my vehicles. I was not happy with that and let them know exactly what amount I was looking for. They then went back to their manager to give them the amounts that I was asking and when they returned they let me know that I would not get that amount that I asked for. I then let them know that we had no deal. So the biggest issue that I had was that everyone in a business like this talks about customer service and we strive to be the best. Well just by me going there and them already knowing what truck I was looking at and having a dead battery, already gave me a bad impression that it was like "whatever" to them and that it is just another customer coming in to look or buy a truck. That being said I will not return to National Dodge Chrysler Jeep Ram dealership, and will also not recommend it to anyone that I know. To sum everything up the next day I then went to National Volkswagen Subaru dealership and got exactly what I wanted for both of my vehicles that I was trading in and purchased me a VW Atlas. More

Great prices on new cars and a great value on my trade in. It was great working with Chris Hines and Christian Weaver again for the purchase of a new 2018 Jeep Cherokee 4x4 for my son. This is the 4th car tha It was great working with Chris Hines and Christian Weaver again for the purchase of a new 2018 Jeep Cherokee 4x4 for my son. This is the 4th car that I have purchased at National Dodge. More

Extraordinarily unprofessional and borderline incompetent If you have ever had a good experience at Nation Dodge; good for you, but it was by accident and not design. The professional quality, or lack there If you have ever had a good experience at Nation Dodge; good for you, but it was by accident and not design. The professional quality, or lack there of, of any business is made evident when things go wrong, not when they go right. My experience with National Dodge was very poor from the start, and I would highly recommend that everyone who has a service need read this before you have anything done at National, because you should know what to expect if things go poorly or go wrong; as you can take it to the bank that National Dodge will not handle it well. This story starts on Saturday October 16, 2017 when I drove my 57K 2015 Ram 1500 into standing water and damaged the engine. I contacted my insurance company, who stated I could take it wherever I wanted, and I had the vehicle towed to National Dodge in Jacksonville. The claim was paid out as "Flood damage," by my insurance company. On Monday, Oct 18 I met my adjuster "Tia" at National Dodge whom wrote an estimate and then provided that estimate to both myself and the advisor at National "Avery." The conversation at that time with said parties is that National Dodge would have a technician diagnose the exact damage and repairs needed, then provid that to my insurance for payment. Within a few days, Avery called me and provided an estimate for a total engine replacement, which included the options of a NEW shortblock or a used 40K HEMI engine. I then contacted my insurance company to discuss the new vs. used issue, which is a different issue. In the end, the insurance co. decided to pay for the used motor, but expressly provided a lifetime warranty on the engine, to my satisfaction. They then stated they would send the check to National Dodge. Two weeks went by with no contact from National Dodge! Two; as in 1 less than 3 and 1 more than 1! At this time, Avery was asking me which engine they were supposed to order? WHAT! two weeks have gone by and they haven't even ordered parts! I contacted my Insurance Co, and they said they sent a check on October 18, stated the check number, amount, and the date that National Dodge cashed the check. It was not until the end of the third week that they got their act together and ordered parts, and it wasn't until the fourth week that they got the parts and started work. I actually ran out of rental car coverage and National Dodge ended up picking up the tab for almost an additional week in my rental car. Anyways, back to the story: I spoke to Avery twice during this time period and politely asked her to pressure wash all the mud off the truck before starting repairs. This is just common sense, but I was getting "Bad vibes" regarding their service professionalism at this time, so I spoke up and made my wishes known. After all, I am ultimately the PAYING CUSTOMER, right? So, in the middle of the fourth week, I get a call from Avery stating they need additional parts and are waiting on the insurance company approval before they order said parts. So I went up to National Dodge after work to see what was "Going on." I was aghast to see my truck in the service bay with the front end forward of the doors completely torn down; parts laying in piles all over the floors, windshield, and fender supports with mud caked up in the engine bay. It was in EXCESSIVE disorder with parts strewn about. I was so upset, that I contacted my Insurance adjuster to ask for help. She stated to me that They, a MAJOR INSURANCE company, was also so dissatisfied with National that they were "Probably going to blacklist the dealership." I ended up speaking with the service manager, "Cleve" to express my concerns and dissatisfaction. Basically, it was a circular conversation wherein he didn't listen to a thing I said. He denied any wrongdoing and quite literally told me "Don't tell us how to do our job." The basic fundamentals of customer service is to NOT argue with people and defend yourself, but express understanding for their feelings and viewpoints. How this manager got to be in charge of a department called "Service" is beyond my comprehension?! He just insisted that they were right in not doing what I asked, and assured me that they guaranteed their work and that I would be happy with the repairs. This is an important detail, so remember this: I maintained that NOT washing out the mud would create the opportunity for problems, and he insisted that they did everything exactly "How we are required to do it." I don't know the exact date off hand that my truck was finished, but it was somewhere around the last week of November, 2017. When I picked it up, the "Low wiper fluid" light was on. Avery had the service tech come out and refill the reservoir, which did NOT fix the light. Within a few days, I noticed the engine running rough and the check engine light came on. Then after a day or so, it went off again. This happened several times. I was at a training exercise from Dec 1st- Dec 7th, and had called Avery to make an appointment for Dec 21st when I was on my way out of town for Christmas leave. However, my grandmother fell and died on December 6th, so I had to leave early for her funeral on the 11th and was unable to keep the appointment. On Friday, Jan 19th I drove to National Dodge while the check engine light was on and had Avery use her scanner to read the engine code, which indicated a misfire in cylinder #4. So, I made an appointment for Thursday January 25th. The same day I received a call from a "Daryl" in the service department stating that I needed 8 new sparkplugs and a coil at the price of about $775. Apparently Avery had resigned and he did not know the recent history, to include the fact that National Dodge had installed the motor. He said he would call back, which he did today on Friday the 26th, and told me that the service manager said that the sparkplugs were a maintenance item and that they would not be submitting a claim to my insurance. He also told me at this time that they had re-used my original spark plugs and coils from my original motor. I expressly told him "My old motor ran fine. YOU installed a used engine, which was supposed to be guaranteed, and within a few days my check engine light comes on. Would YOU want to pay $775 if you had something that was supposed to be guaranteed? (to which he said "No"). You guys installed the parts. If the plugs are bad, and clearly had the potential to go bad, why didn't you just call me when you were putting the motor in and suggest that I replace the plugs then? How much are a set of plugs, $5 each? (He replies "21 dollars") and how much do you want to charge me now? ($350 just for the plugs). I don't think I should be paying for something that I had a problem with right away." After this conversation, I spoke with my insurance adjuster who totally agreed with me, including my questioning why they didn't at least give me the option to pay $21 for new plugs instead of waiting till they go bad. Ultimately, the position of the Insurance company/adjuster is that the plugs and coil most certainly could have been damaged by the water, removal & installation, or both. She stated to me "Have the dealer submit a supplemental claim and we'll pay it right away." At this point, I called National Dodge and again spoke with "Cleve" and informed him of what my agent had said. Again, he started into this circular argument trying to defend himself/themselves instead of just saying "Oh, the Insurance will pay for it? Great! We'll get right on it." He stated to me that they can't contact the Insurance directly without my permission first ( total B.S. as this is a supplemental to an existing claim, in which they already contacted the insurance for a supplemental once without calling me first.) He also stated "You picked up the truck in October and now its January, that's too long (Again, total B.S.: I picked up the truck in November and called the first week of December to report the problem). Furthermore, he argued in circles about how the plugs are really my responsibility because they are a “wear item.” Now remember the whole warranty thing on their work from my first conversation with Cleve. Isn't this EXACTLY what I said was the potential problem for complications...you know: when he "Guaranteed" me their work would be good. Just like I said: THEY took parts off the old motor, THEY laid them on the floor and all over the place, and LO AND BEHOLD THEY GO BAD WITHIN A FEW DAYS! Now, I'm not a smart man, maybe not even a good man, but I know darn well this isn't just an inconvenient coincidence. No, this is revealing a pattern of Dodging responsibility (no pun intended). Maybe it will get fixed, maybe it won't. But if my Insurance company wasn't paying for National Dodge's mistake, I guarantee with absolute certainty that National Dodge would not. The paper they gave me that says they guarantee their work, well, that's about only good for toilet paper or to start a fire. They sure as heck won't actually fix any mistake they make: not without thoroughly blaming you and everybody else first. So, judge for yourselves and if you decide this is just my crazy and unreasonable ranting, then that is your prerogative. But, don't be surprised if you have a bad experience. Maybe you will get lucky, but just know that's exactly what it will have been: LUCK. As far as the Service Manager goes, I would seriously consider sending him to some remedial training in basic customer service if I were the owner of National Dodge. My guess is that he is some kind of relative or close family friend, thus his incompetence is ignored. More

Great Customer Service Mr. Graham always provides great customer service any time I need an appointment. He goes above and beyond to accommodate my every changing schedule. Mr. Graham always provides great customer service any time I need an appointment. He goes above and beyond to accommodate my every changing schedule. I haven't met anyone who has a negative word to say about him. I would recommend anyone who needs great customer service assistance to call and ask for Mr. Graham. We have we 3 cars that we bring to National Dodge for our service needs. I would like to also mention John (the vehicle transporter in the service department). Every time we come up here for service we have the pleasure of dealing with John. John always has a kind word and/or a bright smile...which goes a long way when dealing with customers. More