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National Dodge Chrysler Jeep Ram - Service Center
Jacksonville, NC
306 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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306 Reviews of National Dodge Chrysler Jeep Ram - Service Center
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November 06, 2017
Service Recall and service oil change Luis keep me update throughout the service, offered courtesy car, but was not needed. Great customer service. Luis is a very efficient and polite serv Luis keep me update throughout the service, offered courtesy car, but was not needed. Great customer service. Luis is a very efficient and polite service representative. Thank you, Eddie D More
by Eddie D
Employees Worked With
Shop technicians made headlight adjustment perfect., Luis Lopez
Helpful October 25, 2017
Not Happy! The only reason I come to this service center is the service I get from Mr. Darrell Graham. My last visit, Mr. Graham had to leave. I was there from The only reason I come to this service center is the service I get from Mr. Darrell Graham. My last visit, Mr. Graham had to leave. I was there from about 12:40 to 3:45 for an oil change. Others came in for the same service, their wait time about 45 to 60 minutes. More
by Brinx
Employees Worked With
October 24, 2017
Service I had a awesome experience. My service advisor Darrell Graham was wonderful. They did a wonderful job on my car and I will recommend them to family an I had a awesome experience. My service advisor Darrell Graham was wonderful. They did a wonderful job on my car and I will recommend them to family and friends. More
by Breezy 2017
Employees Worked With
October 23, 2017
Service with A Smile My experience with the Service department went well. Greeted with a smile. I must say that everyone is friendly and helpful to make your visit pleasan My experience with the Service department went well. Greeted with a smile. I must say that everyone is friendly and helpful to make your visit pleasant. All employees are welcoming but finding a Service Advisor that will make sure your vehicle is taken care of asap doesn't always happen. Thanks to Darrell Graham my jeep was repaired and ready to go in a timely manner ! More
by bcroxxu
Employees Worked With
Darrell Graham
September 06, 2017
I love my Dodge I always take my car there for my oil changes and so forth every time I go in they're always fast and efficient and they always explain I've been deal I always take my car there for my oil changes and so forth every time I go in they're always fast and efficient and they always explain I've been dealing with the dealership since 2006 and wouldn't trade it for nothing in the world this is my 4th car with them and I'm thinking about getting a 5th and a 6th!!! More
by Janeen Danielle McCall
Employees Worked With
Quentin Graham
August 28, 2017
Awesome Experience I visited today to get a second key made for my car. Everyone was very friendly and helpful and the waiting room was comfortable, clean and the coffee I visited today to get a second key made for my car. Everyone was very friendly and helpful and the waiting room was comfortable, clean and the coffee was very good. I was in an out in record time for a car related experience and Darrell was very helpful! We will definitely be coming back here for any future needs even our oil changes. I was very impressed with my experience. More
by caitlyn1212
Employees Worked With
Darrell Graham
August 22, 2017
Excellent It was a excellent experience. The customer service was outstanding and the service advisor Darrell Graham was awesome. Thank you guys for a wonderful It was a excellent experience. The customer service was outstanding and the service advisor Darrell Graham was awesome. Thank you guys for a wonderful experience. More
by Breezy 2017
August 11, 2017
Service Dept Disappointment First time visit ever, today. Online appointment made 4 days ahead of time. Jeep needs recall service. I arrive to learn that "nobody looks at appoint First time visit ever, today. Online appointment made 4 days ahead of time. Jeep needs recall service. I arrive to learn that "nobody looks at appointments". That means parts weren't ordered in preparation for the appointment (1-2 days delivery I was told). Total waste of 2 hrs (30 minutes travel each way to dealer). Further, I'm told Chrysler tells the public the parts for this recall are available, but then tells the dealership they don't have parts. So, which is it? Reference recall S61/NHTSA 16V-668. I'm happy to review again once we get these issues resolved - preparation, timeliness, and communications. More
by harvi5604
Employees Worked With
Mike Waller
June 28, 2017
Oil Change I was greeted by Darrell Graham. He was courteous, very helpful and offered to get my car from their parking lot. Then e too care of getting my car se I was greeted by Darrell Graham. He was courteous, very helpful and offered to get my car from their parking lot. Then e too care of getting my car serviced. He came and got me to tell me my car was ready, Complete gentleman! More
by Ken5
Employees Worked With
Darrell Graham
June 24, 2017
Service We purchased our Dodge Durango Citadel about 6 years ago, been overseas. Purpose was to get the vehicle road ready for some long upcoming trips, safe We purchased our Dodge Durango Citadel about 6 years ago, been overseas. Purpose was to get the vehicle road ready for some long upcoming trips, safety inspection, AC, wipers, tires. The inspection discovered transmission fluid needed changed. Darrell was able to make all this happen in one Saturday morning. Darrell was very professional, listen to my situation and was able to make recommendations to make sure the vehicle was safe. More
by RER
Employees Worked With
Darrell Graham
