National Dodge Chrysler Jeep Ram - Service Center

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your outstanding experience at National Automotive Group! We're thrilled to hear that you received fantastic service and that our service advisor provided knowledgeable assistance throughout your visit. Ensuring that our customers receive top-notch service is our priority, and we're delighted that everything was handled to your satisfaction. It's wonderful to know that our team member followed up to ensure that everything was done correctly, demonstrating our commitment to excellence. Your feedback means a lot to us, and we truly appreciate your kind words. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out to us. Thank you for choosing National Automotive Group for your automotive needs. We look forward to serving you again in the future.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your fantastic experience at National Automotive Group! We're thrilled to hear that you received excellent customer service from our specialists and that our team provided fast and reliable service. At National Automotive Group, we take great pride in delivering top-notch service to all our customers, and we're delighted that we could exceed your expectations. Your satisfaction is our ultimate goal, and we're honored that you've chosen to trust us with your automotive needs. We truly appreciate your kind words and your loyalty. We look forward to serving you again in the future and continuing to provide you with exceptional service.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your recent experience at National Automotive Group. We are delighted to receive your positive review and to learn that we were able to accommodate your same-day service request efficiently. Ensuring that our customers receive prompt and convenient service is one of our top priorities, and we're thrilled that your vehicle was taken back for routine maintenance upon your arrival promptly. We appreciate your feedback regarding the check-in process. Your suggestion for utilizing text SMS check-in is invaluable, and we will certainly take it into consideration as we strive to enhance our customer experience further. Our aim is to continually improve our services to better meet the needs and preferences of our valued customers like you. Thank you once again for choosing National Automotive Group for your automotive service needs. We truly value your patronage and feedback. If there's anything else we can assist you with or if you have any further suggestions, please don't hesitate to reach out to us.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive experience at National Automotive Group. We greatly appreciate your five-star review and are thrilled to hear that our team provided you with helpful assistance and excellent customer service. Ensuring the satisfaction of our customers is our top priority, and we're delighted that we were able to promptly schedule your recall service and order the necessary parts for future maintenance. Providing efficient and reliable service is fundamental to our commitment to excellence, and we're glad to have met your expectations. Your kind words about our service center mean a lot to us, and we will continue to strive for excellence in everything we do. Thank you for choosing National Automotive Group for your automotive needs, and we look forward to serving you again in the future.

National Dodge Chrysler Jeep Ram responded

Thank you immensely for taking the time to share your recent experience at National Automotive Group. We are elated to hear that your visit to our dealership exceeded your expectations and that you found our team to be exceptionally friendly. At National Automotive Group, we strive to create a welcoming environment for all our customers, and it brings us immense joy to know that you felt greeted and appreciated by our staff. Your recognition of the warm welcomes from multiple team members truly validates our commitment to providing outstanding customer service at every touchpoint. We understand the importance of your time, especially when waiting for service, and we're delighted to learn that your wait was comfortable and enjoyable in our customer lounge. Your satisfaction is our top priority, and we're thrilled that you found our facilities accommodating. Your glowing feedback serves as motivation for our entire team to continue delivering exceptional service to all our valued customers. We genuinely appreciate your patronage and your kind words, and we look forward to serving you again in the future. Should you have any further questions or require assistance, please don't hesitate to reach out. Thank you once again for choosing National Automotive Group.

National Dodge Chrysler Jeep Ram responded

Thank you so much for taking the time to leave us a 4-star review! At National Automotive Group, we are committed to providing exceptional service and products to all our valued customers, and we are delighted to hear about your positive experience with us. Your feedback is incredibly valuable to us as it helps us to continuously improve and enhance our services. We appreciate your support and trust in our team. If you have any further comments, questions, or concerns, please do not hesitate to reach out to us. We are here to assist you in any way we can. Once again, thank you for choosing National Automotive Group. We look forward to serving you again in the future!

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive experience with us at National Automotive Group! We're thrilled to hear that you found our team to be great and that you were satisfied with the service provided. We're glad you enjoyed the refreshments and amenities we offer, including our selection of snacks, coffee, and the entertainment provided by our TV. It's our goal to create a comfortable and welcoming environment for all our customers, and we're pleased to hear that you appreciated these offerings. Your feedback is invaluable to us as we continuously strive to improve our services and exceed customer expectations. Thank you for choosing National Automotive Group for your automotive needs, and we look forward to serving you again in the future.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your feedback following your recent visit to National Automotive Group. We are thrilled to hear that you were pleased with the service provided for your car, and we sincerely appreciate your high rating. However, we are genuinely sorry to learn about the challenges you encountered with our customer service team. Providing excellent customer service is a top priority for us, and we regret any inconvenience or frustration you experienced as a result of communication issues. We take your feedback seriously and are committed to addressing the areas where we fell short. Rest assured, we are already taking steps to improve our communication processes. We apologize for any confusion or inconvenience caused by the scheduling mishap and subsequent communication errors. Your satisfaction is important to us, and we want to ensure that your future experiences with us are nothing short of exceptional. Once again, thank you for your feedback and for choosing National Automotive Group for your car service needs. We value your business and the opportunity to serve you, and we look forward to exceeding your expectations in the future.

National Dodge Chrysler Jeep Ram responded

Thank you so much for taking the time to share your positive experience with National Automotive Group. We are delighted to hear that you consistently receive excellent customer service from our professional and courteous staff. At National Automotive Group, we strive to provide top-notch service to all our customers, and we are thrilled that our team has been able to meet your expectations. Keeping our customers informed and updated throughout the service process is a priority for us, and we are glad to hear that you have been satisfied with our communication efforts. Your feedback serves as a great source of motivation for our team as we continue to uphold our commitment to delivering exceptional service experiences. We truly value your business and appreciate your trust in us for your vehicle needs. Thank you once again for your kind words and for choosing National Automotive Group. We look forward to serving you again in the future.

National Dodge Chrysler Jeep Ram responded

We sincerely apologize for the negative experience you've encountered during your recent visits to National Automotive Group. We appreciate your detailed feedback as it allows us to address specific concerns and work towards improving our services. After carefully reviewing your comments and the details provided, we would like to address some of the issues you've raised. Firstly, we understand your frustration regarding the damages and discrepancies you've noticed on your vehicle. Upon your visit to pick up the vehicle, you mentioned a ding in the fender, which we were more than willing to address. We also acknowledged other pre-existing dings that you were aware of and planned to address separately. We strive to provide excellent service, and we offered to rectify any issues to the best of our ability, including those not directly related to our services. Regarding the concerns about damage to the undercarriage, it's important to note that our equipment and procedures are designed to minimize the risk of such damage. However, we acknowledge that pinch weld damage can occur under certain circumstances, and we take your concerns seriously. We documented the issues with your vehicle, including the non-functioning lights, and communicated them to you transparently. We want to assure you that our team is dedicated to providing exceptional service and resolving any issues that arise to the best of our ability. We did not claim to have you banned from all dodge service departments as we do not control other franchises, however we did say your vehicle were not welcome back in our establishment. We have reviewed our procedures and communication protocols to prevent similar incidents in the future. We appreciate your patience and understanding as we work to address your concerns. Please feel free to contact us directly to discuss further and resolve any outstanding issues. Thank you for bringing this matter to our attention, and we look forward to the opportunity to make things right.

PUNISHER responded

It's honestly baffling how the main focus you seem to be on, are the dings in the fender. Still avoiding the real issues at hand and continue to deny responsibility of your workers. You claim to "strive to provide excellent service" and "rectify any issues to the best of your ability", both statements that are FALSE!! You claim that the damages done to my undercarriage "can occur under certain circumstances". One of those circumstances being the willful negligence of your technicians that are not paying attention to their jobs. Therefore causing such damages to occur. If my concerns were taken seriously, you would've accepted the responsibility of your shop workers to rectify this matter, instead it was handled in a more disrespectful way. A manner that the Director is blinded by, so much so that he is willing to support your technicians from their wrong doings, for the sake of truth. You "assume" and make judgement on someone based on matters of opinions!! When the facts are, in front of witness', that your technician did in fact threaten to "Black List" our vehicles from Any Dodge in the state. You were NOT present for the conversation, therefore your thoughts and opinions are not relavant! I'm going off FACTS! That very technician that also provoked and taunted me REPEATEDLY in front of your service manager and my husband on me calling local PD. So much, that it was upsetting my husband and he was dragged walk away from the technician by your service manager to avoid anything other issues. The communication was lost between the service manager Darell and myself. First claiming "they were not working", to "I told you they were broken", when I caught him in his lies about the lights, he walked away without another word knowing what he said was a LIE. My lights were never damaged nor broken before entering that shop, especially when conducting a 360 visual before the keys were handed over to your service manager. That light was broken due to the lift not being properly placed. Common mistake? Perhaps, however to deny that one of them caused the damages is sickening. My photos clearly show that light being broken by the misplacement of the lift from your shop. The ONLY shop that has ever placed my vehicle on a lift since I moved out here recently. I love how you choose to continue to avoid the BIGGER problems here. Funny how you claim to want to make things right!!! You all have been denying the damages to my car for weeks and it will not go un-noticed. I took it in for an oil filter housing replacement in Nov, then a thermostat replacement. The last repair by your shop was the radiator replacement. To which you REMOVED my hood and placed it back on incorrectly, for I am missing parts and it is now off set. I have massive undercarriage damage from misplacement of the lift that was caused by your technicians and you want to stand by their word rather than FACTS. Upon getting my car back in Feb, less than a month later I am having a massive anti-freeze leak again!! Took it to another shop for repairs, and once again putting out more money that I shouldn't be had your technicians did thier job properly, the screw to the thermostat was stripped causing the leak to spread all over the motor cover, only to find out now that the same oil filter housing is also damaged, that I just replaced in Nov!!!! Or was it even replaced??? It's just crazy how much damage you cause just to do a simple replacement / repair!! You are not addressing my concerns, you are going back and forth with me, trying to shift blame from yourselves. If you truly cared about your customers you would be doing whatever it takes to handle and address thier issues. Its clear you have had problems in service for years and it doesn't seem to be improving with time. YOU WANT TO MAKE THIS RIGHT?!?! HOLD YOUR PEOPLE ACCOUNTABLE FOR THIER MISTAKES AND CORRECT THE PROBLEM!!! HOW? REPLACEMENT. YOU HAVE DEVALUED MY CAR IN ITS ENTIRTY. YOU ARE RESPONSIBLE FOR THE DAMAGES DONE, TAKE ACTION AND ACCEPT IT, CORRECT THE PROBLEMS!!! I WILL NOT FALL VICTIM TO THIS INCIDENT AND ALLOW THIS MATTER TO GO UNHEARD OR RESOLVED!!!