National Dodge Chrysler Jeep Ram - Service Center

National Dodge Chrysler Jeep Ram responded

Thank you for sharing your feedback regarding your recent experience with National Automotive Group. We sincerely apologize for the inconvenience you encountered while attempting to schedule an appointment with us. We understand the frustration of not being able to reach us by phone despite your persistent efforts. This is certainly not the level of service we aim to provide, and we regret any inconvenience this may have caused you. Your feedback is invaluable to us as we continuously strive to improve our communication channels and ensure that all inquiries are promptly addressed. We have taken your comments seriously and have already implementing measures to address the issue of missed calls and delayed responses. We sincerely appreciate your patience and understanding in this matter. Please know that your satisfaction is our top priority, and we are committed to making the necessary improvements to ensure a more seamless experience for all our customers moving forward. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly. Thank you for choosing National Automotive Group.

National Dodge Chrysler Jeep Ram responded

Thank you so much for your glowing review of National Automotive Group, and specifically for recognizing Kitrell's exceptional service! We're thrilled to hear that Kitrell went above and beyond to ensure your experience with us was outstanding. Providing exceptional service and keeping our customers informed every step of the way are top priorities for us at National Automotive Group, and it's fantastic to hear that Kitrell delivered on both fronts. We'll be sure to pass along your kind words to him. Your satisfaction is our ultimate goal, and we're grateful for the opportunity to serve you. If you ever need anything in the future or have any questions, please don't hesitate to reach out. We're here to help. Thanks again for choosing National Automotive Group, and we look forward to serving you again soon!

National Dodge Chrysler Jeep Ram responded

We sincerely apologize for the dissatisfaction you experienced with our service department. Your feedback is invaluable to us, and we deeply regret any inconvenience or frustration caused during your recent visit. At National Automotive Group, we are committed to delivering exceptional customer satisfaction, and we are disappointed to learn that we did not meet your expectations on this occasion. We understand the importance of thorough and efficient service, particularly when it comes to warranty repairs. Regarding the warranty paint work on your Jeep, we apologize for the additional problems that arose after the service and for the delay in completing the repairs. We have attempted to take full responsibility for issues that were caused by us and some that were not. Additionally, we appreciate your diligence in providing information regarding the decals, and we apologize for any inconvenience caused by the need to verify their origin. We want to assure you that although the decals were not factory-installed, we have covered the associated costs as a gesture of goodwill. Our priority is to ensure that your vehicle receives the necessary attention and that you are fully satisfied with the outcome of our service. We value your business and the opportunity to address your concerns. Please don't hesitate to reach out to us directly so that we can discuss your experience further and work towards a resolution that meets your satisfaction. Thank you for bringing this matter to our attention, and we hope to have the opportunity to regain your trust in the future.

National Dodge Chrysler Jeep Ram responded

Thank you so much for your glowing review of National Automotive Group! We're thrilled to hear that Darrell Graham provided you with truly exceptional service during your recent visit. At National Automotive Group, we hold ourselves to the highest standards of professionalism and customer care, and it's wonderful to know that Darrell exemplified these qualities during your experience with us. Going above and beyond for our customers is what we strive for, and we're delighted to hear that Darrell exceeded your expectations. Compassion and professionalism are integral to our approach, and we're glad to hear that Darrell demonstrated these traits throughout your interaction. Thank you for choosing National Automotive Group for your automotive needs. If you ever need anything in the future or have any questions, please don't hesitate to reach out. We're here to help.

National Dodge Chrysler Jeep Ram responded

We are deeply disappointed to hear about the subpar customer service experience you encountered during your recent interaction with National Automotive Group. Your feedback is extremely concerning to us, as providing exceptional customer service is a top priority for our team. Please accept our sincerest apologies for the frustration and inconvenience you experienced as a result of our failure to follow through on our promises to call or text back in a timely manner. We understand the importance of effective communication and the impact it has on your overall experience with us. We take your feedback seriously and are committed to addressing the issues you've raised to prevent similar situations from occurring in the future. We have already initiated a review of our communication processes to identify areas for improvement and ensure that all customer inquiries are promptly and effectively handled. Additionally, we understand the frustration of having to call multiple times without receiving a response. This is not the level of service we aim to provide, and we apologize for any inconvenience this may have caused you. We value your business and the opportunity to serve you, and we want to make things right. Please accept our invitation to reach out to us directly so that we can address any outstanding concerns and work towards resolving them to your satisfaction. Thank you for bringing this matter to our attention. Your feedback is invaluable as we strive to continuously improve our service delivery and exceed the expectations of our customers.

National Dodge Chrysler Jeep Ram responded

Thank you for your positive feedback, Colin! We are glad to hear that Kitrell has been providing excellent service for your truck and keeping you informed about necessary and upcoming services. We appreciate your loyalty and look forward to continuing to serve you

National Dodge Chrysler Jeep Ram responded

We sincerely apologize for the distressing experience you encountered following your recent oil change at National Automotive Group. Your feedback is deeply concerning to us, as it goes against the high standards of quality and service we strive to maintain. We understand the frustration and inconvenience caused by discovering oil leakage and observing that the oil appeared unchanged. Rest assured, we take such allegations very seriously, and we have already taken steps to address this matter promptly. Our Service Manager, Darrin Howard, has been informed of your situation and should have already reached out to you to offer assistance. We understand the importance of thoroughly inspecting all aspects of the service provided, including the oil filter replacement, to ensure that such issues do not occur. Darrin should have extended an offer to check the filter and all related components to identify any potential issues, such as residual oil or incorrectly installed filters. Furthermore, we understand the importance of cleanliness and maintaining the integrity of your vehicle. In addition to checking the filter and related components, we would like to offer to clean the entirety of the underside of your vehicle to address any residual oil or debris that may be present. Your satisfaction and trust are of the utmost importance to us, and we are committed to resolving this matter to your complete satisfaction. Please do not hesitate to contact us directly so that we can arrange for the necessary inspections and any further assistance you may require. Once again, we apologize for the inconvenience and frustration this has caused you. We value your feedback and the opportunity to make things right. Thank you for bringing this matter to our attention, and we look forward to the opportunity to regain your trust and confidence in National Automotive Group.

National Dodge Chrysler Jeep Ram responded

We are deeply concerned to learn about the experience you had with our service department, and we sincerely apologize for any inconvenience or frustration caused. Your feedback is incredibly important to us, and we appreciate the opportunity to address your concerns. At National Automotive Group, we prioritize the safety and satisfaction of our customers, and we hold our team to the highest standards of professionalism and integrity. It is disheartening to hear that you encountered issues with the reassembly of your truck following your service visit. Upon investigation, it appears that there was a breakdown in communication between our service advisor and the technician responsible for your vehicle. We believe that the technician had not been informed of the declined battery installation prior to beginning the reassembly process. As a result, certain components were left unfinished, leading to the issues you described. Please accept our sincerest apologies for this oversight. We assure you that this is not reflective of the level of service we aim to provide at National Automotive Group. We understand the importance of clear communication and thorough attention to detail, especially when it comes to the care of your vehicle. We have addressed this matter with our team to prevent similar incidents from occurring in the future. Additionally, we want to assure you that the safety and well-being of our customers are paramount, and we would never condone any behavior that compromises your trust or puts your vehicle at risk. We appreciate your understanding and the opportunity to make things right. If there is anything further we can do to assist you or address your concerns, please do not hesitate to reach out to us directly. Thank you for bringing this matter to our attention, and we hope to have the opportunity to regain your trust in the future.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to leave us a 5-star review! We're delighted to hear that your scheduled oil change and tire rotation appointment went smoothly and that our team was able to provide you with timely and friendly service. Customer satisfaction is our top priority, and we appreciate your feedback. If there's anything else we can assist you with or if you have any questions, please don't hesitate to reach out. We look forward to serving you again in the future!

National Dodge Chrysler Jeep Ram responded

Thank you for choosing National Automotive Group for your vehicle service needs, and for sharing your positive experience with us! We're delighted to hear that Ryan Brown and Trisha provided you with such exceptional service. Our team strives to deliver professionalism, kindness, and care to every customer, and it's wonderful to know that they exceeded your expectations. We appreciate your trust in us and look forward to continuing to provide you with top-notch service in the future. If you ever have any questions or need assistance, please don't hesitate to reach out.