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National Dodge Chrysler Jeep Ram - Service Center

Jacksonville, NC

4.4
306 Reviews

306 Reviews of National Dodge Chrysler Jeep Ram - Service Center

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January 26, 2024

This dealership has always done great work and I would highly recommend them for service. More

by fablackburn84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kitrell Earley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2024 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your 5-star review! We truly appreciate your continued trust and loyalty. It's fantastic to hear that you've consistently experienced great service with us. Your recommendation means a lot, and we're grateful for the opportunity to serve you. If there's anything more we can do to enhance your experience or if you have any friends or family in need of automotive service, we would be honored to assist them as well. Thank you again for choosing our dealership, and we look forward to serving you in the future.

January 26, 2024

ALL OF THE WORK ON MY JEEP IS DONE HERE. SERVICE IS GREAT AND COMPLETED IN A TIMELY MANNER More

by CURTIS HICKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TRISHA LAUFFER SERVICE ADVISOR
Feb 02, 2024 -

National Dodge Chrysler Jeep Ram responded

Thank you for sharing your 5-star review with us! We're thrilled to hear that you choose us for all the work on your Jeep and that you consistently experience great service completed in a timely manner. Your loyalty is greatly appreciated, and we're dedicated to maintaining the high standard of service you've come to expect from us. If there's anything more we can do for you or if you have any specific feedback to share, please feel free to reach out. We look forward to continuing to provide you with excellent service for your Jeep. Thank you for choosing our dealership!

January 26, 2024

Great service and speedy! Thank you Trisha! She is very knowledgeable and customer focused. Thank you for a stress free experience. More

by tlcalahan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trisha
Feb 02, 2024 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to leave us a fantastic 5-star review! We're thrilled to hear that you had a great service experience and that Trisha played a key role in making it stress-free for you. Trisha is indeed a valuable member of our team, and we appreciate your acknowledgment of her knowledge and customer-focused approach. Your satisfaction is our priority, and we're delighted to have provided you with a speedy and stress-free experience. If there's anything more we can do for you or if you have any specific feedback to share, please feel free to reach out. We look forward to serving you again and appreciate your trust in us.

January 25, 2024

Customer service is excellent. Darrel was kind and to the point. I’m confident my car is taken care of well when I bring to this dealership. More

by CS21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2024 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your 5-star review with us! We're thrilled to hear that you had an excellent experience with our customer service and that Darrel, in particular, was kind and efficient. It's wonderful to know that you have confidence in the care your car receives when you bring it to our dealership. Providing top-notch service is our commitment, and we appreciate your trust in us. If there's anything more we can do for you or if you have any specific feedback to share, please feel free to reach out. We look forward to serving you again and maintaining the high standard of service you've come to expect.

January 25, 2024

This experience was very good. My service advisor, Darrell, is the best. A friendly environment. More

by LASULLIVAN77
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2024 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your experience with us. We are delighted to hear that you had a very good experience and that Darrell, your service advisor, stood out as the best. Our team takes great pride in providing top-notch service and creating a friendly environment for our customers. Your feedback is important to us, and it motivates us to consistently deliver exceptional service. If there's anything specific you think we could improve upon to earn that fifth star in your next visit, please feel free to share it with us. We appreciate your business and look forward to serving you again in the future.

January 24, 2024

Service advisor. Darrell always takes care of me and keeps me informed from beginning to end. More

by BibinG316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kitrell Earley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2024 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to leave us a 5-star review! We're thrilled to hear that Darrell, your service advisor, consistently takes care of you and keeps you well-informed throughout the service process. Providing excellent customer service is our priority, and we're delighted that Darrell's efforts have made a positive impact on your experience with us. Your feedback is appreciated, and it serves as motivation for us to maintain and even exceed the level of service you've come to expect. If there's anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

January 23, 2024

They are always prompt and helpful. Love the drinks and snacks that they provide. That's very thoughtful! More

by palmtree75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kitrell Earley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2024 -

National Dodge Chrysler Jeep Ram responded

Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you appreciate our prompt and helpful service. It's wonderful to know that our efforts are making a positive impact on your experience with us. We're delighted that you also enjoy the drinks and snacks we provide. Creating a comfortable and welcoming environment is important to us, and we're glad that you find it thoughtful. We truly value your feedback, and it inspires us to continue delivering excellent service. We look forward to serving you again, and please feel free to reach out if there's anything more we can do for you.

January 20, 2024

Professional and courteous staff. They immediately address customers upon entering service desk area. Employees ensure customers are updated on their vehicles and work to meet timelin More

by richard.hicks13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kitrell Earley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive experience with National Automotive Group. We are delighted to hear that you found our staff to be professional, courteous, and attentive to your needs. Providing excellent customer service is a top priority for us, and we are pleased to know that our team's efforts have made a positive impact on your visit. It's great to hear that our employees are dedicated to addressing customer needs promptly and keeping you informed about your vehicle's status. Meeting timelines and ensuring customer satisfaction are key aspects of our service commitment. Your feedback is truly appreciated, and it serves as motivation for our team to continue delivering outstanding service. If you have any further comments or suggestions, please feel free to share them with us. We value your business and look forward to serving you in the future.

January 19, 2024

Dwayne in service is so helpful! He explains everything that needs to be done to my car!! More

by arlenestelk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

National Dodge Chrysler Jeep Ram responded

Thank you so much for taking the time to share your positive experience with our service team. We truly appreciate your feedback and are delighted to hear that Dwayne provided you with helpful and thorough explanations regarding your car. We take pride in our commitment to excellent customer service. However, we would like to clarify that we do not currently have a service advisor named Dwayne on our team. We believe you may be referring to our dedicated service advisor, Darrell. Rest assured, we will pass along your kind words to Darrell, and we're glad to know that he continues to provide outstanding assistance. We appreciate your trust in National Automotive Group, and we look forward to serving you in the future. If you have any further questions or concerns, please feel free to reach out to us.

January 18, 2024

Trisha is the greatest service advisor in the whole universe. She made sure i was taken care of and had cookies. If i owned a company i would steal her. More

by CutieWithABooty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trisha the Mighty and Tall
Jan 19, 2024 -

National Dodge Chrysler Jeep Ram responded

Wow, what an amazing review! Thank you for sharing your positive experience with Trisha, our exceptional service advisor. We're thrilled to hear that she not only ensured your vehicle was well taken care of but also went above and beyond by providing cookies – that's the kind of personal touch we aim for at National Automotive Group! We'll make sure to pass on your glowing feedback to Trisha. Your kind words are truly appreciated and reinforce our commitment to delivering outstanding service. If there's anything else you'd like to share or if you have any further feedback, please feel free to reach out. Thank you for choosing National Automotive Group. We value your business and look forward to serving you again in the future.

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