National Dodge Chrysler Jeep Ram - Service Center

National Dodge Chrysler Jeep Ram responded

We are thrilled to receive your positive feedback and appreciate you taking the time to share your experience at National Automotive Group! It's fantastic to hear that you consistently receive the best service when you visit us. We take great pride in delivering top-notch service, and knowing that you would recommend us to your friends is the highest compliment we could receive. Your trust and loyalty mean the world to us. If there's anything specific that stood out to you during your visits or any way we can further enhance your experience, please let us know. We are always looking for ways to improve and exceed our customers' expectations. Thank you again for choosing National Automotive Group. We look forward to serving you and your friends for all your automotive needs in the future.

National Dodge Chrysler Jeep Ram responded

Thank you so much for taking the time to share your positive experience with our service team at National Automotive Group! We are delighted to hear that you found our service quick, reliable, and the team to be exceptional. Our Service Writers and mechanics take great pride in delivering outstanding service, and it's always rewarding to know that their efforts are recognized. We strive to go above and beyond to ensure our customers feel supported and valued. Your encouraging words inspire us to continue providing top-notch service, and we're grateful for your trust in National Automotive Group. If there's anything more we can do for you or if you have any suggestions for improvement, please feel free to reach out. Thank you again for choosing National Automotive Group. We look forward to serving you for all your automotive needs in the future.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your feedback regarding your recent service experience at National Automotive Group. We sincerely appreciate your honest review and want to express our gratitude for your patience throughout the process. We apologize for any inconvenience caused by the miscommunication regarding the brake pedal replacement and the scheduling challenges you faced. Your experience is important to us, and we're committed to learning from it to improve our services. We're glad to hear that the service was eventually completed to your satisfaction, and your Jeep is now in great condition. We have taken note of your concerns and will be addressing them internally to ensure a smoother process for future appointments. If there's anything else we can do for you or if you have further feedback, please feel free to reach out. Your insights are invaluable in helping us enhance our customer experience. Thank you for choosing National Automotive Group, and we appreciate your understanding.

National Dodge Chrysler Jeep Ram responded

Thank you for sharing your positive experience with Greene and our team at National Automotive Group! We're thrilled to hear that your 0730 appointment went smoothly, and that Greene's upbeat and professional service stood out to you. We appreciate your feedback on the extra steps taken to bring your truck around and exchange final pleasantries. At National Automotive Group, we believe in going the extra mile to provide exceptional customer service, and it's great to know that these efforts are appreciated. Your mention of the welcoming atmosphere created by our team members, from the GM down, is truly heartening. We strive to make every visit enjoyable for our customers, and your feedback reinforces that we're on the right track. If there's anything else we can do for you or if you have further comments, please feel free to reach out. We look forward to serving you in the future. Safe travels, and thank you for choosing National Automotive Group!

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your wonderful 5-star review of Kitrell and our team at National Automotive Group! We are thrilled to hear that you consistently experience kindness, efficiency, and professionalism during your visits. Kitrell and the entire team are dedicated to providing excellent service, and your positive feedback is truly appreciated. We strive to make every interaction with our customers a positive one, and it's rewarding to know that we've met your expectations. If there's anything else we can do for you or if you have additional feedback to share, please don't hesitate to reach out. We value your continued trust and look forward to serving you in the future. Safe travels, and thank you for choosing National Automotive Group!

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive experience with our service advisor. We are delighted to hear that our team was able to provide you with a quick and efficient check-in and check-out process, even ahead of schedule. At National Automotive Group, we strive to prioritize customer satisfaction, and your feedback is a testament to our commitment to excellence. We appreciate your trust in our services, and we look forward to continuing to meet and exceed your expectations in the future. If you have any further comments or suggestions, please feel free to reach out. Safe travels, and thank you for choosing National Automotive Group for your automotive needs.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your feedback with us. We sincerely apologize for the extended wait and any inconvenience you experienced during your recent visit to our service center. We appreciate your constructive comments and would like to assure you that we take them seriously as we continually strive to improve our services. We are pleased to hear that you found our service managers to be kind, but we regret that the speed of our service did not meet your expectations. Your concerns about the communication process and the delay in completing the headlight replacement have been noted, and we are actively addressing these issues with our team to enhance the overall customer experience. In the future, we are committed to improving our communication protocols and ensuring that our customers are kept informed about the progress of their vehicle repairs. Please accept our sincere apologies for any frustration caused, and we would welcome the opportunity to make it right. If you have any further comments or suggestions, please feel free to reach out. We value your input and look forward to serving you better in the future. Thank you for choosing National Automotive Group.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive experience with Trisha at our dealership. We're thrilled to hear that she provided you with awesome and professional service, ensuring that everything was attended to and delivering excellent customer service. It's wonderful to know that your first experience at our dealership was a positive one. We'll make sure to pass along your appreciation to Trisha for a job well done. If you ever have any more needs or if there's anything else we can assist you with, please feel free to reach out. We value your trust in our dealership and look forward to serving you again in the future. Thank you once again for choosing us!

National Dodge Chrysler Jeep Ram responded

Thank you for sharing your feedback regarding your recent experience with our service. We sincerely apologize for any inconvenience caused and appreciate your bringing this matter to our attention. We are sorry to hear about your concerns regarding pricing and the foreign debris left in the engine compartment. Please be assured that we take these issues seriously, and we are investigating the matter to ensure such incidents do not occur in the future. In regards to pricing, we understand your perspective, and we want to emphasize that our service and parts costs are competitive with the market standards. We continuously review and adjust our pricing to provide fair value for the quality of service and genuine parts that we offer. We truly value your business, and your feedback helps us improve our services. If there's anything specific you would like to discuss further or if you have additional concerns, please feel free to contact us directly. Thank you for bringing this to our attention, and we appreciate your understanding.

National Dodge Chrysler Jeep Ram responded

We appreciate you sharing your experience with us, and we're genuinely sorry to hear that your recent visit did not meet your expectations. We take customer feedback seriously, and we apologize for any inconvenience you may have experienced. Your concerns about the overall atmosphere, the effectiveness of the repair, and the customer service you received are noted. We understand the importance of clear communication, gratitude, and follow-up, and we apologize if we fell short in these areas. To address the issue with the repair, we would like to investigate further to understand the nature of the problem and find a satisfactory resolution for you. Please contact our service department at (910)347-3777 so we can discuss the situation and work towards a solution. We value your business, and it's important to us that our customers feel satisfied with their experience. Your feedback helps us identify areas for improvement, and we are committed to making the necessary changes to enhance our services. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.