Neil Huffman Honda of Frankfort

Dont know how these ppl get high reviews. Had an appt for oil change so we dropped it off and was expected to pick up before closing. They didnt call to tell us they didnt get it done. We cal Had an appt for oil change so we dropped it off and was expected to pick up before closing. They didnt call to tell us they didnt get it done. We called and they said they were behind so our car stayed overnight for an oil change. We have a brand new 2026 civic sport. We had to go out of town so we had our daughter pick up. We werent mad, we know things happen. Then, came home and seen missing 2 tire pressure plugs. Okay no biggie, paid 8 bucks for their laziness. Then, 2 weeks later, kept hearing a weird sound when driving on Leestown going under the bridge. Road had some "small bumps" but nothing out of the typical terrain. Got home, jacked up one side to see the skid plate missing not 1 but 2 middle screws. The edge screws were there but not the 2 middle ones. This was sagging and hitting just the tiniest bumps in the road. Pure laziness and LACK OF QUALITY of work. I can consider this 3 strikes for one event. So here we are doing repair to our 2026 new car. Good luck if you use them for service. More

I only dealt with this dealer online and via email. There was a mixup concerning the date for me to come look at the car, so it was sold before I could make the trip. At least they let me know the car There was a mixup concerning the date for me to come look at the car, so it was sold before I could make the trip. At least they let me know the car sold before i came. More

Cody was so helpful. He got the car I wanted in the color I wanted. He went above and beyond to make sure I was satisfied with my new vehicle. He got the car I wanted in the color I wanted. He went above and beyond to make sure I was satisfied with my new vehicle. More

difficult to get viable responses i e was the lexus repaired at a lexus collision shop not sure who helped repaired at a lexus collision shop not sure who helped More

Service center was fine. I also made an offer on a used car. Sales would not budge off their sticker price. I was at 95%. Dissappointing. I also made an offer on a used car. Sales would not budge off their sticker price. I was at 95%. Dissappointing. More

Bought a car yesterday from Celina Ritter it was an amazing experience buying a suv. Would recommend this dealership and Celina Ritter no stress or pressure amazing experience buying a suv. Would recommend this dealership and Celina Ritter no stress or pressure More