
Neil Huffman Honda of Frankfort
Frankfort, KY

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2020 CR-V XL purchase My initial contact with the sales rep, Morgan Terry was through an internet search, he promptly followed up with a phone call to find out my needs & w My initial contact with the sales rep, Morgan Terry was through an internet search, he promptly followed up with a phone call to find out my needs & what vehicle I was interested in. Most of our communications prior to going to test drive a CRV were done via email, text, & phone calls. I had purchased my previous CR-V from this dealership in 2014 as well as having it primarily serviced there. Due to COVID-19 restrictions, we were not allowed into the dealership upon arriving for a test drive, however, both vehicles were ready for the test drive upon arrival. When our test drive was complete, I had to call Morgan from outside to give him my decision & wait for him to bring the paperwork out to our car for signatures. While I am aware of the necessary COVID restrictions, I felt this process was somewhat impersonal as opposed to sitting inside the dealership going over the sales process with our rep. Perhaps, some outdoor seating while maintaining the required social distancing would have made the process more personal & professional. We were allowed into the service bay to sign all the financial paperwork & to complete our transaction. Our sales rep & finance manager were nearby to answer any questions. Morgan assured me he would be available via phone or email to answer any specific questions about the cars features & how to use them. More
Mark Alexander and the entire sales team did an amazing job. My buying experience was a easy, pleasant and fast. I will definitely buy from them again.Thank You! job. My buying experience was a easy, pleasant and fast. I will definitely buy from them again.Thank You! More
I have purchased many vehicles in my life and I have to say that I have always hated the whole experience. I mean I would rather go to the dentist. Surprisingly my experience with mark at Neil Huffman Fran say that I have always hated the whole experience. I mean I would rather go to the dentist. Surprisingly my experience with mark at Neil Huffman Frankfort was extremely pleasant and now my outlook has changed. He was not pushy and simply listened to my needs and then worked hard to provide. Thank you Mark. More
At 61, I’ve bought a few vehicles over the years. This was my first dealing with Huffman Honda and I’m sorry it took so long. I like to buy my cars via email and they respected my wishes. When we got to t was my first dealing with Huffman Honda and I’m sorry it took so long. I like to buy my cars via email and they respected my wishes. When we got to the point where we met face-to-face, everything we had discussed was already in writing. The whole deal was fun, quick and painless. Did I mention they had to send someone to Clarksville, Ind. to pick up the car I wanted? More
BE CAREFUL Please be careful when you get your car serviced here. I had an extended warranty on my CRV due to a oil consumption issue (that's a whole other story Please be careful when you get your car serviced here. I had an extended warranty on my CRV due to a oil consumption issue (that's a whole other story..) and while they re-built the engine for free it seems they lacked one major skill. THEY DID NOT TIGHTEN THE LOWER MOUNTING BOLT. My engine gave out about 4 months after the engine rebuild. I had to get my car towed and fixed by somebody who is actually trained on working with cars. It was the lower torque mount bolt that had come undone and he fixed it- all the while saying it is 100% true that it was put in during the re-build improperly. Honda of Frankfort that the bolt came out in a parking lot and not the interstate- could have caused a wreck and/or injury/death. They are lucky I am not suing them- I am just asking for reimbursement. More
Car Repair Bobby was great to work with. My vehicle was fixed in reasonable time and Bobby kept me informed of the process. He was always pleasant to speak wit Bobby was great to work with. My vehicle was fixed in reasonable time and Bobby kept me informed of the process. He was always pleasant to speak with and never made me feel like a bother by asking so many questions More
Excellent Customer Service ! We had the opportunity to work with Morgan Terry, senior sales executive at Neil Huffman Honda. He was very helpful for us answering every question we We had the opportunity to work with Morgan Terry, senior sales executive at Neil Huffman Honda. He was very helpful for us answering every question we had. He clearly explained the security features of the EX model over the base model. Very professional service and highly recommend ! More
Excellent (Used) car buying experience! I am so grateful to the team at Neil Huffman Honda in Frankfort. I love my new (used) car! Mark Alexander & Cody Willhoite took great care of me while I am so grateful to the team at Neil Huffman Honda in Frankfort. I love my new (used) car! Mark Alexander & Cody Willhoite took great care of me while I decided. They were patient and accommodating. The financing process was super smooth as well (thank you Cynthia!). I highly recommend Neil Huffman Automotive group. More
Great experience The salesperson was professional, extremely helpful and never pushy. He answered every question we had and we came away knowing if we had a problem o The salesperson was professional, extremely helpful and never pushy. He answered every question we had and we came away knowing if we had a problem or additional issues or questions, we could get in touch with him and he would be available to help. Also, the financial person we clear and easy to understand, got us in and out in a timely manner, explained additional offers without pushing them. All in all, a great experience. Certainly would recommend this dealership to others. More
Highly Satisfied Customer Eric Potter was very prompt and informative in response to an email regarding a CRV that we were interested in. Upon visiting the dealership, he was Eric Potter was very prompt and informative in response to an email regarding a CRV that we were interested in. Upon visiting the dealership, he was very professional and prepared to allow us to test drive the vehicle. He was helpful, giving us information about the vehicle, but in no way pressured us to buy. We were very impressed with his knowledge, experience, and professionalism. Thanks, Eric! More