Neil Huffman Subaru

A good experience in buying a new car. It's rare to "enjoy" going to a car dealer but I can say I was fortunate to have such an experience at the Neil Huffman Subaru Dealership in Lpuisvill It's rare to "enjoy" going to a car dealer but I can say I was fortunate to have such an experience at the Neil Huffman Subaru Dealership in Lpuisville. From the time I walked in to signing the paperwork, the salesperson, the supervisor of their sales team, and their business manager were professional and friendly. Any and all requests or questions I had were answered quickly and friendly. I.e.-did the vehicle being purchased have a recall for the Takata airbags having defects,? they checked into it to assure me it was not equipped with them. Post sales I was contacted to inquire how the auto was in my opinion and that if anything in information or assistance was needed, to call them. I had totally vetted the desired auto on line via Consumer Reort and other dealer sites, and auto reviews including Kelly Bluebook for trade in values. All cincerns, accurately were supported at the deal ship. I will suggest friends to check out Neil Huffman Subaru if they are looking for a Honest and enjoyable car dealer More

Great buying experience Bought my new Outback from Neil Huffman Subaru this week thanks to my wonderful salesman, Randy Sims. This is my 4th Subaru and Randy is the most know Bought my new Outback from Neil Huffman Subaru this week thanks to my wonderful salesman, Randy Sims. This is my 4th Subaru and Randy is the most knowledgeable person I have dealt with concerning the entire Subaru line. Randy helped to make the entire process enjoyable. Years ago I would not have recommended this dealership but what a change they have made! I will definitely look to Neil Huffman when I am ready for Subaru #5. Thanks, Randy. More

Excellent, stress-free experience purchasing a Subaru This is our second time purchasing at Neil Huffman. This time we added a Forester to go with our Outback. On both occasions, the sales staff has been This is our second time purchasing at Neil Huffman. This time we added a Forester to go with our Outback. On both occasions, the sales staff has been extremely well-informed and helpful in figuring out how our needs match up with the varying models. The personnel who deal with the details - pricing, financing, etc., have been transparent and helpful. Highly recommended! More

Best car buying experience ever! I made an Internet Inquiry via truecar.com and received a quick response. Katrina Bishop is the Internet Sales contact and she was very professional I made an Internet Inquiry via truecar.com and received a quick response. Katrina Bishop is the Internet Sales contact and she was very professional & knowledgeable. She introduced us to Ron Mayer upon arrival and he took great care of us. He was patient, answered our questions, and showed us several models. While we thought we wanted an Outback, we wanted to make sure. Ron exhibited kindness, friendliness, and he listened. Our needs were his focus as he wanted to ensure we were satisfied. He beat an offer that I received from another local Subaru dealer that I had visited the day before, and Neil Huffman had the vehicle in stock! All I can say is that this was the best new car buying experience we've ever had! More

Helpful Employees! I had a good overall experience at this dealership. They responded quickly to my internet request and we're professional throughout the entire process I had a good overall experience at this dealership. They responded quickly to my internet request and we're professional throughout the entire process. I'd recommend this dealership to everyone. More

Unhappy With Sales Staff and Service Like a lot of folks I got on truecar.com to check relative prices in area. I was contacted by the dealership through Katrina Bishop who claimed to be Like a lot of folks I got on truecar.com to check relative prices in area. I was contacted by the dealership through Katrina Bishop who claimed to be the Internet Sales Manager. When I called the dealership to check they said she was not the sales manager but just a salesman. I emailed her back and stated "Hey Katrina, I'm not trying to be rude but are you the primary Internet Sales Manager? If not is there someone above you? Thanks". Then I gave them an offer from another dealership to see if they could beat it. She never contacted me back. Almost like I had hurt her feelings. Anyway, I felt like I was dealing with children... Then another manager (who also looks about 20 yrs. old) contacts me and says they are sorry for the error and that Katrina is "transitioning" into sales manager. I mean if I have to research if someone is telling the truth about their position how the heck am I going to trust them to sell me a car. Pitiful More

Liars and scam artist It all starts when you call into the dealer and get transferred to Heaven who schedules you to meet with a sales person based on what your looking for It all starts when you call into the dealer and get transferred to Heaven who schedules you to meet with a sales person based on what your looking for. I explained in detail what I was looking for and the time constraints surrounding it and she said it would not be a problem. Well that was a bold faced lie! When I arrived to the dealer the sales woman Robin instantly started telling me what was going to happen and how things worked around there(I guess she forgot that there are other dealers in Louisville that treat customers with respect), I told her what I had already told Heaven and she replied that they do not allow the cars to be test driven and that even then its only 2 miles because if it has more than 50 miles it depreciates $5000.00!!!(Wow thats WRX depreciates more than vehicles that are considered Luxury) Then as I explained that I am only home for a short time on leave from my deployment and needed to test drive with my wife and we had already scheduled this time to test there she became even ruder and said" surely you and your wife have more freetime and can come in later in the week", who the xxxx does this woman think she is? Regardless I am buying from somewhere else and hope this saves someone else some headache in dealing with them! More

Don helped me find and purchase my first Subaru Forester. He was very helpful, informative, friendly, and genuine. He really worked hard to get me the car and price I wanted and never made me feel rushed. He He was very helpful, informative, friendly, and genuine. He really worked hard to get me the car and price I wanted and never made me feel rushed. He goes above and beyond to make his customers happy and make sure they understand their new car purchase. He has been in contact with me since my purchase re: regular service appointments and goes out of his way to get my car to the appointments. Neil Huffman is a great dealership and I would recommend my salesman, Don, to anyone looking to purchase a vehicle. More

The saleman was friendly, knowledgeable, and went over and beyond to find the best car to fit my life style. Also, he took his time to walk through the paper work, and make sure I understood the term of t and beyond to find the best car to fit my life style. Also, he took his time to walk through the paper work, and make sure I understood the term of the deal. I would highly recommend him to any person in the market for an new or used vehicle. More

We have just recently purchased the 4th car in our immediate family (all within 1.5 years of each other and all working with TJ) and couldn't be more pleased. The most recent transaction was the purc immediate family (all within 1.5 years of each other and all working with TJ) and couldn't be more pleased. The most recent transaction was the purchase of a Mazda CX 7 for my mother. We looked plenty of places before finally ending up where I knew we would all along. They gave us more for her 2 trade in's than anywhere else we had gotten estimates on them. TJ was also great to work with and made the car buying process very easy! We found, test drove and bought the car all on the same day! Thanks Neil Huffman! More