Neil Huffman Volkswagen

Excellent customer service Darren is fantastic!!!! He went above and beyond to help my husband and I get into a car we needed. He got a great deal on a nice used car and we coul Darren is fantastic!!!! He went above and beyond to help my husband and I get into a car we needed. He got a great deal on a nice used car and we could'not be happier. I would highly recommended anyone looking for a car to go to Neil Huffman Volkswagen and see Darren! More

Tiguan Just leased a Tiguan and could not be happier, Go see Darren. He is the best sales guy I have ever known. He will help you find the right car for you, Just leased a Tiguan and could not be happier, Go see Darren. He is the best sales guy I have ever known. He will help you find the right car for you, even if you don't know what you are looking for. More

THE WORST!!!!! If I could give them negative stars I would. Ordered my Volkswagen, could clearly see online it had been delivered to their dealership. It took two we If I could give them negative stars I would. Ordered my Volkswagen, could clearly see online it had been delivered to their dealership. It took two weeks for them to call me back so I could come pick it up. When I arrived to the dealership, the had a parrot hanging out, pretty unsanitary and gross. No one was on the floor, they were all in a room to the left and all stared at me with blank expressions when I came in. Since I was already being so rude and interrupting them I continued by greeting them, introducing myself and letting them know I was here for an appointment. Once they got the gentlemen I was supposed to be working with, he came inside fighting on the phone with another employee. He then could not figure out what papers I had to sign, so he told me to sign anywhere. I asked him for a copy of my insurance that was sent over and he said I didn't need a copy. I insisted until he gave it to me, just in case I got pulled over or in an accident. He finally gave me a copy. When he walked me outside to show my vehicle we walked right past it. When he realized he was taking me to the wrong one, he asked for a moment so he could remove the temporary plate from the wrong car to the right one. It has been almost 4 months later and countless phone calls not returned to get them to send my paperwork to the title company so I can get a real plate. More

I bought a new Jetta GLI Our experience here was great. Very stress free. We got the car we really wanted... At the price we wanted. Our finance time after we agreed to buy Our experience here was great. Very stress free. We got the car we really wanted... At the price we wanted. Our finance time after we agreed to buy was around 30 minutes... Really great customer service. Dale Webster and Tim Roberts were a big help and very friendly More

Good guys that want to help. I needed to get out of my current car and to get into something a little roomier for my family and being upside down about $3,000 and not stellar cred I needed to get out of my current car and to get into something a little roomier for my family and being upside down about $3,000 and not stellar credit I figured I would be out of luck but they got me into a new 2015 Passat. The rebates were great as well as getting me into a lease which will only help rebuild my credit. I can tell you that the staff at Neil Huffman will bend over backwards to try and help you however they can. I can't thank them enough for the help I am extremely happy with my new car! More

Horrible Poor customer service . Had to return my car three times, do not waste your energy. The staff is is not customer oriented and the service is dangerous Poor customer service . Had to return my car three times, do not waste your energy. The staff is is not customer oriented and the service is dangerous. They give VW a bad reputation. More

Would not fully honor 15% discount coupon; cheated During a road trip from Ohio to Texas in my 2006 VW Jetta TDI I noticed a growling sound under the hood when I stopped for gas outside Louisville, KY. During a road trip from Ohio to Texas in my 2006 VW Jetta TDI I noticed a growling sound under the hood when I stopped for gas outside Louisville, KY. Closest VW dealer was Neil Huffman Volkswagen so I limped toward them and eventually crawled into their service drive. The Service Advisor said it sounded like a bad pulley on the alternator and would cost over a thousand to fix the pulley and replace the alternator. Told him I was on a road trip and had few options for my car was essentially broken. I asked him to get me back on the road and please go easy on the price, because clearly, this was an emergency. Received a bill for $1,027.73 and subsequently learned I was charged: - 13% to 23% more than the MSRP for parts - Three hours to do a job that is supposed to be done in two hours at a labor rate 14% higher than their peers To add insult to injury they refused to fully honor their published 15% off parts and labor coupon. For me, the weary traveler trying to get to Texas, the discount was 13%. I complained to the Service Manager and he countered, "Dealerships are free to charge whatever price they wish," and claimed I had a "brand new VW Alternator" when, in fact, they installed a remanufactured alternator, according to the part number. The whole event made me feel cheated. Did I really need that alternator? Who knows? I did manage to get back to Texas without further problems but how long will this repair last? Who knows? Beware folks, beware. More

Unauthorized service of my car I took my 2001 New Beetle in to have a new key programmed. Without asking me, they did some updates under the hood. The ignition coils were replaced, I took my 2001 New Beetle in to have a new key programmed. Without asking me, they did some updates under the hood. The ignition coils were replaced, after which my car ran poorly. They said I needed some oil seals in the head. Everything was fine when I drove in there. They should have asked me if I wanted to that, instead of just going ahead and doing it. Troy Phillips was my so-called service advisor. More

Great Customer Service It was my first time leasing a car and I was very satisfied with the customer oriented staff. Initially I applied online and within hours I had a resp It was my first time leasing a car and I was very satisfied with the customer oriented staff. Initially I applied online and within hours I had a response to get the process started, in the next few days I went there and test drove a couple cars. Constance Hall was very quick in finding the best offer available for me and Chris Ezell explained all the details about the car and gave me a comprehensive explanation about the price and payments. At the end of the end I felt I made a great deal. I Highly recommend Neil Huffman! More

Neil Huffman got it done! Turn Key Service Had a great time buying my Mini Cooper S here at Neil Huffman. Rob was great help, I sent him everything he requested to get the ball rolling while I Had a great time buying my Mini Cooper S here at Neil Huffman. Rob was great help, I sent him everything he requested to get the ball rolling while I was busy at work and he had everything ready when I made it to the dealer. The finance team really pulled it off as where Sam Swope couldn't. Earned my business for sure!! More