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Nelson Auto Center - CDJR GMC
Fergus Falls, MN
150 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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150 Reviews of Nelson Auto Center - CDJR GMC
August 18, 2023
All our cars and pickups have been purchased at Nelson Ford in Fergus Falls. We have all our service on them done at Nelsons. We have always been satisfied with the service they have provided. We recom Ford in Fergus Falls. We have all our service on them done at Nelsons. We have always been satisfied with the service they have provided. We recommend Nelsons to friends and family. More
by jerry
Employees Worked With
Those in service department
Helpful August 11, 2023
All staff was very helpful. The truck was ready when I arrived, Carlos discussed the truck, options, and trade. Tom helped secure the deal, provided a fair appraisal on my trade The truck was ready when I arrived, Carlos discussed the truck, options, and trade. Tom helped secure the deal, provided a fair appraisal on my trade-in and a willingness to work with my third-party buyer. They honored their discount & prices and provided me with top-notch customer service. Very happy with the experience overall. More
by KO
Employees Worked With
Carlos, Tom
June 06, 2023
Took car purchased from dealer to different repair shop and was quoted $1500 for work that needed to be done. Took vehicle back to dealer who diagnosed issue correctly and fixed issue for less than $200.S and was quoted $1500 for work that needed to be done. Took vehicle back to dealer who diagnosed issue correctly and fixed issue for less than $200.Service rep and department are outstanding and honest. I will buy my next car from this dealer without question. More
by jrosscomn
Employees Worked With
Chris - Jeep Service Rep
May 30, 2023
We feel we are taken care of. They try to get us what we wand or need. Very friendly place and people. Always like to stop. They try to get us what we wand or need. Very friendly place and people. Always like to stop. More
by jcclark
Employees Worked With
Trevor Funkhouser and Tom Moll
March 30, 2023
I purchase my 2022 F150 truck with the 3. 5 eco engine. The truck has 6500 miles. I have returned the truck 3 times to Nelson Ford to get a vibration issue corrected. The vibration is terri 5 eco engine. The truck has 6500 miles. I have returned the truck 3 times to Nelson Ford to get a vibration issue corrected. The vibration is terrible and causes my feet and legs to vibrated when the truck is driven. The vibration is very noticeable especially when the truck shifts into overdrive and the RPM's are in the 1500 to 1100 range. There is a harmonic noise that can also be heard along with the vibration. The last time the truck was in the shop for about 10 days they replaced the rear end pinion gear and components which did not correct the issue. I don't understand why they worked in the rear end when it vibration and noise appears to be coming from the transmission. The last thing they told me is that the vibration and noise is normal for the 10R80 transmission and there is nothing they can do to correct the issue. This has left me very unsatisfied with Nelson Ford and their desire to correct this issue. I don't know how Ford can say that this noise and vibration is normal and can do nothing to correct it. I have been a quality engineer for over 40 years and a produce with these conditions would have never been allowed to be past onto a customer. So with all that has taken place so far with this truck I am still looking for Nelson Ford and the Ford Motor company to resolve this issue so I can leave the dealership as a satisfied customer. Thanks for allowing me to express my concerns with this truck. More
by denniskrause
Employees Worked With
Troy, Bob
