Nelson Mazda Cool Springs

good dealer great service and would recommend mazda of cool springs and salesman Rich Biggs. They were very nice and straight forward about the price cool springs and salesman Rich Biggs. They were very nice and straight forward about the price More

I bought a new Mazda 3 hatchback at Cool Springs from Craig F. on 9/22/12 and it was a fun and pleasant experience. The last time I bought a new car was 1994 and I'd been looking off and on for a new ca Craig F. on 9/22/12 and it was a fun and pleasant experience. The last time I bought a new car was 1994 and I'd been looking off and on for a new car for 8yrs or so. No, I'm NOT an impulse buyer! There was no pressure from Craig and he likes to laugh and so do I. He encouraged me to drive a couple cars with different options and allowed my brother and I to go out alone. There is nothing worse than having a salesman in the backseat telling you this and that when all you want to do is experience the feel of the car to see if you like it. Thanks for that Craig! Most new dealerships don't like to dicker anymore, I guess they took a lesson from Saturn and Car Max, but Craig was able to work with me to get the price where it needed to be to make me happy. More

BUYER BEWARE - About a year ago, I received a letter in the mail from an address in Florida that had a Mazda logo on the envelope. I opened the envelope and inside was a letter from Mazda of Cool Springs o the mail from an address in Florida that had a Mazda logo on the envelope. I opened the envelope and inside was a letter from Mazda of Cool Springs offering me $3,500 over Black Book pricing if I would trade in my car. I am a current Mazda owner, so I assume that is how they got my address. The letter said they had a strong demand for used Mazda's and that's why they sent me the offer. I went to Mazda of Cool Springs and showed them the letter when I arrived. The salesman said OK, and we then proceeded to drive a few cars. I picked out a new Mazda3 that I liked and then the sales manager drove my Mazda3 trade-in. At the time, I had researched the value of my trade-in online, and I had a pretty good idea what it was worth (about $8,000). So, with the with the extra $3,500 added in, the offer for my trade-in should be in the $11,500 range. The salesman came back with the initial numbers, and the offer on my trade-in was $5,000. I asked where was the $3,500 I was supposed to be receiving due to the letter I received. The salesman said it was "in the deal". I asked, "where is the $3,500 - in the deal, since I don't see it". I also asked if the $3,500 was included in the $5,000 trade-in offer since that would mean they were only offering me $1,500 for my trade-in that had a KBB.com trade-in value of at least $8,000 at that time. The salesman said "no, we are not offering you $1,500 for my trade" and he walked off. The salesman brought the sales manager over to speak to me. The sales manager told me their offer of $5,000 for my trade was the best they could do. I again asked about the extra $3,500, he said there was a "problem" with the letters that went out. He did not elaborate. I asked why I wasn't told of the "problem" when I arrived, since I told the salesman that I was there in reference to the letter when I arrived. He did not answer me and walked off. I left Mazda of Cool Springs (for the last time...) and e-mailed the General Manager of the dealership when I got home. I explained everything that happened at Mazda of Cool Springs that day, but I never received a reply. In my opinion, the letter was a ploy to drag people into Mazda of Cool Springs to see if they are stupid enough to buy a car from them. I have bought a lot of cars in my lifetime, but I have never been treated this way before. The letter was nothing but a lie and everyone that I talked to at Mazda of Cool Springs knew it. In doing some research into Mazda of Cool Springs, I found out they are owned by a company in Florida (remember where the letter was sent from???) called the Tennessee Automotive Group. In the Nashville area, a bunch of former Alexander owned dealerships were purchased by this company. Based on the fact the letter I received was from the main office of the Tennessee Automotive Group, I highly recommend using caution with ANY of the dealerships in the Nashville area that have a yellow swoop near the name of the dealership. BASED ON MY EXPERIENCE AT MAZDA OF COOL SPRINGS, I PERSONALLY WILL NEVER DO ANY BUSINESS AT ALL WITH ANY OF THE TENNESSEE AUTOMOTIVE GROUP DEALERS IN THE NASHVILLE AREA. I appreciate you reading through my description of my VERY negative experience at Mazda of Cool Springs. Mazdas are great cars, so if you are interested in buying one, and you live in the Nashville area, I would HIGHLY suggest that you find another Mazda dealer that does not use the sales tactics that Mazda of Cool Springs uses. You and your hard-earned money deserve better than doing business with Mazda of Cool Springs. More

In the last 2 years I have bought 2 new cars from them. 2 times they were the one that gave me the best deal. Last time it took me less that 2 hours to buy the new car (Craig Francis made it very quick for u times they were the one that gave me the best deal. Last time it took me less that 2 hours to buy the new car (Craig Francis made it very quick for us). One more detail: My kids love the giant Legos they have in the Kid area ;) More