Nelson Mazda Cool Springs

Very pleased with the reception. I think I received a very fair price for the car I purchased. The follow up has been incredible. Nelson staff treated me well. very fair price for the car I purchased. The follow up has been incredible. Nelson staff treated me well. More

The members of the service department at nelson mazda franklin are very cordial, and helpfull. They show you all option at their disposal. Very helpful franklin are very cordial, and helpfull. They show you all option at their disposal. Very helpful More

Excellent customer service. I really like how they text you a video of their work and show you the recommendations. They aren’t pushy on recommendations that could wait. you a video of their work and show you the recommendations. They aren’t pushy on recommendations that could wait. More

Polite. Very communicative. Clear. Efficient. Capable. Mostly all good things to say, except for following: This dealer has consistently over the past 5 years *not* taken my concerns truly seriously. When Mostly all good things to say, except for following: This dealer has consistently over the past 5 years *not* taken my concerns truly seriously. When I mention problems, such as parking brake coming on randomly, or faulty gas cap, or loose power top bolts, they do not address them, but rather dismiss them with a text book answer, that has always turned out to be incorrect. More

Thankful for Tanner and the help he gave us. We never felt pressured to make a decision and felt we got the best car for us. felt pressured to make a decision and felt we got the best car for us. More

This was the best dealership experience I have ever had. They offer the best price right off the bat with no haggling, and the price given is less than MSRP. No hidden fees and the Nick was not pushy nor wa They offer the best price right off the bat with no haggling, and the price given is less than MSRP. No hidden fees and the Nick was not pushy nor was he trying to up-sell me. I highly recommend coming here if you had a bad dealer experience in the past, because mine was extremely enjoyable. Ask for Nick Wolff and he will take care of you. He gave me his phone number and made sure that I am free to ask him any question I could think of, and he would answer it. He was kind and knowledge of the product and helped me learn the ins-and-outs of my vehicle. All that's left to say is thank you Nick and Nelson Mazda for making buying a car hassle free and stress free! More

I was appreciated the person at the front desk. But I was most impressed with my sales person, Ty Johnson. His work ethic, sense of hospitality, knowledge of the product, attentiveness, ability to answer que most impressed with my sales person, Ty Johnson. His work ethic, sense of hospitality, knowledge of the product, attentiveness, ability to answer questions. More

Kind, helpful and communicative. I was able to go for a run while waiting for my service and while i was out, I was contacted to approve additional recommended services (which I did) and kept things moving run while waiting for my service and while i was out, I was contacted to approve additional recommended services (which I did) and kept things moving smoothly. Very efficient system and I especially appreciate the video detailing parts of the service and evaluation! More

Very pleased how well we were treated by the staff and salesman was very good great service they followed up to check to make sure we were happy with our vehicle salesman was very good great service they followed up to check to make sure we were happy with our vehicle More

Service crew kept me updated on my Mazda via text and in person. I left the dealership feeing important and confident that my service was done right. person. I left the dealership feeing important and confident that my service was done right. More