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Nelson Mazda Cool Springs

Franklin, TN

Overview
Employees
Reviews
Vehicles
4.6
1,489 Reviews
We'll make a believer out of you!
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7104 S Springs Dr

Franklin, TN

37067

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Showing 1,489 reviews

October 28, 2021

Cameron was very helpful and competent in the trade in and purchase of my new CX5. More

by bucsoh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Busby
Report | Print
Oct 29, 2021 -

Nelson Mazda Cool Springs responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Helpful
October 28, 2021

Ian Connor worked with us and he made the experience enjoyable and easy. Thank you More

by Chirolifemate
Recommend Dealer
Yes
Employees Worked With
Ian Conner
Report | Print
Oct 29, 2021 -

Nelson Mazda Cool Springs responded

Thank you for the kind words for Ian in our service department! We look forward to sharing your compliments. Please don't hesitate to let us know if we can be of further assistance.

Helpful
October 27, 2021

They were good at being responsive and getting back to me quickly to work with me More

by trainerheather
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chaz Garrett
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Oct 28, 2021 -

Nelson Mazda Cool Springs responded

Heather, Thanks for your feedback on your recent visit to Nelson Mazda Cool Springs. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

Helpful
October 27, 2021

I appreciate Chris for going the distance for me with purchasing my Mazda CX-5!! I felt welcomed in the facility and heard about what I was looking for 🤗 More

by Jasmine
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Evelsizer
Report | Print
Oct 27, 2021 -

Nelson Mazda Cool Springs responded

Thank you for choosing Nelson Mazda Cool Springs, Jasmine. We appreciate your feedback and five-star rating. We're glad to hear that Chris was able to help, and we hope to see you again! Congratulations on your new CX-5, Jasmine!

Helpful
October 26, 2021

Great service and attention to customer needs. Nelson folks went the extra mile to help us. More

by Shaw_wh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Conner
Report | Print
Oct 26, 2021 -

Nelson Mazda Cool Springs responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nelson Mazda Cool Springs.

Helpful
October 26, 2021

Overnight experience was very good. Nelson is way above average in the way they treat their customers More

by first_day21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Singelmann
Report | Print
Oct 26, 2021 -

Nelson Mazda Cool Springs responded

Thanks for sharing your thoughts about your experience with Nelson Mazda Cool Springs. We appreciate your business and hope to see you again soon!

Helpful
October 25, 2021

As a returning customer I received the royal treatment. There was no pressure to buy. More

by jimreising
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrell Haskins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chaz Garrett, Chris Evelsizer
Report | Print
Oct 25, 2021 -

Nelson Mazda Cool Springs responded

Thank you so much, Jim, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else.

Helpful
October 22, 2021

My service was top notch; nothing I've seen or had from any other dealership. The video of my service been performed BLEW MY MIND!!! I highly recommend Mazda to anyone🙂 More

by ypreston98
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Lasalandra, Cristian Hardin, Davey Herbig, Tristan Mignogna
Report | Print
Oct 24, 2021 -

Nelson Mazda Cool Springs responded

Thank you for taking the time to leave us this five-star review! We're so glad to hear you enjoyed the service video! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nelson Mazda Cool Springs.

Helpful
October 20, 2021

Great experience from start to finish. The dealership really puts the customer first and provide an enjoyable customer experience. More

by craig74
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Busby
Report | Print
Oct 21, 2021 -

Nelson Mazda Cool Springs responded

Congratulations on your new vehicle, Craig! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new purchase. We look forward to continuing to serve you in the future.

Helpful
October 20, 2021

We were treated very professionally and our Mazda was taken care of in a timely manner. More

by lhbbr549
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cristian Hardin
Report | Print
Oct 21, 2021 -

Nelson Mazda Cool Springs responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Nelson Mazda Cool Springs, we look forward to having you as one of our valued customers for many more years to come!

Helpful
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