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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 1,491 reviews
December 04, 2019
Service manager & team are the best We have only used Nelson Mazda in Cool Springs TN and love the entire service manager & team. They are the best! Wouldn’t go any where else. We have only used Nelson Mazda in Cool Springs TN and love the entire service manager & team. They are the best! Wouldn’t go any where else. More
by DUANEDRUM
Verified CustomerEmployees Worked With
Pete Lasalandra
December 01, 2019
Very positive. Andrew was very personable and professional While Andrew was our contact and did an awesome job the entire team that we came into contact with were very positive and enthusiastic. We feel we got While Andrew was our contact and did an awesome job the entire team that we came into contact with were very positive and enthusiastic. We feel we got a good deal from a good team and company. Would definitely do business again and highly recommend More
by davidgreer
November 30, 2019
Used Mazda I was pleasantly surprised that the dealer fees were included in the tag price! I felt the deal was fair and there was no pressure. I came in knowing I was pleasantly surprised that the dealer fees were included in the tag price! I felt the deal was fair and there was no pressure. I came in knowing what I wanted anyway More
by KD OT
Employees Worked With
Chris Evelsizer
November 28, 2019
Excellent customer service! From the very first call to the actual service everyone was so professional and nice. Devin was exceptional with his customer service skills! I am new From the very first call to the actual service everyone was so professional and nice. Devin was exceptional with his customer service skills! I am new to the area and will definitely return with my car for future services. More
by Katemrea
Employees Worked With
Devin Rogers
November 24, 2019
Good fast detailed car wash Sold me a car at a fair price with low mileage was fast and friendly and even stayed over to complete the sale and made sure I came the next day to g Sold me a car at a fair price with low mileage was fast and friendly and even stayed over to complete the sale and made sure I came the next day to get a free car wash the next day More
by Demetria
Employees Worked With
Phillip Bell
November 24, 2019
Knowledgeable, friendly, and hospitable. This was one of the friendliest sales places I've ever visited. I don't think a single person didn't ask me if I had been helped or if I needed anythi This was one of the friendliest sales places I've ever visited. I don't think a single person didn't ask me if I had been helped or if I needed anything. They offered plenty of helpful options to help me have peace of mind about the purchase. Andrew was relatable and very knowledgable about the different styles and advantages of each car. I was thoroughly impressed. More
by Edceptional
Employees Worked With
November 19, 2019
Buying car Everybody was very helpful and nice Particularly a great job from Nicole who helped me She was helpful with the test drive and detailing of the ca Everybody was very helpful and nice Particularly a great job from Nicole who helped me She was helpful with the test drive and detailing of the car More
by Parbial
Employees Worked With
Nicole Greer
November 18, 2019
Buying experience My buying experience was fast and professional. I was in and out with no hassle! I will be recommending friends and family along with my future purcha My buying experience was fast and professional. I was in and out with no hassle! I will be recommending friends and family along with my future purchases. More
by mdavis11
Employees Worked With
Phillip Bell
November 11, 2019
Great experience I had a great experience figuring out my car needs. They were understanding of my situation and offered up the best solution they had. I walked away w I had a great experience figuring out my car needs. They were understanding of my situation and offered up the best solution they had. I walked away with my payment just a little higher than I wanted but it worked out with the car I needed More
by akmfamily
Employees Worked With
Angie Yehudah, Chris Evelsizer
November 08, 2019
Friendly staff who knows something about cars. Some service employees drive a car like mine (MX-5), so they understand my car well. Quite assuring. who knows something about cars. Some service employees drive a car like mine (MX-5), so they understand my car well. Quite assuring. More
by EDWARDSHORT
Employees Worked With
Devin Rogers, Michael Davis
