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Nelson Mazda Cool Springs

Franklin, TN

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1,492 Reviews
We'll make a believer out of you!
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7104 S Springs Dr

Franklin, TN

37067

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Showing 1,492 reviews

October 04, 2021

Easy scheduling and drop off. Appreciate the during inspection video an ability to choose services. More

by lakata28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
There we’re others- I don’t remember , Cristian Hardin
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Oct 04, 2021 -

Nelson Mazda Cool Springs responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

October 04, 2021

Professional and very nice made sure my car was good condition before leaving the dealership More

by gant0324
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gentleman not listed
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Oct 04, 2021 -

Nelson Mazda Cool Springs responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 04, 2021

Very nice people. The service was quick and the app that allows you to track progress was great. More

by TMESTANLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Lasalandra
Report | Print
Oct 04, 2021 -

Nelson Mazda Cool Springs responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nelson Mazda Cool Springs. Please don't hesitate to reach out if you need anything else.

September 29, 2021

My experience was satisfactory the service people were great and so was the technician I will definitely be back More

by Blulanvaly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cristian Hardin
Report | Print
Sep 29, 2021 -

Nelson Mazda Cool Springs responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Nelson Mazda Cool Springs, we look forward to having you as one of our valued customers for many more years to come!

September 28, 2021

I was in a bind and thay service me quickly so that I may get to work. More

by tieggaines
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lindsey Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Mountsier, Pete Lasalandra, Cristian Hardin
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Sep 29, 2021 -

Nelson Mazda Cool Springs responded

We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit.

September 28, 2021

The waiting time was reasonable. The staff was friendly. He seemed to be professional about Mazda vehicle More

by Tanimotoh
Recommend Dealer
Yes
Employees Worked With
Pete Lasalandra
Report | Print
Sep 28, 2021 -

Nelson Mazda Cool Springs responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 28, 2021

Excellent service everyone is so professional. The waiting area is very clean. I have never had to wait a long time. More

by WOODRUFFA11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Lasalandra, Cristian Hardin
Report | Print
Sep 28, 2021 -

Nelson Mazda Cool Springs responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 28, 2021

I’ve left several messages in the past for assistance and no one returns my calls. Currently have a text in requesting an update on a part to which I am still waiting a response for. More

by Brad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cristian Hardin
Report | Print
Sep 28, 2021 -

Nelson Mazda Cool Springs responded

Hi Brad, I am sorry that this has happened. Would you be able to give me a call on my personal cell so we can get you taken care of? My cell is 918-892-4833 James Dixon General Manager Nelson Mazda

Oct 15, 2021 -

Nelson Mazda Cool Springs responded

Hi Brad, I am sorry that this has happened. Would you be able to give me a call on my personal cell so we can get you taken care of? My cell is 918-892-4833 James Dixon General Manager Nelson Mazda

September 28, 2021

Knowledgable, professional, courteous...its a pleasure to do biz with..happy to recommend Nelson Mazda More

by paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lindsey Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Lasalandra, Cristian Hardin
Report | Print
Sep 28, 2021 -

Nelson Mazda Cool Springs responded

Thank you, Paul, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nelson Mazda Cool Springs!

September 27, 2021

We were very happy to find the used car we were looking for. Our sales person (Cameron) was a pleasure to work with and was very professional and efficient More

by jbmilton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Hostetter
Other Employees : Cameron Busby
Report | Print
Sep 27, 2021 -

Nelson Mazda Cool Springs responded

Thank you for choosing Nelson Mazda Cool Springs. We appreciate your feedback and five-star rating. We're glad to hear that Cameron was able to help and that you had a positive experience here with us. Congratulations on your new purchase!

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