Nelson Mazda Norman
Norman, OK
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Customer service poor. I recently purchased a cx-5 for my wife as a surprise graduation present. We stopped in to see the selection on our way somewhere else and happen to f I recently purchased a cx-5 for my wife as a surprise graduation present. We stopped in to see the selection on our way somewhere else and happen to find one we were happy with. She commutes to work so I made it a point to know she would have XM radio. I asked my sales man Quienten Wallick if the car was capable of the service and was told that it was. I've come to find out that it isn't capable. Now I know it's just radio but to me it's more about the honesty. I feel as if I was told whatever I wanted to hear so I would by the vehicle. I also had to re-sign some paperwork and the man they sent to my work was rude in telling me I needed to answer my phone when they called. I do not answer my phone at work. To sum up, do your homework on your dealership. More
best dealership ever I found my car last night on their website and they had it let us come test drive it the internet price is what we paid plus tax i mean very reasonabl I found my car last night on their website and they had it let us come test drive it the internet price is what we paid plus tax i mean very reasonably priced super friendly no messing around straight forward honest friendly caring people food us best deal possible no hassle treated me with respect More
Fast and easy! I had recently viewed a car on the web site. With one quick phone call I was in touch with Ryan Locklear and made an appointment for the next day. R I had recently viewed a car on the web site. With one quick phone call I was in touch with Ryan Locklear and made an appointment for the next day. Ryan had the car out and waiting for us. The transaction was smooth and painless. Thank you Ryan for taking care of us in such an efficient manner! Great guy to work with! More
Very good experience The dealership and salesperson where very respectful, kind, and professional,. They handled my car buying experience with quick and ease for me as a The dealership and salesperson where very respectful, kind, and professional,. They handled my car buying experience with quick and ease for me as a cash buyer. More
Awesome Travelled from Wichita Falls due to price. We had a great experience and there was no pressure in the finance department, unlike some other dealership Travelled from Wichita Falls due to price. We had a great experience and there was no pressure in the finance department, unlike some other dealerships. More
Pleasant Experience Corey was very helpful in my purchase. Very product knowledge and concerned with our needs. Would recommend hI'm and Reynolds for your next purchase. Corey was very helpful in my purchase. Very product knowledge and concerned with our needs. Would recommend hI'm and Reynolds for your next purchase. More
Very Quick! We have purchased a lot of cars and it is always such a chore. Typically we have to be there all day. They were so fast. It was a no nonsense experien We have purchased a lot of cars and it is always such a chore. Typically we have to be there all day. They were so fast. It was a no nonsense experience and I truly appreciate that. They gave us a fair offer on our trade in and didn't waste our time. They also had a great apr deal going on that just sealed the deal. Our salesperson, Quienten was great. He was very honest with us and helped us get in and out quickly. The finance person Sean was very pleasant as well despite the fact that we kept him there quite late. More
Finally in my dream car, all thanks to Reynolds My recent experience with Reynolds Mazda was one of the best I've ever had at a dealership. They made everything a very stress free process. And then, My recent experience with Reynolds Mazda was one of the best I've ever had at a dealership. They made everything a very stress free process. And then, of course, were actually able to get me into a Mazda 3 finally! After trying to get one for over a year. I went in knowing exactly what I wanted from seeing their inventory online. Even drove almost 200 miles from DFW to get to them. My salesman Joe Ferdowsi was awesome. Very cool guy to work with. Got in contact with me weeks before I finally made the trip and walked me through much of the process. In financing with Sean Porterfield, it was obvious he knows what he's doing, and can/will get the job done. He was also just a blast to work with. Very funny and entertaining during the waiting process. The entire staff at Reynolds was just awesome to work with and I cannot be more thankful for them and all their work for me. More
Great experience. Steve Adams was very helpful, courteous and professional. This is my 2nd Mazda bought through Reynolds. Excellent customer service. I highly recommen Steve Adams was very helpful, courteous and professional. This is my 2nd Mazda bought through Reynolds. Excellent customer service. I highly recommend this dealership. If I need another Mazda I definitely will comeback to Reynolds. More
"Mazda CX-5 2017" This is my second vehicle that I have purchased, & both times have indeed been a pleasure. I was there until closing with my first purchase LOL. Franc This is my second vehicle that I have purchased, & both times have indeed been a pleasure. I was there until closing with my first purchase LOL. Franco DelCastillo was so patient with my Son and I, & we really was handed a good deal. I purchased the Mazda CX-5 2017 last Saturday, and was there from 9-5. Probably would have been there longer, but I could tell that my Dear Son's patience started wearing thin with his Precious Mother ROTFL. He finally said, Ok Mom, you have been back and forth for 4 hrs, its time to make a decision. It was raining cats and dogs & Steve Adams must have went out in the rain about 3 or 4 times pulling cars around for me & taking me on test drives. I know that is his job, but I have experienced dealerships where you can sense they particular don't want to deal with you. Steve and Franco has become friends to me & my Son and I truly recommend both of these outstanding Men to anybody that's considering purchasing a car... More




