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New Brighton Ford
New Brighton, MN
357 Reviews
Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing.
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 357 reviews
February 07, 2012
New Brighton Ford Service Department has always treated me as Very Valued Member of their outstanding service department. When you walk in the front door to the service department, yo`re always greeted wit me as Very Valued Member of their outstanding service department. When you walk in the front door to the service department, yo`re always greeted with a warm, friendly smile. They alaways asked you What Can I Do For You Today. They listen very attentatively to your exact needs and concerns to your vehicle needs. They walk you the process from start to end of servicing your vehicle. The Service Manager, Tom Glansman, calls you personally to Thank You for your valued business and address any concerns you may have with your recent visit to New Brighton Ford. This is indeed a 10 star service department that goes beyond the normal service department to treat their Valued Customers as part of the Saxon Fammily Dealerships. My family owned 2 Ford Dealerships in Minnesota and I know first hand The Quality of Service shown by New Brighton Ford to their Valued Customers. Please stop by for all your car service maintenance to the Best Ford Dealer in Minneapolis-St. Paul. Steve Groves in Fridley, MN. More
by grovste
Employees Worked With
Tom Glansman, Bill Janssen
February 06, 2012
I received the best costumer service from Mandy during my visit. She explained everything to me including the process that they go through for the specific service I requested. She made sure that I was kep visit. She explained everything to me including the process that they go through for the specific service I requested. She made sure that I was kept up to date on where the process was at and what to expect. The costumer service that I received from Mandy was by far the best I have ever received from any type of service center/auto body shop. I wasn't treated like a number - I truly felt like they cared and didn't rush anything. I was completely satisfied with the service that I received and I am making this my service center. More
by Dec2605
Employees Worked With
Mandy M
February 03, 2012
Hi, Shane! I just wanted to thank you for your hard Hi, Shane! I just wanted to thank you for your hard work, diligence, attention to detail, your ability to effectively share your knowledge about sp Hi, Shane! I just wanted to thank you for your hard work, diligence, attention to detail, your ability to effectively share your knowledge about specific details on each of the vehicles, and for your the overall assistance in helping Ron purchase our new 2012 Candy Red Lariat. "She" is gorgeous and Ron is absolutely delighted. Frankly, while Ron adored his last "Big Red" (his 2010 black Lariat which had a payment that we mused might put us in the red), he always lamented that he would have preferred a red truck over a black truck. The vehicle you snagged for him this morning as it was just arriving on your lot was simply the perfect choice and matched both of our expectations. Although I still maintain that it wasn't smart on my part to encourage Ron to go to Saxon Ford to get his oil changed in the first place because it ultimately cost us a new vehicle, I must admit I am absolutely delighted that he was, in fact, able to obtain the new pan of oil that he said was his initial mission - apparently I am to assume the oil change he received came attached to a new engine? (grinning) Please pass along our sincere thanks to your entire team who worked on this sale - to Mr. Wells, to Tony in Finance who I understand almost was a neighbor - and to the detailers who got the truck ready (so fast...wow!) so I could ride home it it tonight from the train station -- and anyone else -- I have no idea who else was involved in the deal. Thanks, tons, to you and your team! With kind regards, Callie Bird (and Ron Bird too) More
by calliebird3
Employees Worked With
Shane Sutton, Tony Smebak, Dave Wells, Dave Wells, Tony Smebak
February 01, 2012
Just came out a bankruptcy and needed to get a car. I looked at several other dealers prior to coming here, but felt that I was being treated as a second class citizen by salespeople who were way too agg looked at several other dealers prior to coming here, but felt that I was being treated as a second class citizen by salespeople who were way too aggressive. When I walked into New Brighton and Blake was immediately friendly and helpful. Blake listened and was not 'pushy' with the sale. The F & I department helped a lot in getting the best possible rate for me, even with my recent Chapter 7. We found a car that was affordable for me, although the price was a little high. I felt there was almost no pressure and my questions were answered promptly, once asked. In all walked in at 3:30 PM and was home by 7 PM, driving my new vehicle. I feel strongly that Blake and everyone at Saxon's New Brighton Ford are competent and focus on building relationships with its customers rather than just making transactions. More
by ColinChappell
Employees Worked With
Blake Saxon
December 30, 2011
I walked in to New Brighten Ford on Sat. Dec. 17 not expecting to make a purchase but more so to look around and get some ideas on vehicles. Shane approached me and my Fiancé asking how we were doing an expecting to make a purchase but more so to look around and get some ideas on vehicles. Shane approached me and my Fiancé asking how we were doing and what we were looking for. We were not really looking to buy but Shane was more than happy to let me test drive some vehicles. I fell in love with the ford escape but knew that we had to figure out a way to get out of my current truck that I was upside down in. We decided to go forth and have the financial person (whom at the first time was Tammy) run some numbers. Since it was Saturday and late most of the banks were closed. Tammy got back to us on Monday and Robbie and I went in and met with Tony to see the couple of options we had. I told Robbie that it was not going to be something that we can swing at this time. Well between him and the people at Saxton Ford they made it happen and Tuesday Dec. 20 I drove away in my new vehicle. The entire experience was wonderful; from the very beginning when Shane approached us to Tammy and Tony making things happen in the financial area. I never felt rushed or pressured and they take an interest in who you are as a person. I would HIGHLY recommend anyone to this dealership and especially to Shane, Tammy and Tony. Thank you all very much for all that you did! More
by snortonhb
Employees Worked With
Shane Sutton, Tammy Jorgenson, and Tony Smebak, Tony Smebak
December 30, 2011
I previously purchased two new Ford F-150 trucks from this dealership, and most recently purchased a new Ford Fusion Hybrid. They were unable to locate exactly what I was looking for, so we ordered it. T this dealership, and most recently purchased a new Ford Fusion Hybrid. They were unable to locate exactly what I was looking for, so we ordered it. The dealership kept me updated about the build schedule, progress, and delivery date. Everything went smooth, and I love the new car. It was an added bonus to get the first service appt for free. Thanks Chris! More
by johneed
Employees Worked With
Chris K, Chris Kyes
December 15, 2011
Everyone is very pleasant and easy to deal with. The facility is clean and refreshing and I would recommend this dealership to any of my friends and family! facility is clean and refreshing and I would recommend this dealership to any of my friends and family! More
by jones23
Employees Worked With
Dave Wells, Dave Wells
December 09, 2011
Shane was great to work with. He was very patient and thorough in explaining our options. He kept us informed every step of the way. Also, Tony did a great job explaining our financing options. Overall, thorough in explaining our options. He kept us informed every step of the way. Also, Tony did a great job explaining our financing options. Overall, it was a great buying experience and I would recommend this dealership to others. More
by onyxbrat
Employees Worked With
Shane Sutton
December 07, 2011
Blake helped me figure out what I wanted and what I could afford. I had been in an accident and had not really considered buying at this time. I am thrilled with the car I got and how accommodating everyone afford. I had been in an accident and had not really considered buying at this time. I am thrilled with the car I got and how accommodating everyone at New Brighton Ford has been. Tammy was great at walking me through the financing part. I would definitely recommend New Brighton Ford. More
by mfvirden
Employees Worked With
Blake Saxon, Tammy
November 25, 2011
Shane provided a wonderful first time buying experience for me. He was patient and helpful throughout our entire interaction. The price of the car was acceptable and it was exactly the car I wanted and S for me. He was patient and helpful throughout our entire interaction. The price of the car was acceptable and it was exactly the car I wanted and Shane did everything he could to make sure I got it! I would definetly go back and I would reccomend this dealer to others. More
by krzykz13
Employees Worked With
Shane
