New Century BMW

Horrible experience bad customer service IWENT TO THIS DEALER TO ORDER TWO NEW KEYS TO REPLACE MY OLD KEYS CAUSE MY BATTERRIES WERE DEAD ALREADY. I PAID $216.00 FOR EACH OF THEM ANDVTHE EMPLO IWENT TO THIS DEALER TO ORDER TWO NEW KEYS TO REPLACE MY OLD KEYS CAUSE MY BATTERRIES WERE DEAD ALREADY. I PAID $216.00 FOR EACH OF THEM ANDVTHE EMPLOYEE ON PARTS TOLD ME TO COME BACK TOMORROW THAT THEY EILL BE READY. I WENT TO PICK THEM UP AND SOME OTHER EMPLOYEE NAMED PETER HELPED ME OUT AND HE TOLD ME THAT THEY HADN''T ARRIVED YET, HE TILD ME HE WOULD LET ME KNOW WHEN THEY'LL ARRIVE DURING THE DAY. I NEVER GOT A CALL BACK THE WHOLE DAY. I CALLED THE NEXT DAY BEFORE I WENT SO I WOULDNT WASTE MY TIME AGAIN ANDBI SPOKE TO THE EMPLOYEE WHO TOOK MY ORDER WHOM I DONT REMEMBER HIS NAME AND HE TOLD ME TGAT FEDEX DIDNT KNOW WHERE THEY HAD TAKEN THEM THAT THEY WILL INVESTIGSTE AND WILL GUVE ME A CALL LIKE IN HALF AN HOUR. I WAITED ANOTHER DAY AND I CALLED THIS PERSON BACK AND HE TOLD ME THAT PETER WAS SUPPOSSED TO INVESTIGATE WHERE MY KEYS WHERE AT CAUSE HE WAS OFF ON THURSDAY AND THAT HE WOULD CALL ME IN 5 MINUTES.. GUES WHAT HE NEVER CALLED ME BACK AND ITS BEEN THREE DAYS ALREADY AND IM STILL WAITING FOR THESE PEOPLE TO CALL ME TO KET ME KNOW WHERE MY KEYS ARE. HORRIBLE CUSTOMER SERVICE AND I DONT RECOMMEND YOU TO GO TO ORDER PARTS AT THIS DEALER. I LEFT MESSAGES TO THEIR MANSGER TOO AND UNTIL NOW NO RESPONSE. INCREDIBLE VERY BAD CUSTOMER SERVICE More

Stan the Man Stan was my service adviser and happily answered any questions I had while my car was in service. He was very quick to respond to any issues and alwa Stan was my service adviser and happily answered any questions I had while my car was in service. He was very quick to respond to any issues and always kept me updated. More

Best salesman Chris Gannon!!! I want to say Thank you Chris!! This is my 2rd BMW purchased from Chris Gannon! I normally don't like to deal with dealers! But he is the one that you I want to say Thank you Chris!! This is my 2rd BMW purchased from Chris Gannon! I normally don't like to deal with dealers! But he is the one that you can trust! Very professional, patient & experienced. He goes through everything with you and makes you understand everything before you sign anything. He will make things as easy as possible!! I definitely will purchase my next bmw from him again!! 7 stars service!!! Thank you Chris! Highly recommended ! More

Always entertaining Another transaction at New Century BMW! My sales advisor Hamlet Arakelian has always been a pleasure to work with, I just need that M2! He is knowl Another transaction at New Century BMW! My sales advisor Hamlet Arakelian has always been a pleasure to work with, I just need that M2! He is knowledgeable about the product they sell as well as respectful negotiator. More

Very disappointing!!! My wife and decided to lease another X5. We have had two previous leases with another BMW dealership. We did our diligence by going online to find the My wife and decided to lease another X5. We have had two previous leases with another BMW dealership. We did our diligence by going online to find the best deals. Long story short, we contacted New Century, spoke with "Elvis". He sounded like a seasoned salesman. We negotiated a price and a lease term over the phone. We reside in the South Bay, so going to Alhambra was difficult. I had to call multiple times to speak with him. He told me on each conversation, that he would call me right back to get the deal started. Never heard back from.. TOTAL FLAKE!!! "No thank you very much Elvis"... M. Castelono More

Thank you Jay Kong Jay the Internet sales manager is the only reason I took home a new car today. Jay was straight forward, professional and knowledgeable. Thank you for Jay the Internet sales manager is the only reason I took home a new car today. Jay was straight forward, professional and knowledgeable. Thank you for the excellent experience you gave on my new car purchase! Also Michael in F&I and Shion the professional BMW genius were so kind and were a tremendous help as well. Will definitely go back to Jay, Michael and Shion in the future. Thank you New Century BMW. More

A dishonest BMW Dealer The dealer asked me to provide my financial proof for background check for purchasing a BMW X6, so I submitted 3 months banks statements to the dealer The dealer asked me to provide my financial proof for background check for purchasing a BMW X6, so I submitted 3 months banks statements to the dealer. One week later, they told me that I did not pass the background check from BMW North America. Then I filed a complaint to BMW North America, their customer service took this matter seriously, and initial an investigation on this situation. They found that New Century BMW did not submit any of my files to BMW NA for the background check. Leter, BMW NA forwarded my sales to another dealer and complete my purchasing order. More

Worst lease return experience EVER! Took my leased car to return at this location. Raymond Yu, starting coping an attitude, asking why I am returning the car here, since I did not purch Took my leased car to return at this location. Raymond Yu, starting coping an attitude, asking why I am returning the car here, since I did not purchase from here or service the car at this location. BMW financial actually told me to return it here, since it was the closest location to my address. They made no mention of having to return the car, ONLY to the place where you bought it, or service it. Raymond Yu kept mentioning the fact that I did not service the car here, and asked why I didn't return the car to the other dealer. He made me feel like I was inconveniencing him, by making him do his job, which is to deal with lease returns. I'm sorry that you hate your job, but don't take it out on your customers! More

Bad service I used a BMW customer with this office. But no more! I went to New century BMW to charge my electric car which is not BMW. they don't let me charge t I used a BMW customer with this office. But no more! I went to New century BMW to charge my electric car which is not BMW. they don't let me charge there, they said only for BMW. That's not right! It's shows on the map is for public . I m really upset about that. More

It is hard to find a good, honest, patient car salesman. Most are aiming to squeeze every last penny out of you especially if you are looking on getting a luxury car. Then there are those salesmen who give Most are aiming to squeeze every last penny out of you especially if you are looking on getting a luxury car. Then there are those salesmen who give the customer no respect. You will find lots of very terrible salespeople at New Century. They will look down on you, that is assuming they pay attention to you at all. Our first experience here was terrible. If you have the misfortune of meeting Sean W., ask for someone else.The guy was fed up with us before we even got any negotiating done. Never offered us a test drive. Never even offered us a seat. Andy Lin, from the internet department, was different. He was courteus, did everything right and gave us a great car buying experience. I really appreciated how he printed out a dealer invoice and showed us exactly how much mark-up he was charging us. Basically, there was a $380 charge to cover the cost of advertising for this dealer and $500 profit. $880 above the wholesale price isn't that bad. My family loves our new X5 and could not be happier. If you want to buy a new BMW, ask for Andy and avoid every other salesman here at all costs. More