New Century BMW

I took my car in initially for a recall inspection the dealer found additional issues with the vehicle. I have a warrenty with a third party vendor so the dealer had to call to have the repairs approved. dealer found additional issues with the vehicle. I have a warrenty with a third party vendor so the dealer had to call to have the repairs approved. The dealear waited until late afternoon the following day to call for appproval and never called me to give me an update. When the inspector hired by the warrenty company came out the dealership they were unable to locate keys to a vehicle that was blocking mine so the inspector was forced to return the following day to complete the vehicle inspection. At no point did the dealer attepmt to communicate with me the status of my vehicle. All communication was initiate by me and just to point out, I did wait until late in the day to call the dealer giving them plenty of time to call me first. The Service Representative was not at all sympathetic or understanding I was told that I needed to roll with the punches. My vehicle is still at the dealer pending repair 7 days later. I would never take my vehicle back to this dealer because of their lack of concern and ineffective communication. More

I heard their service was good so would like to give it a try. Tried to schedule an appointment and they couldn't offer me a loaner car due to the fact that I didn't purchase my car from them....what?! Does try. Tried to schedule an appointment and they couldn't offer me a loaner car due to the fact that I didn't purchase my car from them....what?! Does it freaking matter?! (bought the car brand new from Pacific BMW) Part of the reason why we bmer owner to purchase a bmer is having a loaner car when our car getting service at any location not restricted to just one freaking location! So they are actually discourage people from purchasing bmw nor having business relationship with them?? Not sure if I want to get another BMW for my next car. overrated More

Excellent service. Far superior than other BMW dealerships I've been to. True customer service. I ask for very little when it comes to customer service. I simple expect to get the service I req dealerships I've been to. True customer service. I ask for very little when it comes to customer service. I simple expect to get the service I request for my car to be completed - throughly and with competance. This dealership was over the top. No BS, very trustworthy. Car was in for service and a computer glitch. Loaner car was provided and Yvette kept me informed as to the progress and issues as the mechanics were troubleshooting the computer problem - awesome service!!! More

I just can't say anything good about this dealership. I purchased a 2004 E60 in February. A couple days after I got the car, I went to put aftermarket rims on. Unfortunately, the performance shop couldn't purchased a 2004 E60 in February. A couple days after I got the car, I went to put aftermarket rims on. Unfortunately, the performance shop couldn't get the factory rims off because they didn't have the rim lock tool. After completely searching the vehicle, we couldn't find it(it's supposed to be included). I called New Century immediatly since my car was up on the rack and the shop was closing shortly. After being transfered to vm three times, I eventually spoke to a new car salesman who hung up on me and said it's not his problem(while my car is up on the rack and I've already paid for the rims). I eventually arrived at the dealership and spoke with the new cars sales manager(since everyone else is gone). He told me directly to my face (my wife as my witness) that it's not his problem and asked me to leave. Talk about customer service... On a side note, I've called multiple times to schedule regular service, like oil changes. The service secretaries are always unavailable and never return my vm's. I've even submitted online requests for service, with no reply, ever. Mark my words, when I purchase my next vehicle, which will be ordered new, I won't even consider New Century BMW as an option....Get off your high horses!!! What ever happened to customer service??? More

I had to call a few times to schedule my appointment - the staff are friendly, but I think they're still working out the kinks at their new location. I service my car here, and I also bought my previous the staff are friendly, but I think they're still working out the kinks at their new location. I service my car here, and I also bought my previous BMW here. The salesman I dealt with seemed pretty straightforward and honest, unlike some of the other BMW dealerships I've dealt with. More

Leased an 06 330 from Shelly BMW in Buena Park, CA in 04/2006. Less than 2 weeks, found various defects; high-pitch distorted tone noises coming from front dash/console area & windshield shaking & rattl 04/2006. Less than 2 weeks, found various defects; high-pitch distorted tone noises coming from front dash/console area & windshield shaking & rattling also cabinet noise. Shelly refuse to repair the vehicle, kept the car for 10+ days, left odor & put 139 miles on the car. Filed a complaint with BMW NA, and BMW NA did not help. Took the car to New Century BMW in Alhambra, John/Armando/Ben took the time and went on multiple test drives with me, detected the defect(s), repaired & replaced parts. Many many thanks to New Century BMW! More

The best dealership experience I ever had thanks to Keath Min.<br>He made it easy as possible, and all I had to do was sign papers and drive away. We negotiated everything over the phone and Keath made his Min.<br>He made it easy as possible, and all I had to do was sign papers and drive away. We negotiated everything over the phone and Keath made his promise without changing his word when I went in to sign papers. IMO every other salesguy is a crook except one exception, Keath!<br><br>I've dealt with horrible dealerships such as Mckenna, I've also tried Pacific, Shelly, and Cutter, but New Century is the place to go.<br><br>I had an existing lease that no other dealership wanted to assist me in turning it him, however, Keath made it easy for me. I probably got the best deal on my X3, since every other dealership quoted me $40-80 more monthly on a lease. To me this was a no brainer on the choice. My best advice to you is to shop around, but if you want the best deal without the haggle I'd recommend Keath at New Century.<br><br>It may seem like I'm biting his xxxxx, but it's no joke how much he went out of his way to help me into a new lease although I've never even met the guy or dealt with New Century before. More

Lease a BMW 325i First Sales person said "you did Lease a BMW 325i<br>First Sales person said "you did not finance a car before, so you won't get the 2.9% APR. so i don't think you will buy it."<br>I Lease a BMW 325i<br>First Sales person said "you did not finance a car before, so you won't get the 2.9% APR. so i don't think you will buy it."<br>I said: you don't want to deal with me, please change to another sales.<br>After everything set, go to finacial manager. the deal is $320 per month and the paper comes out $320.45, i advice him that you should tell the customer there is a $.45 different. He wants to refund $30 to me, and i said it is ok.<br>He said: he has been working there for 5 yrs, and no one complain this issue but me.<br>all i want is he accepted my advice.<br>anyway, that is a terrible attitude. i will not recommand any one to go that dealer. More

I would definitely recommend this dealership if you're looking into buying a new BMW. They got me the greatest price and didn't invest very much time over the sale. My mom and I were both looking to get t looking into buying a new BMW. They got me the greatest price and didn't invest very much time over the sale. My mom and I were both looking to get the X3 and we basically just sent Peter, the Internet Sales Manager, our specs and he found our cars at another dealership and we had our cars within a week. My mom dealed with him directly through email until the say we went to pick them up. <br><br>Peter spent a good 2 hours with me talking about my new car's features and everything that BMW had to offer. My mom and I paid about 40200 for 2 X3's with MSRP 's about 44400. <br><br>The service department is another issue... More

I'm a very busy person and I was in need of a new car. I knew that I wanted a 525i, so I decided to stop at New Century BMW on my way to work. As soon as I stepped in the the lobby, a manager introduced me knew that I wanted a 525i, so I decided to stop at New Century BMW on my way to work. As soon as I stepped in the the lobby, a manager introduced me to Chris. I explained to Chris what I was looking for, completed the application for finance and went on my way to work. I did not spend more than fifteen minutes at the dealer.<br><br>While at work Chris worked the numbers and finance. Two hours later he called me and scheduled me to go in later that afternoon for signing. My wife and I spent no more than twenty minutes that afternoon. The BMW that I wanted (vehicle color and options) was not available, so Chris located one at another dealer. The next day Chris delivered My BMW to my home and took the time to go over all the features and details of the new vehicle. I received the vehicle I wanted along with a good deal - Hassle Free - True Service! More