New Century BMW - Service Center

This is the GREATEST Dealership. I had a problem with my This is the GREATEST Dealership.<br><br>I had a problem with my 7 and I called and through Veronica I to got BEN. He was the most calming and professi This is the GREATEST Dealership.<br><br>I had a problem with my 7 and I called and through Veronica I to got BEN. He was the most calming and professional I have ever talked to in my life. He made me feel secure that my problem could be fixed and arranged for Veronica to set up an appointment. They fixed my car and had it washed and ready for me.<br><br>I would never buy my BMWs from any other dealer again <br>Ben if you read this....Thanks and show it to your Boss More

This service rep was horrible. I took my car in for a defective radio and they told me it had to be replaced. I told them the radio was under extended warranty and the warranty company had to be notifie defective radio and they told me it had to be replaced. I told them the radio was under extended warranty and the warranty company had to be notified of the cost before the repair was done. I had to make several calls over a few weeks for John to make the call. Finally, he was able to get approval and we were on the way. John told me they had the radio in stock and to setup an appointment to install it so I did. I brought the car in in the morning and he told me it wouldn't take long to install so I could wait. I waited for a few hours then was told the radio they had in stock was scratched so they had to order one. John told me the radio would be in the following week and he would call me. He never called so I called him. I was told the radio would be in on the following monday and to bring my car in. I took my car in on monday and was told the radio was not in. In fact, I was told by the parts department that the radio was not ordered by John until Friday. So again, I wait for John's call for the radio. Another two week passes and the radio is finally in. John tells me for all my trouble he would get me a loaner. I bring my car in and he tells me sorry they don't have any loaners available but they will give me a ride back to work. My wife picks up the car and after two months, my radio was finally fixed. More

- The dealership did not return my calls to make an appointment. Had to call several times before getting through and making an appointment.<br>- Arrived at dealership at 8am, 15 minutes early, and was appointment. Had to call several times before getting through and making an appointment.<br>- Arrived at dealership at 8am, 15 minutes early, and was told to wait in the waiting area, and then they proceeded to make me wait 45 minutes to speak to my service advisor as he assisted other customers who showed up after me.<br>- Was told that Service Inspection I would take no longer than a few hours, and that my car would be ready by lunchtime, but it was not ready until almost 5pm.<br>- Called at 3pm and was told that I'd get a callback in a few minutes. Did not receive this callback. I had to call again at 4:35 and insist on speaking to my service advisor for the status of my car before finally being put through<br>- Dealership did not reset my countdown meter (to my next service)<br>- Dealership did not offer a loaner car as "service will only take a few hours" More