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New Century Honda

Glendale, CA

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Employees
Reviews
Vehicles
4.2
5,126 Reviews
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1235 S Brand Blvd

Glendale, CA

91204

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Showing 5,126 reviews

January 13, 2014

Rick has always been my helpful Honda guy! He is the reason I continue to service my vehicle at this location. He does not treat me as a customer, but rather as a friend. I know my car is in good hands More

by renee1616
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gudino
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June 18, 2013

Bait and switch. Told me they had a specific car and when I arrived a few hours later, turned out it had already been sold when I called. More

by Deeepthot
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Ruby
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January 21, 2011

I received great service from the moment I stepped into their dealership. Dave greeted us with a smile and walked us through the whole process and I was able to drive off in matter of fours hours. Got a g More

by eunmiro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Erickson
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December 07, 2009

my wife was a first time buyer and bought a pilot form this dealership. they really took advantage of it for being a first time buyer (being naive does'nt have enough knowledge on buying car) and this dea More

by edge77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
don't remember (armenian sales person)
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Mar 26, 2012 -

New Century Honda responded

Hello, My name is Theodora Stratos, I'm the new General Manager of Diamond Honda of Puente Hills. I would like to resolve your concern immediately, given the opportunity. Please understand that I want to apologize for your experience here and hopefully find a resolution. I hope to hear from you soon. Please call me cell phone at 213-700-7275. Sincerely, Theodora Stratos

Apr 18, 2012 -

edge77 responded

Hi theodora, I was just curious on what type of resolution that you can come up, since the car has been paid. By the way my wife told me during that time, that the salesguy told her that she can avail the "First Time Buyer Special Promotion" which i would think that it was just a plain gimick. I cant blame other people, because it was us who didn't do our own homework. Apology is accepted, we've already moved on.

April 19, 2009

a long and nasty email exchange with another honda dealer was turning buying a new car into the worst experience EVER, enter Mike Correra at Colonial Honda, Day Saved and a customer for life found! one email More

by dragonman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
2
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December 18, 2007

let me get to the point...i was a new car buyer young and inexperienced, this was my first time buying a car and they took advantage of me, they told me they wouldnt let me see a car unless i was serious abo More

by srtuano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I forgot the name, but i will find out
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Mar 26, 2012 -

New Century Honda responded

Dear Client, My name is Theodora Stratos, I'm the new General Manager of Diamond Honda of Puente Hills. We are committed to providing high quality customer srvice, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience. Please contact me at the dealership at 626-935-1700. I look forward to hearing from you. Sincerely, Theodora Stratos Have me paged when you call...

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