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New Country Lexus of Great Neck
Great Neck, NY
280 Reviews
New Country Lexus of Great Neck is New York's #1 Google Rated Lexus Dealer. We are proud to serve Nassau County and Queens, NY, for all of your automotive needs.
New Country Lexus of Great Neck specializes in new Lexus cars and trucks and sells all makes and models of pre-owned vehicles. We carry a wide selection of L/Certified by Lexus Pre-Owned vehicles, backed by one of the industry’s best warranty programs.
Our Service Department offers complimentary shuttle service, loaner vehicles, car wash, Lexus café waiting lounge with amenities and home pick up/drop off available.
Our sales, service and parts departments are all located at one convenient location at 250 Northern Blvd., Great Neck, NY. We have a service price match guarantee, giving you piece of mind (must present valid NY/NJ/CT Lexus dealer offer).
Service appointment can be made 24/7 @ https://www.newcountrylexusofgreatneck.com
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 280 reviews
December 23, 2025
Jay and Jamall were friendly, warm and personable. I felt very comfortable in my decision making process. They clearly answered all my questions. I felt very comfortable, and self assured purchasing m I felt very comfortable in my decision making process. They clearly answered all my questions. I felt very comfortable, and self assured purchasing my Lexus from them. More
by H
December 21, 2025
A Disappointing Experience That Fell Far Short of the Lexus Standard. I chose the New Country Lexus of Great Neck dealership based on its strong recommendations and reputation, expecting the high leve Lexus Standard. I chose the New Country Lexus of Great Neck dealership based on its strong recommendations and reputation, expecting the high level of service synonymous with the Lexus brand. Unfortunately, my recent experience was profoundly unsatisfactory and fell dramatically short of that standard. My specific service requests were disregarded due to a critical breakdown in communication between the service advisor and the technicians. When I addressed these issues with management, the response was even more concerning. The supervisor seemed focused on making excuses for the staff rather than solving the problem. While apologies were offered, they were not backed by any tangible solution or corrective plan. For a brand built on customer satisfaction, this failure in communication, accountability, and resolution is unacceptable. I am sharing this experience both to inform future customers and to escalate the matter to Lexus Corporate. When a dealership’s actions contradict the brand's promise, it requires higher-level attention to ensure other clients are treated with the care they expect. Respectfully, Oleg W More
by Da4nik
Employees Worked With
Other Employees :
Nick and his manager
November 17, 2025
Straightforward, no hidden fees, excellent service, good environment. The dealership does everything to keep you satisfied as a customer environment. The dealership does everything to keep you satisfied as a customer More
by Mike A
Employees Worked With
October 31, 2025
Everyone at the dealership was extremely knowledgable, fair, friendly, helpful, very nice people work there. it was a pleasure doing business there and we actually bought 2 used Toyotas in the last 6 week fair, friendly, helpful, very nice people work there. it was a pleasure doing business there and we actually bought 2 used Toyotas in the last 6 weeks. More
by marinare33
October 12, 2025
My experience with Jamall was truly exceptional! 10/10 across the board! What stood out most was the personalized attention and genuine care he showed throughout the entire process. Jamall was not o 10/10 across the board! What stood out most was the personalized attention and genuine care he showed throughout the entire process. Jamall was not only knowledgeable and professional, but he also took the time to understand my needs, preferences, and concerns without ever making me feel rushed or pressured. What’s most important to me and what I appreciated the most was the level of trust, transparency, and personalized service. Jamall made me feel like more than just a customer; he treated me like a guest whose time and satisfaction truly mattered. If that kind of relationship, focused service remains a cornerstone of the Lexus experience, I will gladly keep coming back and recommending others to do the same. From start to finish, my car buying experience with Lexus and especially with Jamall was incredibly seamless and stress-free! Every step of the process was handled with care and professionalism, from the initial inquiry to the final paperwork. Jamall ensured that everything was clearly explained, timely, and organized, making what can often be a stressful process feel smooth and effortless. What impressed me most was the level of coordination and communication. There were no surprises, no delays just a well orchestrated experience where each step flowed naturally into the next. It truly felt like a luxury experience in every sense, and I left the dealership feeling confident, informed, and excited about my new vehicle. Michael the finance manager was also amazing! UPDATE: 4 months after my car buying experience and everything is still great! Most importantly, Jamall has checked in and answered any questions I had promptly and efficiently! More
by samanthajsenior1
September 09, 2025
Matthew is very knowledgable and professional. He kept me in the loop at all times with frequent updates. He made my experience stress free. Thank you for the wonderful service Matthew! He kept me in the loop at all times with frequent updates. He made my experience stress free. Thank you for the wonderful service Matthew! More
by Angela Sugrim
Employees Worked With
September 04, 2025
The whole purchase experience was fantastic, it took only 3 days from the first time step in the dealership to drive the brand new GX550 away, and Jamall was being so helpful with everything. 3 days from the first time step in the dealership to drive the brand new GX550 away, and Jamall was being so helpful with everything. More
by Shinan
August 28, 2025
An excellent experience, simple , stress free and quick. Special thanks to Jamall for his patience and professionalism. Special thanks to Jamall for his patience and professionalism. More
by Roselng51
August 25, 2025
Very helpful everybody showed excellent professionalism and were beyond helpful service was fast and great and were beyond helpful service was fast and great More
by Kcyankfan
Employees Worked With
August 16, 2025
Great customer services professionalism friendly gave choices and options made experience relaxing process was simple choices and options made experience relaxing process was simple More
by switchie
Employees Worked With
