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New Country Lexus of Great Neck

Great Neck, NY

4.6
151 Reviews
New Country Lexus of Great Neck is New York's #1 Volume Lexus Dealer. We are proud to serve Nassau County and Queens, NY, for all of your automotive needs. New Country Lexus of Great Neck specializes in new Lexus cars and trucks and sells all makes and models of pre-owned vehicles starting at just $4,995. We carry a huge selection of L/Certified by Lexus Pre-Owned vehicles, backed by one of the industry’s best warranty programs. Our Service Department offers complimentary shuttle service, loaner vehicles, car wash, Lexus café waiting lounge with amenities and home pick up/drop off available. Our sales, service and parts departments are all located at one convenient location at 250 Northern Blvd., Great Neck, NY. We have a service price match guarantee, giving you piece of mind (must present valid NY/NJ/CT Lexus dealer offer). Service appointment can be made 24/7 @ www.lexusofgreatneck.com
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250 Northern Blvd

Great Neck, NY

11021

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Showing 151 reviews

August 11, 2022

Good to work with and the service was prompt and as advertised. The sales department were very accommodating More

by fungfook3
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Zoh Amjad
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 09, 2022

Tommy was incredibly flexible and worked with me to get my new ES 350. We made multiple trips late into the afternoon and early evening. He made the car buying process a lot easier for us! More

by apardiwala0
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tommy Taveras
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 29, 2022

Jamal was very pleasant & professional, without any of that high sales pressure. In addition he was able to get us the exact car we wanted when other dealerships had little to no inventory. More

by Angiegirl116
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jamall Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2022

I am a new client to New Country Lexus of Great neck. If I could, I would give Mr. James ‘0’ star. High level management showed no interest of fixing issues, told me to do service at other dealer locatio More

by Serviceinusa
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
JR Buchbinder
1.0
This rating includes all reviews, with more weight given to recent reviews.
Devindra James
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

New Country Lexus of Great Neck responded

Ms. Shih, James explained to you on the first service visit that the rack and pinion is leaking fluid which is an existing issue on your 2004 RX330 and needs to be fixed, everything is documented on your invoice including a video from our technician which was shared with you. We showed all of this in detail to you. Unfortunately, you are upset with us that Geico is not covering your rack and pinion in your previous accident claim in which you are claiming the rack and pinion leak is a result from your accident (which was repaired at an independent body shop prior to your visit). This is just not the case, the vehicle is 18 years old and this is not due to the accident. We politely explained that if you do not agree with the inspection performed by our Lexus Master Certified Diagnostic Specialist, then you can get a second opinion at another Lexus dealer to see what they say in their inspection. We take great pride in customer service and always try to resolve an issue. In this case, I cannot resolve your issue with Geico coverage (that is out of our control) if this is the technicians diagnosis. Wishing you all the best. Regards, JR Buchbinder Managing Partner/GM

Jul 13, 2022 -

Serviceinusa responded

Can not stop you from trying your best to get away from your responsibilities. 1. In June 2022, I came to New Country to do accident inspection and intend to fixed damages caused by accident to ensure future safety on road for myself, passengers, other drivers..etc. New Country conducted no examination to support Mr. James’s expert statement to Adjuster that steering fluid leaks were unrelated to the accidents. Mr. James , service advisor, did blind-side me with a massively high estimate for parts i didn’t know I needed. 2. Simply because RX330 is 18 years old car, you concluded leaks were not due to accident. In the meanwhile, your Master Certified Diagnostic Specialist did not particularly relate the Rack & Pinion leaks to Vehicle Age, Time and Mileage in the invoice dated 6/2/2022. Windshield sticker showed 18 years old RX330 just passed the annual exam in Dec. 2021, shortly before accident. Your specialist can assure you that the car with steering fluid leaks can not pass the annual exam. Maintenance, maintenance, maintenance! Doesn’t your service advisor know proper maintenance can keep old car stay in good condition? It is not wise to blame everything on age. 3. When the seals are suffering from natural wear and tear due to long-term usage, car’s power steering fluid is leaking fast. In June, New Country specialist found steering fluid reservoir was low, not empty. So, Age really was not the factor caused the fluid leaked on my RX330. , 4. In 6/2/2022 inspection, your specialist also found steering wheel was off, not centered. On 6/17/2022 Wheel Alignment report prepared by New Country showed Thrust Angle was off, RX330 body frame had subjected big enough impacts that shifted the center line off the frame center. All 4 TOE angles were twisted out of the safe ranges. Body frame, axles, tie rods, steering gear, rack & pinion are all connected together. No matter old or new car, when connecting seals subjected to sudden uneven jolt impacts, it could possibly crack the seals, make seals unseated…. and caused steering wheel fluid leaks. 6/17/2022 Alignment report demonstrated fluid leaks and accident were related. 5. As I said before, you are welcome to come to my basement garage to inspect garage floor for fluid marks if there is any. 6/2/22 video showed some wet fluids on boot. But leaks are so insignificant, no wet fluids came down to floor yet. When parking, steering wheel works harder, fluids should leak out more. But I see no marks on garage floors. 6. On 6/17/22, I believed your mechanic might put too much force, jolted, hammered to wrestle the passenger side nuts be loosen and to adjusted the proper distance of Inner/Outer rods for safe TOE angle, and then broken connection seal. 7. When Rack & Pinion leaks, fluid marks stays near engine bay,. But the day after alignment services performed, the big fluid marks found on the street during parking and after parked were close to the front passenger side tire. Position of leaks found indicated large leaks were not from Rack & Pinion. New, I am begin to understand why so many clients complained about services New Country performed. Now, I don’t have confidence to get services done in your services center. JK Power was right to seek help outside New Country to get the issues resolved. If you believe your service center holds enough evidence to support your expert statement, wait till Adjuster reaches you for expert support. If you don’t feel you are holding enough evidence to support your expert statement to Adjuster, it will be wise to advise Adjuster that you found you did have facts to conclude Steering fluid leaks were not related to the accident occurred on 1/16/2022. I do what I have to do and make sure I am safe on road again soon. Justices will prevail. Hope your business do well under your management.

Jul 13, 2022 -

Serviceinusa responded

Can not stop you from trying your best to get away from your responsibilities. 1. In June 2022, I came to New Country to do accident inspection and intend to fixed damages caused by accident to ensure future safety on road for myself, passengers, other drivers..etc. New Country conducted no examination to support Mr. James’s expert statement to Adjuster that steering fluid leaks were unrelated to the accidents. Mr. James , service advisor, did blind-side me with a massively high estimate for parts i didn’t know I needed. 2. Simply because RX330 is 18 years old car, you concluded leaks were not due to accident. In the meanwhile, your Master Certified Diagnostic Specialist did not particularly relate the Rack & Pinion leaks to Vehicle Age, Time and Mileage in the invoice dated 6/2/2022. Windshield sticker showed 18 years old RX330 just passed the annual exam in Dec. 2021, shortly before accident. Your specialist can assure you that the car with steering fluid leaks can not pass the annual exam. Maintenance, maintenance, maintenance! Doesn’t your service advisor know proper maintenance can keep old car stay in good condition? It is not wise to blame everything on age. 3. When the seals are suffering from natural wear and tear due to long-term usage, car’s power steering fluid is leaking fast. In June, New Country specialist found steering fluid reservoir was low, not empty. So, Age really was not the factor caused the fluid leaked on my RX330. , 4. In 6/2/2022 inspection, your specialist also found steering wheel was off, not centered. On 6/17/2022 Wheel Alignment report prepared by New Country showed Thrust Angle was off, RX330 body frame had subjected big enough impacts that shifted the center line off the frame center. All 4 TOE angles were twisted out of the safe ranges. Body frame, axles, tie rods, steering gear, rack & pinion are all connected together. No matter old or new car, when connecting seals subjected to sudden uneven jolt impacts, it could possibly crack the seals, make seals unseated…. and caused steering wheel fluid leaks. 6/17/2022 Alignment report demonstrated fluid leaks and accident were related. 5. As I said before, you are welcome to come to my basement garage to inspect garage floor for fluid marks if there is any. 6/2/22 video showed some wet fluids on boot. But leaks are so insignificant, no wet fluids came down to floor yet. When parking, steering wheel works harder, fluids should leak out more. But I see no marks on garage floors. 6. On 6/17/22, I believed your mechanic might put too much force, jolted, hammered to wrestle the passenger side nuts be loosen and to adjusted the proper distance of Inner/Outer rods for safe TOE angle, and then broken connection seal. 7. When Rack & Pinion leaks, fluid marks stays near engine bay,. But the day after alignment services performed, the big fluid marks found on the street during parking and after parked were close to the front passenger side tire. Position of leaks found indicated large leaks were not from Rack & Pinion. New, I am begin to understand why so many clients complained about services New Country performed. Now, I don’t have confidence to get services done in your services center. JK Power was right to seek help outside New Country to get the issues resolved. If you believe your service center holds enough evidence to support your expert statement, wait till Adjuster reaches you for expert support. If you don’t feel you are holding enough evidence to support your expert statement to Adjuster, it will be wise to advise Adjuster that you found you did have facts to conclude Steering fluid leaks were not related to the accident occurred on 1/16/2022. I do what I have to do and make sure I am safe on road again soon. Justices will prevail. Hope your business do well under your management.

July 06, 2022

ASK FOR TOMMY ! The Experience was Great Got the 2022 Lexus RX350L they did not have it in stock. I did a reservation and patiently waited until it came in. from wh More

by Jeff Torres
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mohamed Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tommy Taveras
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2022

Tommy my Sales Person was EXCELLENT! Understood my needs and communicated effectively in order to fit my budget will definitely recommend to anyone looking for a car. More

by John
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tommy Taveras
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 27, 2022

Zohsb Amiad my sale person was great excellent customer service great respect Mike business Manger was also great excellent customer service Minh Technology Specialist excellent customer service as well More

by suemars25
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Michael Buchbinder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zoh Amjad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Minh Dang
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 16, 2022

I went to this dealer to test drive a Lexus & left with a NX300. John was excellent! He was very knowledgeable & patient with me & the process. I recently had hand surgery & was unsure of my driving abiliti More

by Melaniefd01
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John Bekiaris
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2022

Jamall was excellent this is my second time buying, a car with him he is a amazing young man!! Thank you Jamall More

by landerson
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jamall Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Alexander
2.0
This rating includes all reviews, with more weight given to recent reviews.
June 14, 2022

My husband and I were very impressed with Jamal. He communicated information and asked what we wanted and needed with such sincerity and respectfulness that we instantly liked him. He totally focuse More

by dwniebird
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Michael Buchbinder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamall Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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