New Country Lexus of Great Neck

Jamall was amazing and so down to earth. Communication and attitude was top tier. Will be buying all new Lexus and used vehicles if available. Communication and attitude was top tier. Will be buying all new Lexus and used vehicles if available. More

This review is for service department. Horrible experience. I went in for an oil change and first inspection on a leased vehicle. They text me an 1.5 into it saying that the car would be r Horrible experience. I went in for an oil change and first inspection on a leased vehicle. They text me an 1.5 into it saying that the car would be ready soon. I have to chase them for the next 1.5 hours to get the car, as they kept saying it will be ready in 15 minutes. When I get the car back, I get zero communication, just asked to sign and go basically. Zero communication about what was done to the car, what the multipoint inspection found, nothing, they didn't care nor want me there. If you can, stay away. I tried communicating in person, always feeling like I am bothering the service advisors. They are supposed to send a video of the work that was done to the car with the technician explaining the work and findings, which was not done. All I got was requests for review. ZERO COMMUNICATION ABOUT THE CAR, THE ONLY COMMUNICATION IS ABOUT 4 TEXT MESSAGES AFTER ASKING TO LEAVE THEM A GOOD REVIEW. HORRIBLE, HORRIBLE EXPERIENCE. More

I had a great experience working with Mohammad at New Country Lexus of Great Neck. From the beginning, he was responsive, professional, and easy to work with. He answered all of my questions throughout t Country Lexus of Great Neck. From the beginning, he was responsive, professional, and easy to work with. He answered all of my questions throughout the process, kept me updated, and made buying the car from out of state much easier than I expected. What I appreciated most was that Mohammad never made the process feel rushed or complicated. He was always available when I needed something and followed through on everything we discussed. Even after the deal was finalized, he continued making sure everything was handled properly before the car was picked up. I’m extremely happy with my purchase and with the level of service Mohammad provided. I would absolutely recommend him to anyone looking for a straightforward, knowledgeable, and dependable salesperson at New Country Lexus of Great Neck. Thank you again, Mohammad, for making the entire experience a positive one. More

Jamall Thomson was very courteous, professional and overall pleasant to deal with. My overall experience was very good. overall pleasant to deal with. My overall experience was very good. More

Matt is truly exceptional. My car was stolen and Matt made sure to take care of me and my baby and ensure the work was up to par. Additionally my rental ran out with my insuran My car was stolen and Matt made sure to take care of me and my baby and ensure the work was up to par. Additionally my rental ran out with my insurance and he managed to get me a loaner so I wouldn’t be left carless. To say that Matt and the team did well by my side is an understatement. The treatment I’ve gotten from them from my first car purchase back in 2021 to now is EXCEPTIONAL. Thank you Matt and team. I truly appreciate you. More

After searching for a month and interacting with numerous Lexus dealerships characterized by high-pressure and deceptive tactics in both New York and New Jersey, New Country Lexus of Great Neck was a breath Lexus dealerships characterized by high-pressure and deceptive tactics in both New York and New Jersey, New Country Lexus of Great Neck was a breath of fresh air. Mohammed Barkat stood out and was a welcome reprieve from an exhausting search that had previously left us deeply disappointed by sales tactics lacking transparency and integrity. Mohammed reached out immediately and engaged openly around my requests and concerns for a fair deal. He was informative, respectful, and patient, all before I even set foot in the dealership. In fact, we negotiated the deal entirely over the phone, via email, and text. He provided upfront access to the dealer invoice with all fees clearly delineated, and every single detail remained exactly the same once we met in person to complete the sale. Edgar from the tech department added to this seamless experience by reviewing much of the Lexus technology, allowing me to enjoy my new NX 350 Premium on the way home. It was clear that the team here truly cares about the customer experience. I couldn't be happier with my purchase and highly recommend Mohammed, Edgar, and the rest of the team! More

This dealership does not have True Lexus customer service! I bought in August a 2025 RX350. I Started experiencing pain across the backs of my thighs, Lower back pain, Numbness in my left calf and service! I bought in August a 2025 RX350. I Started experiencing pain across the backs of my thighs, Lower back pain, Numbness in my left calf and foot. Based on the pattern of pain and numbness, this appears to be seat-related nerve compression rather than general seat comfort preference. I came from a 2018 RX and since then Lexus has redesigned the seat with a shorter seat . Less seat padding and harder bolsters. The symptoms occurred while driving. I came back from a trip from Canada and I was in excruciating pain and had treatment with a orthopedic dr and had a month of PT. I did not drive the RX for 4 months after that because I was away and I progressively felt better till I had no pain. May 4th I brought the RX in for its 5,000 mi check and to further my complaint about the seat. I was told that there was no “defect” in the seat and they would send my complaint to another department. The pain was back with driving the RX. On June 8th after not hearing a thing from New Country Lexus I made an appointment with Rally Lexus Glen Cove where I had bought my previous 4 Lexus( I went to New Country Lexus because it was a new dealership closer to my home.). By the end of the day Anthony Piccirillo encouraged me to drive other models, had a trade in worked out and an upgrade to a different RX model with a different seat. So far so good and no pain! I have no kind words for New Country Lexus. This relationship was bad from the day I took possession of the RX and went forward from there! There has been a total lack of customer service. And communication. The above is the cherry on the cake. More

"Outstanding service, honest dealer, Jamall Thompson, he ensured I had a smooth process, and exceptional customer care. What impressed me most was the transparency and honesty throughout the process. Every ensured I had a smooth process, and exceptional customer care. What impressed me most was the transparency and honesty throughout the process. Every detail was clearly explained, and Jamall worked diligently to ensure I received the best possible deal. The technician sat with me to go over ever part of the car. Jamall even came in on his day off to be with me since he knew this was my first car purchase. The level of customer care did not end when I drove off the lot. Jamall followed up to make sure I was completely satisfied with my purchase and to answer any additional questions I had. I highly recommend this dealership and if possible ask for Jamall Thompson. Thank you Jamall. More

We purchased ux 300 last week Jamal Thomson helped with the transition he was excellent helping us and explained everything the transition he was excellent helping us and explained everything More

One of the worst experiences that we have ever had. We went in for the oil change yesterday and gotten one of the license plate screws in my tire from the center. I took pictures of the bolts and sc We went in for the oil change yesterday and gotten one of the license plate screws in my tire from the center. I took pictures of the bolts and screws on the floor of the driveway that valet guys drive out your car after the service. The service advisor was so kind and plugged in my tire immediately after he saw it. Unfortunately, the center was about to close so I went in today to speak to the manager of the center. The rep was kind and escorted me to the service manager, Mr Joshi. When I walked in, he didnt even bother look at me and stirred his expresso coffee and asked me " whats going on." When I proceeded to show him pictures of his center and my tire, he was very dismissive like nothing mattered as long as he is drinking his own expresso. When I continued to show the evidence that the license bolt/screw was from there, he disrupted me and said " you are not letting me talk, if you want me to raise my voice , I can get really loud." After seeing his dismissive and violent side, I just walked out and waited patiently for an hour till the managing partner, Mr Buchbinder, came to the office. He listened to my concerns and reviewed the pictures. He did offer me a half off the tire. I already reported this incidence to the corporate along with the pictures. I am sure they have videorecording of my car which had no flat service lights, etc. I went in for a simple oil change and I ended up paying for the new tire and wasted 8:30am to 11 am just sitting around for the manager to come in since the service manager, Mr Joshi, was dismissive and violent towards a customer who has real concern. I already sent the Lexus Corporate the pictures of the bolts/screws around the driveway where the valet guys drive out the cars. The Manager, Mr Buchbnder, was kind and the rest of the sales staff, including Mathew. I would double check your car after you do any services here. For the service Manager, Mr Joshi, to say " you gotta let me talk or I can get really loud and raise my voice." This is not a fish market. This is a car service place where people come to fix their car to drive their children and grandparents. I will follow up with the managing partner as well. More