New Country Lexus of Great Neck

Great knowledge of Lexus parts. My difficult choice personally was made simple by Mr. Bryon My difficult choice personally was made simple by Mr. Bryon More

Sales person Jamall is very nice and kind person. Whenever I asked something, he responded promptly. Whenever I asked something, he responded promptly. More

I had an exceptional experience at New Country Lexus of Great Neck. From the moment I walked in, the customer service was excellent. The staff was welcoming, professional, and truly knowledgeable about the Great Neck. From the moment I walked in, the customer service was excellent. The staff was welcoming, professional, and truly knowledgeable about their vehicles. A special mention to Jamall Thompson for going above and beyond to ensure I got the perfect car. His attention to detail and commitment to satisfy every request I had for my car is truly appreciated. If you’re looking for a dealership with top-tier service, New Country Lexus of Great Neck is the place to go. Highly recommended! More

Today, I visited the Lexus Greatneck dealership because of a minor problem with my car (battery replacement problem). With the kind help of my advisor, Neil Gao, I was able to hear the problem of my car an of a minor problem with my car (battery replacement problem). With the kind help of my advisor, Neil Gao, I was able to hear the problem of my car and the solution in great detail. I have never heard anyone explain it in such an easy and detailed way, and with Neil's help, I was able to solve the problem of my car simply. This was my second time meeting Neil, and I am grateful for his professional behavior and kindness in every meeting. Lexus Greatneck should be grateful to have an employee like Neil. More

Jamal Thompson and his team were fantastic! Jamal worked with us to stay within our budget and even included a dashcam installation, which was a great bonus. Huge kudos to the entire team for g Jamal worked with us to stay within our budget and even included a dashcam installation, which was a great bonus. Huge kudos to the entire team for going above and beyond, making this the best car-buying experience we've had at a dealership! More

Jonas Narbutas, 🫵 good man 👍 Well done, he helped us buy our favorite car. Thank you! helped us buy our favorite car. Thank you! More

Outstanding service from start to delivery! Jamaal is awesome! My personal Thank You to him for making my Lexus purchase absolutely effortless. Dealership is definatlely top notch! Jamaal is awesome! My personal Thank You to him for making my Lexus purchase absolutely effortless. Dealership is definatlely top notch! More

Jamal and Team were great, everything was in order when we arrived, and we were on our way. we arrived, and we were on our way. More

Buyer’s Remorse Terrible dealership and salespeople completely treat customers like fools. Two days ago, on Saturday, I went to the dealership to pick up the car. The salesperson Kenny Xu told me that completely treat customers like fools. Two days ago, on Saturday, I went to the dealership to pick up the car. The salesperson Kenny Xu told me that the financing manager Michael Abramov was scheduled for three o'clock. As a result, I waited for one and a half hours, and when it was almost closing time, the manager Michael impatiently said my transaction was very complicated because my co-signer was in California, and he needed to use DocuSign to sign the documents. As a first-time car buyer, I had a trusting attitude towards the manager. He took my phone and asked me to sign, so I signed a lot of DocuSign documents. During this process, the manager did not explain any of the loan options or interest rates to me; he just told me to sign quickly because he was ready to leave. He printed the documents for me and then called sales representative Kenny to take the car. When my co-signer asked about the interest rate, Kenny, salesperson who was also in a hurry, said it was all in the documents. I thought a dealership of this size wouldn’t engage in scamming customers, so I drove home. However, when I got home and opened the documents, I found that the price of the car, originally $55,000, had turned into $92,000 with the loan and interest!!! What a scam!!! It turned out that the manager added various unnecessary maintenance and repair costs, totaling $20,000. This is outright commercial fraud! On Monday, I went back to confront the manager. He actually claimed that he had explained everything clearly before I signed, which was completely untrue. He did not explain any of the documents I signed! He even asked sales representative Kenny to vouch for him! Kenny initially said the manager explained how much the monthly payments would be. Later, I took a firm stance with Kenny and made it clear that I would not compromise. I will be filing a complaint with the Better Business Bureau / Consumer Frauds Bureau / social media / I also made it clear that I had consulted legal advice. After that, Kenny immediately changed his attitude and went to handle the situation with the manager, removing all the unnecessary warranties. As they said the bank cannot removed the theft protection preferred plus program which I don’t need it ! I want to tell all buyers, especially new buyers, to absolutely avoid these two people! Before signing any documents, make sure they explain everything clearly, and do not let them touch your phone! Stay away from this dealer!!! More

Purchased a 2025 lexus nx350. Calvin was very helpful in finding the car I wanted. He called and said the car was ready and to come in by 2 pm to pick it up. 5 1/2 hours later and Calvin was very helpful in finding the car I wanted. He called and said the car was ready and to come in by 2 pm to pick it up. 5 1/2 hours later and being the only one left there they gave me a brief ( partially my fault due to how long I was there) going over of the car. But was told if there was anything that I didn't understand, you can come back and they would go over it. So,I called Calvin and he told me no problem bring it in tomorrow between 1 and 2. Brought in the car and was brought to the service area where I waited a half hour until I was told you need a reservation to be seen..You would think that they would accommodate me being I was told by Calvin to bring the car in, No they would not!!! This is my first review ever and now I feel hesitant to ever go back there. More