New Country Lexus of Westport

Lexus service has far exceeded my expectations. Jeff King is professional, response and very customer focused. I never feel awkward asking for the "silly things" to be looked at or fixed. He asks whe King is professional, response and very customer focused. I never feel awkward asking for the "silly things" to be looked at or fixed. He asks when something needs doing and he delivers on his promise of cost and timing. He always gets me a loaner car, washes my car when it is returned and generally takes care of me. He is BRILLIANT! I used to drive a Range Rover and loved it but now that I have the Lexus and am getting the attention and support I get from Jeff, it will be tough to ever go to another brand again. More

I recently bought a car from New Country Lexus of Westport and my overall experience was great. Rish my sales rep was very knowledge and helpful. He did everything he could to get the price of the Westport and my overall experience was great. Rish my sales rep was very knowledge and helpful. He did everything he could to get the price of the vehicle to where it needed to be to get the deal done. I had one minor issue which came up when taking delivery of the car, but Alfred the sales manager took care of it without hesitation. Overall I had a great experience and got a great car at a great price. I would definetly buy another car from New Country Lexus. More

My experience at Lexus of Westport was outstanding. The customer service was great. Mike and Al were wonderful to work with. I highly recommend this Lexus dealership. customer service was great. Mike and Al were wonderful to work with. I highly recommend this Lexus dealership. More

I much say Joe was a very big help in helping with my service issue. I'm also greeted and treated with such respect and kindness whenever he helps me with any problems that I may be having. It not ever service issue. I'm also greeted and treated with such respect and kindness whenever he helps me with any problems that I may be having. It not everywhere you can go as a female and free that you are not getting rip off or treated badly because are just that. I also feel that I'm being treated like he would probably treat all his customers with care. I was so bumd thinking that I didn't have coverage for the services that was needed and it was going to really cost me he quickly told me don't worry we will take care of you the best we can, you have been a loyal customer and he will see what he can do help the situation after he speak with his manager. But when he looked into the system and seen that I stil had some mileage on an extended policy I didn't know about he immediately got me a loaner and but my car in for services. I was greatful because he took the time and looked over everything when I actually thought my coverage had expired. I have told all my friends that I was glad he was in when I stop by when I did because I was almost at my limited and to see that their are still good customer services people out there that still care and will recommend everyone with a Lexus to come to the services in Fairfield considering that I brought the car in North Haven.. they have the best services. More

This is the 5th car lease I have had and it was one of the best. Everyone was extremely pleasant and made the process smooth and wonderful. the best. Everyone was extremely pleasant and made the process smooth and wonderful. More

Visited Lexus of Westport primarily due to the extremely successful and longstanding relationship that our company has enjoyed with Jeff Carrington of Toyota of Westport. I was ready for a change/upgrade a successful and longstanding relationship that our company has enjoyed with Jeff Carrington of Toyota of Westport. I was ready for a change/upgrade and as usual Jeff did not disappoint me! He introduced me personally to JR who facilitated our tranaction - very knowledgable and personable. Audri showed me the RX350, took me on the test drive, all the while explaining the terrific features of the car. She even went so far as to open the hood - and while I must confess to having no initial interest whatsoever in the engine etc, her energy, enthusiasm, and knowledge drew me right in. (I have since 'popped the hood' to show folks my car - who would've thought?) JR and Joe helped bring the deal to where I had a comfort level - all the while making me feel like I was part of the Lexus of Westport family. The day of pickup went effortlessly and quickly - and the car is more than I imagined. The car was and is just beautiful, and my Lexus of Westport experience was just icing on the cake. My deep gratitude to Jeff Carrington for encouraging me to join the Westport Lexus family. I already have plans underway for additional Lexus vehicles as our cars come to lease end. Please feel free to reach out directly for additional comment and praise! Thank you! More

Since I value my time I was extremely please with the efficiect sales process. The overall experience was a pleasure and my sales representive a delight to work with. efficiect sales process. The overall experience was a pleasure and my sales representive a delight to work with. More

This is my second car from NCL of W. I feel you can buy with confidence from the team. They take the time to explain all the details, and figures. I would definitely recommend this dealership. It is a f with confidence from the team. They take the time to explain all the details, and figures. I would definitely recommend this dealership. It is a first rate operation. More

It is my 6th car purchased from this dealer but by far the best experience. Very efficient, with great focus on the customer, clearly there is a new and improved customer focus at work. the best experience. Very efficient, with great focus on the customer, clearly there is a new and improved customer focus at work. More

We came back to Lexus because we had a Lexus in the past and were very happy with their customer service. John was very sincere and gave us good advice. We feel we made the right decision the deciding to p and were very happy with their customer service. John was very sincere and gave us good advice. We feel we made the right decision the deciding to purchase the ES300H. More