New Country Lexus of Westport

Great experience from start to finish I had a great experience buying my car at Lexus of Westport. Everyone there was patient and informative and helped me through the whole process. They I had a great experience buying my car at Lexus of Westport. Everyone there was patient and informative and helped me through the whole process. They were very responsive to my questions via emails and phone calls and I felt like they really cared about my overall satisfaction. Picking up my car was the best! The “Lexus Class” was great and I LOVE my new car! It truly was a pleasure working with everyone there! More

Very poor communication We had been in contact with a salesperson in regarding to driving from 3 hours away to see a specific car. The salesperson advised he would let us kn We had been in contact with a salesperson in regarding to driving from 3 hours away to see a specific car. The salesperson advised he would let us know if the car sold prior to us planning to go see the car with plans to buy it on 4/14/18. We spoke to the salesperson on 4/13/18 to set everything up. We left the morning of 4/14/18 and upon arrival were told that the car had been sold the day prior and none of the salespeople knew who we were. My husband could not remember the salesperson’s name as we have been dealing with multiple dealers. After waiting for about 5 minutes watching one of the sales guys talking with a manager who appeared to be scrambling trying to figure out what happened, my husband walked into the sales manager’s office. The sales manager told us the salesperson we had talked to had to leave due to a family emergency which is why we weren’t called. This was after they had told us that no one had our name. Wouldn’t you think that in the beginning they would have realized it was the salesperson with the “emergency” if that were really the truth? The sales manager seemed a little shady and my husband said he didn’t believe his story and then the sales manager started giving him attitude. I would think that he would have been extremely apologetic and understanding that we were upset after driving 3 hours. I would never buy a car from this dealer with such a lack of attention to the customer experience. More

Wouldn't go any place else Joe & Yuri came to my house today to deliver my vehicle and couldn't be more thankful for these gentlemen. Very personable professionals and wouldn't Joe & Yuri came to my house today to deliver my vehicle and couldn't be more thankful for these gentlemen. Very personable professionals and wouldn't contemplate recommending them to a family member. During the sales process, Joe was extremely accommodating and answered every question without restraint or attitude. During the delivery process, Joe was thorough and explained each item individually. Once again - AMAZING REPS! Thanks Joe & Yuri More

James is great Very pleasant, relaxed and not at all pushy, A pleasure to deal with. We made frequent visits and were treated very well. Will return for another vehi Very pleasant, relaxed and not at all pushy, A pleasure to deal with. We made frequent visits and were treated very well. Will return for another vehicle. More

Great Experience!! I recently purchased a 2017 RX350 from New Country Lexus of Westport which was another great experience for the third time! Sales Associate, Yulissa R I recently purchased a 2017 RX350 from New Country Lexus of Westport which was another great experience for the third time! Sales Associate, Yulissa Rodriguez was super with everything I was looking for and went above and beyond during the process. It is always a pleasure to walk into Lexus of Westport and be greeted and accommodated by the entire staff who make it a pleasurable visit and always return inthe future! More

On time, as promised, and no hassle Jason was very professional and courtious. He explained what services would be performed and approximate cost. Everything was done as promised and und Jason was very professional and courtious. He explained what services would be performed and approximate cost. Everything was done as promised and under budget. Jason made sure the vehicle was cleaned and got me out before the estimated time it would take. I would definitely recommend contacting Jason if you were getting your vehicle serviced at Lexus of Westport. More

Fantastic Experience! We recently leased a GX 460 and Sarah was really great to deal with. Having leased and purchased a bunch of cars in the past, I usually dread the exp We recently leased a GX 460 and Sarah was really great to deal with. Having leased and purchased a bunch of cars in the past, I usually dread the experience but this was different. Sarah was quick to respond from my initial email, stayed in constant communication, and went above and beyond to locate and pick up the car we wanted even driving in the snow to pick it up from another dealer. She was really easy to work with and made the entire process smooth. There were no pushy sales tactics here and the entire group was great to work with. Ricky was very helpful in getting the deal structured and worked out quickly and fairly, and Joe made everything quick and painless at the end. Everyone at the dealership made us feel comfortable and welcome when we arrived and my wife got a great tutorial on how to use the car before we left. Overall, I can't recommend this group enough! I would not hesitate to reach out to Sarah again and will absolutely go through her in the future. More

Overall very pleased with our experience! We recently purchased a 2014 Lexus GS350. After our purchase, we had an issue with a hard to diagnose wheel/tire vibration while driving. Chad, Mich We recently purchased a 2014 Lexus GS350. After our purchase, we had an issue with a hard to diagnose wheel/tire vibration while driving. Chad, Michael and Geo went to great lengths to resolve the issue to our satisfaction. We are happy with our current purchase, the level of service provided and would return to this dealership for our next car! More

Excellent Expeience James Michael is very personable and easy to communicate with. I felt there was very little pressure placed upon me and they understood my needs. Jare James Michael is very personable and easy to communicate with. I felt there was very little pressure placed upon me and they understood my needs. Jared and Rich also carried on the customer based philosophy throughout the transaction. The process was smooth throughout. More

Service Michael Mordoff was a pleasure to work with. He addressed my concerns excellent. My car was fixed promptly. I would recommend new country Lexus to any Michael Mordoff was a pleasure to work with. He addressed my concerns excellent. My car was fixed promptly. I would recommend new country Lexus to anybody, great service More