New Country Lexus of Westport

Helped my aunt bought a 2019 Lexus RX350 F Sport. Hector Diaz was our sale-man. He is really professional and great. Answered all our questions. Makes an entire buying experience easy. We are very pl Hector Diaz was our sale-man. He is really professional and great. Answered all our questions. Makes an entire buying experience easy. We are very pleased with his service. Again thank you Hector Diaz. We be seeing you again. Dan Truong More

I got my car from certified pre owned in Fairfield Ct . Hector Diaz could not of been better or more helpful He helped get everything done for me and was so nice. He was patient and never pushy He even p Hector Diaz could not of been better or more helpful He helped get everything done for me and was so nice. He was patient and never pushy He even put a big red bow on it for me! I am very happy with my purchase More

A great experience! Hector was kind and nice and patient! I would recommend him to all my friends! Hector was kind and nice and patient! I would recommend him to all my friends! More

The sales man and the financial adviser that we dealt with were the best I would definitely recommend and deal with them again They were very kind knowledgeable and accommodating with were the best I would definitely recommend and deal with them again They were very kind knowledgeable and accommodating More

This is our second transaction with Hector Diaz in the pre-owned Lexus dealership within the past year. Each time Hector took the time to listen to our transportation and budget concerns before offering h pre-owned Lexus dealership within the past year. Each time Hector took the time to listen to our transportation and budget concerns before offering his advice. He was very knowledgeable and most helpful in every way. We could not have asked for more in terms of service and effectiveness. We would definitely recommend him to any of our friends in the market for a pre-owned Lexus. More

HORRIBLE CUSTOMER SERVICE! ! They are noooo different than any other money hungry used car dealership there is not an extra ounce of class there. The SECOND you agree to purchas ! They are noooo different than any other money hungry used car dealership there is not an extra ounce of class there. The SECOND you agree to purchase from them the service and attentiveness drops DRAMATICALLY. There were small amounts of chipped paint they agreed to have their paint specialist address but once the car left the lot they never kept their word and even suggested that I touch up the paint on my luxury vehicle by myself!! And that was from the sales rep Steve AND the manager, on 2 separate occasions. I had to basically BEG for a cargo cover...the same kind that was in other vehicles of the same make and model and the reason given to me was because the potential buyer of the unsold cars wouldn't have 1.... So it's OK for the ACTUAL buyer to go without the item in order for you to offer it to a future buyer??? They mailed my plates to NC, my address of record, even after being told I would still be in CT and after them offering to call me before mailing my plates just in case I could pick them up instead. This was promised to me by the financing specialist AND the manager when I called AGAIN to ask about the paint they now claimed they had to order, but of course because the sale was over I NEVER got that call and my plates were mailed out anyway and guess what??? Yup they were STOLEN!! Lexus of Westport once again sent me to fix THEIR lack of professionalism MYSELF!! They REFUSED to help fix the mess they created and that is simply DISGUSTING. To top it off, before I purchased the car, I saw a NUMBER of cars coming out with bows on the hood, however my car had no bow and wasn't even ready at the time THEY asked me to be there...because the FINANCING specialist had a busy schedule. So I guess my schedule didn't matter while I sat there over 2 hours waiting for my bowless, chipped paint, cargo cover and net-LESS car to EVENTUALLY show up. If you want to be treated like TRASH then go right ahead to Lexus of Trashport!! I mean Westport. Just HORRIBLE!!! More

In a word, "Excellent! " I couldn't be more satisfied with Mr. Kris Brown and the service center. Surprisingly, the cost of an oil change, tire rotation, and complete checku " I couldn't be more satisfied with Mr. Kris Brown and the service center. Surprisingly, the cost of an oil change, tire rotation, and complete checkup were what a regular auto shop would charge, not a dealership. The live video(s) with a running commentary of the entire vehicle inspection is handy. Fortunately, there were no surprises. The reason was that if one Lexus Service Center services your car, you should not expect surprises! More

The experience was world class. I am a customer for life!!! My brothers whom is currently waiting on the new RX350 will be coming there to place his order. Also, my sister who is lo I am a customer for life!!! My brothers whom is currently waiting on the new RX350 will be coming there to place his order. Also, my sister who is loving my new ride will be coming down as well. BEST DEALERSHIP IN THE WORLD!!!!! More

3:21 PM Mon June 20 Steven S. Westport, CT 6/20/2022 we have been taking our Lexus vehicles to this dealership for over 20 years. our most recent experience was nothing short Westport, CT 6/20/2022 we have been taking our Lexus vehicles to this dealership for over 20 years. our most recent experience was nothing short of awful. they charged us $4,00 to repair a heat/ ac problem. when they returned the car the problem still existed!!! when we called them they took the car back and kept it for almost a month because they said they were having a hard time finding out where the problem was. They even claimed that they brought people in from Lexus to help but they too were of no help. They offered us a $1,000 discount but the problem would still exist or they would put in a rebuilt part to supposedly fix the original problem but they would not guarantee that the rebuilt part would have longevity so they would not give us a warranty on the part. As far as I am concerned they are total scam artists. They and Lexus should be ashamed of themselves. I am so disgusted with Lexus of Westport: please be careful dealing with them. steve s More