New Country MINI

Worse new car dealership I've ever experienced In 2009 I bought a new Mini Cooper. After about 18 months the timing belt broke causing damage to the engine valves. The timing belt was a Mini Cooper In 2009 I bought a new Mini Cooper. After about 18 months the timing belt broke causing damage to the engine valves. The timing belt was a Mini Cooper recall issue that was never addressed when I had the car serviced. Although the repairs were covered by warranty and by the recall, my car sat on the back lot for over a month without them touching it. After complaining numerous times, they called me to tell me my car was ready. When I went done to pick the car up, it barely started and it did not have enough power to drive off the lot. They apologized, but a week later when I went to check on it, I once again found the car on the back lot. New Country Mini told me they give priority to oil changes. 3 weeks later I was once again called and told the car was ready. When I went to pick it up the engine light was on and the engine ran very rough. Again I didn't make it off the lot. The car was eventually fixed, but it took over 2 1/2 months. Do not buy from this dealer, or pray you never need a repair. More

Marvelous Mini!! Just bought a new Mini Countryman. Ben was helpful and accommodating. He has already called to follow up to check on my satisfaction. We also got a gr Just bought a new Mini Countryman. Ben was helpful and accommodating. He has already called to follow up to check on my satisfaction. We also got a great deal! Tally-Ho!! More

A Wonderful Introduction to the World of MINIs I began my new car search at New Country MINI. I've had my Honda for 16 years so buying a new car and learning new technology was a bit daunting but I began my new car search at New Country MINI. I've had my Honda for 16 years so buying a new car and learning new technology was a bit daunting but Levi made the experience a good one. He was patient, knowledgeable and friendly. He did not rush me and he made me feel comfortable with the test drive. I also met Sam who went over the financing details with me. He was very willing to work at finding the best option for me. Sam was also patient, knowledgeable and friendly. Everyone at New Country MINI made me feel welcome and valued as a potential customer. I would highly recommend this dealership as they offer a quality car and they did not pressure me in any way to buy from them. More

Great Experience x2 I have purchased 2 vehicles from New Country Mini and the experience was excellent in every way! The Sales Manager took care of seeking all the right I have purchased 2 vehicles from New Country Mini and the experience was excellent in every way! The Sales Manager took care of seeking all the right features and finding the best deal for me and my vehicle needs. The order process was easy and efficient and when picking up the vehicle they spent as much time as we needed in understanding the features! The finance process was very efficient and quick. Overall wonderful experience and I would recommend them to anyone looking for a Mini or other vehicle! More

Both Service and Sales are Great I was suprised to read the last review because I've always had a good experience with everyone at MINI. I've been a MINI owner since my first 2006 Co I was suprised to read the last review because I've always had a good experience with everyone at MINI. I've been a MINI owner since my first 2006 Convertible to the ALL4 Countryman I just purchased. Everyone is always friendly when I come in for service and their new building is awesome! Make sure to use the restrooms when you go there. Thanks Sam for all the help! More

Horrible stay away!!!!!!!! If I had not already decided on a Mini for my wife I would have walked out immediately. The staff were not interested in talking to me until I told t If I had not already decided on a Mini for my wife I would have walked out immediately. The staff were not interested in talking to me until I told them that my next stop was going to be at the Fiat dealership. Suddenly the sales manager was interested in selling me a car...I thought that was why they were there. We were promised the moon in after sale service. Nothing could be farther from the truth. I will keep this short but they allowed my wife to drive off their lot with an obvious safety issue with nothing more than a rude remark. Their maintenance program is nothing but a joke. The rest of the regular warranty is not much better. Do youself a favor and shop elsewhere. More

I will never shop at New Country mini or BMW again. I got a mini lease and these guys are a bunch of folks with sell quick characters and are really interested to just get you to sign the bottom line. During a mini lease and these guys are a bunch of folks with sell quick characters and are really interested to just get you to sign the bottom line. During the lease signing process they try to get you to buy a extras that you do not need and then at end of lease they are rude and make you sit for hours. Then look for anything to charge you for. A fellow named Chris found it offensive that a customer actually asked him directly to check back in the lease vehical. He sits in a shady glass office in the BMW building. He said no time very busy. And there were maybe few customers in the building. So I walked over to the mini showroom they put me in contact with Jeff who would not even get off his chair and meet a customer. Between Chris and Jeff I figure they think they are better than the customer having them shady glass windows they sit behind. Really silly as I was wconsidering to take another lease and these two were too preoccupied to pretending to be working. After signing the lease three years ago at that time no one said thanks for the business and then on return of the car three years later the folks a New Country never asked how was it, or can we get you another car, or thanks for the business. So I figure since this happened over a span of three years and got similar behaviors across departments this is just the corporate culture of New Country dealership in Hartford. More

This was a GREAT experience. The Mini dealership is laid back and inviting. And Joe was fantastic, from email lead to delivery. Got the car I wanted for the price I wanted to pay, it couldn't have been easi back and inviting. And Joe was fantastic, from email lead to delivery. Got the car I wanted for the price I wanted to pay, it couldn't have been easier or better! Thanks!!!! More

The sales experience is outstanding. The sales executive we dealt with was conscientious and thorough in every way..... That conduct does not extend to the service department. we dealt with was conscientious and thorough in every way..... That conduct does not extend to the service department. More

Went to New Country Mini after visiting another CT Mini dealership that seemed pretty apathetic to have my business. I called Joe Salda directly after reading reviews on this site and couldn't be more plea dealership that seemed pretty apathetic to have my business. I called Joe Salda directly after reading reviews on this site and couldn't be more pleased with the experience that I had. From initial contact, Joe was helpful and accommodating, listened very carefully to my questions/interests and had a fleet of MINIs ready for me to see when I arrived at the dealership. I ended up surprising myself by choosing a color that I didn't think I liked before, and Joe got the car ready to go in no time and even helped me add stripes to it. I was in and out in about 3.5 hours and that included a long time on the phone with my car insurance working through a silly admin issue on the insurance side. Joe even humored me with a parking lot manual driving refresher before I pulled out on the open road. We recently bought another car (different make & dealer) from a very nice salesperson but Joe was the best sales professional we dealt with in meeting with about 8 dealerships across 3 makes of cars. DEFINITELY go see Joe at New Country MINI. More