New Country Motor Cars

Ron Chwalek does a superb job serving customers. Ron always greets me by name and conscientiously addresses my concerns. Yesterday he adjusted the air pressure in my tires after the warning told me Ron always greets me by name and conscientiously addresses my concerns. Yesterday he adjusted the air pressure in my tires after the warning told me to fix the problem. Then he accompanied me to the parts department to purchase a new battery for my key. He even put the new battery in for me. Whenever I have come in for service, Ron has unfailingly helped me and all the other customers. He is a real asset to the dealership. More

No wait Tire Pressure monitor indicated tires needed air. Stopped in with no appointment and waited about 10 minutes or less. Ron took care of it and I was in Tire Pressure monitor indicated tires needed air. Stopped in with no appointment and waited about 10 minutes or less. Ron took care of it and I was in and out in less than 15 minutes. More

In and out for service Thanks to Ron Chwalek for getting me in and out for my headlight replacement. took 10 min from getting there to driving out the door Thanks to Ron Chwalek for getting me in and out for my headlight replacement. took 10 min from getting there to driving out the door More

Brenda Scully & Ron Chwalek Like the prior review from lloydstatue, my tire pressure and key battery were both low. I called Brenda who told me to come to the service area where Like the prior review from lloydstatue, my tire pressure and key battery were both low. I called Brenda who told me to come to the service area where I was greeted by Ron who took care of both issues quickly and easily! Very professional and effective so THANK YOU! More

Tyre pressure was low Very good service representative, very knowledgeable, very polite. He's a excellent guy, He also check if I needed fluids in my car, which he top up. Very good service representative, very knowledgeable, very polite. He's a excellent guy, He also check if I needed fluids in my car, which he top up. I appreciated the service of Ron Chwalek. More

Customer experience processes need improvememt I think it's best to outline my personal experience with this service dept. rather than tell a long story. Service Greeter-This person does a good jo I think it's best to outline my personal experience with this service dept. rather than tell a long story. Service Greeter-This person does a good job of greeting customers in the service drive and welcoming you to the dealership. Client Advisos-Generally they do not acknowledge customers arriving for service and you can stand there for 5+ minutes waiting. As well, after the R.O. is prepared and they know you are a "waiter", there is no attempt to keep you informed about status of your car. Waited 3 hours in the lounge without contact, then told parts would need to be ordered. Loaner Cars-On 2 separate occasions a loaner recommended by the client advisor was not available the day of the service appointment. On the first occasion I was contacted before I left the house, on the second service appointment I was not informed prior to arrival at the service dept. The overall quality of the work performed was excellent. However, as a service provider representing a premium brand, they should do better More

Excellent customer srevice. The car was service in a timely manner, a phone call was place at my home to notify me, and an offer was make to pick me up. I did not rate the quali The car was service in a timely manner, a phone call was place at my home to notify me, and an offer was make to pick me up. I did not rate the quality of work as yet? because didn't had time to look under the hood but will soon do. After paying for service it took quite some time to find my car more than 10 minutes. More

Great team Ron Chwalek is always the greeter, when I drive my car into the shop. He goes out of his way to help, with a welcoming smile. Nothing is too big a req Ron Chwalek is always the greeter, when I drive my car into the shop. He goes out of his way to help, with a welcoming smile. Nothing is too big a request. I have purchased three cars at this dealership because of your outstanding employees that also include Sam, my service advisor to your excellent and persuasive salesman, Christopher. I always leave with a confident feeling at I have been given great advice and that my car will keep me safe. Thank you for having an excellent team. Stephanie K Pious, Essex Ct More

Pairing cell phone to my cars I needed to have my new cell phone paired with one of my cars (Mercedes Benz C300). I was very lucky since there was no one waiting to be seen when I I needed to have my new cell phone paired with one of my cars (Mercedes Benz C300). I was very lucky since there was no one waiting to be seen when I arrived at New Country Dealership. Ron Chwalek is always there and has a friendly, positive attitude. He was able to immediate take the steps to pair my new cell phone. Since they were not busy, I told Ron I was going home to get my other Mercedes Benz GL450. I came back in a very short time Ron came over and paired my new phone with the SUV. I'm so happy that he provides this services at no charge and he is so pleasant! Thank you so much! Susan K More

Excellence service at the drive thru today, by Ron. Excellence service by Ron Chwalek from drive thru very knowledgeable about my problem with my car. He took me to the parts department, explained to th Excellence service by Ron Chwalek from drive thru very knowledgeable about my problem with my car. He took me to the parts department, explained to the parts department personnel what type of products that I needed to purchase. After which he connected' and explained to me about the life service time of the products. More