New Country Toyota of Saratoga Springs

Outstanding place to shop for a new car. The sales team Jerry Harvey and Johnny the manager are the best. Gary W. Howard The sales team Jerry Harvey and Johnny the manager are the best. Gary W. Howard More

Caveat Emptor. Buyer Beware. See car in person first. Scrutinize selling agent. 
 
Everything seemed great with my recent purchase of a Certified Pre-Owned 2021 Buyer Beware. See car in person first. Scrutinize selling agent. 
 
Everything seemed great with my recent purchase of a Certified Pre-Owned 2021 Corolla Hatchback. I had been looking all over for this particular model, and this one seemed to check every box. 

 The agent, Lee Garrand, was very supportive leading up to the purchase, which I had to make sight unseen due to it being somewhat far from where I live. He mentioned that there had been a small accident at one point, but that the insignificant dent was fully repaired and unnoticeable. This helped me feel that New Country Toyota was a trustworthy institution and I felt OK about purchasing the car before seeing it in person. 

 I wish the dealership had been as honest about the interior condition of the car as the exterior. It was never shared with me that the previous owner had been smoking cigarettes in the car. Upon arrival, when Lee was showing me the car (which was already purchased) I opened the door to find a cigarette burn in the passenger seat. I expressed my disappointment, and Lee just said “Yeah I just noticed that this morning. You can have it fixed somewhere for $50.” I wish I had taken greater pause at this moment, but it felt too late to make a fuss. 

 The car smelled like new when I purchased it, but within a couple weeks when the deodorizer began to wear off, I and my passengers began noticing the distinct smell of old musty cigarette smoke. On multiple occasions, I have been asked by friends and coworkers if I had been smoking cigarettes in my brand new car (It would have surprised them greatly). 

 This really bothered me, and I reached out to Lee. I asked about both the smell and the cigarette burn, citing that it felt like I was not given this very important information before spending $25k on the car. I explained that one of the reasons I was buying Certified Pre-Owned was the added confidence that the car had been taken care of. After weeks of phone tag and long gaps in communication, he responded with a message that addressed the smell, but never mentioned the burn in the seat. 

 His manager had offered that I could drive the car all the way back to Saratoga and leave it there for a day while they “Ionized” it. The machines that ionize are about $80 and I decided to do that myself. I asked about the cigarette burn and it was another few weeks before I finally had to reach out again to hear him say “My manager said no, nothing we can do for you.” 
 
Assuming this car was leased before it was put on the market as Certified Pre-Owned, the responsibility for the loss of value on this car should have fallen on the leaser. And I, as the buyer, should have been informed that this car was smoked in and damaged by the previous owner. If none of that was possible, then I would have expected Toyota to make some kind of effort to make me feel better about this massive purchase. 
 If New Country Toyota had been honest about the cigarette burn and smell, I would have asked that they address these things before I buy it, and if they couldn’t, I would have bought the same model elsewhere.
 
I never leave a negative review. I hope this review stands out to prevent this from happening to another buyer. More

Excellence in every respect from the minute you walk in to every detail they make you feel like you are the most important person,love the attention and attitude. to every detail they make you feel like you are the most important person,love the attention and attitude. More

Dan was great, made sure the delivery of the vehicle went smoothly. It took a while for the car to arrive but he kept me updated during the process and was able to successfully find a car through another dea smoothly. It took a while for the car to arrive but he kept me updated during the process and was able to successfully find a car through another dealership. Very pleased with his customer service, and this has been the 2nd vehicle that we have purchased through Dan and this dealership. More

Of those I dealt with, Bryan, my sales person was (is) knowledgeable, helpful, accommodating, terrific guy to buy a car from. The only other person that I have dealt with so far was Henry, the finance guy knowledgeable, helpful, accommodating, terrific guy to buy a car from. The only other person that I have dealt with so far was Henry, the finance guy. Once Bryan located him wherever he was hiding, I found him to be argumentative, in a hurry to complete the transaction, unable to fully explain all the forms I signed. I’m still waiting for my copies of those forms. As far as Toyota IT, that leaves a lot to be desired. I was sent a survey shortly after I purchased my highlander. I couldn’t make it work. Received a message about Safari it being able to handle the redirections. I spoke with Bryan and he showed me where to find other surveys on the New Country web site. I’m still trying to create an account using the Toyota app. In order to create an account I have to check two boxes. One of the boxes wants me to pay electronically or other than by check as I prefer. More

I found the car we were looking for on a 3rd party online site. I sent an email expressing my interest to NCT. I got an immediate response from the General Manager, and a salesman reached out shortly after. site. I sent an email expressing my interest to NCT. I got an immediate response from the General Manager, and a salesman reached out shortly after. C.H. was fantastik! He answered all my questions promptly and even did a walk around video of the vehicle to satisfy my questions. We came to a deal, all over the phone. One of the best car buying experiences I've had after 30 years. He informed me of what needed to be done every step of the way. I arranged shipping of the vehicle & it arrived detailed and in the condition C.H. said it was in. I wouldn't hesitate to do business with them again. Everyone did a great job. Great dealership. More

Me and my family had a smooth process purchasing our vehicle from Dan Miller at New Country. We ended up needing the car sooner than is typical and Dan worked with us to get it prepped and ready for us vehicle from Dan Miller at New Country. We ended up needing the car sooner than is typical and Dan worked with us to get it prepped and ready for us in a short time. When we got to the dealership the car was ready for us and all we had to do was finalized paperwork. The whole process was straight forward and overall a good experience. Highly recommend coming here and working with Dan! He is very knowledgeable and will get what you want! More

We loved doing business with Dan Miller. He is very knowledgable and easy to deal with. The entire sales process (thanks to the sales manager, too) went very smoothly. We'll use them in the He is very knowledgable and easy to deal with. The entire sales process (thanks to the sales manager, too) went very smoothly. We'll use them in the future, I suspect. More

My husband and I recently bought a Tacoma! We initially communicated through text with Dan Miller. We decided it was probably easier to just call, much to our surprise, it was his day off! He We initially communicated through text with Dan Miller. We decided it was probably easier to just call, much to our surprise, it was his day off! He called us back making our entire experience smooth and simple. Thank you Dan! Also, many Thanks to Josh and Matt. More

Great dealership the entire process was flawless. Our salesman , Matt Tally and sales manager Jason Collins were exceptionally professional , knowledgeable and made the transaction very comfortable Our salesman , Matt Tally and sales manager Jason Collins were exceptionally professional , knowledgeable and made the transaction very comfortable . I have purchased numerous cars throughout my life and without doubt the laid back no pressure atmosphere at New Country Toyota of Saratoga was the best. Can’t say enough. I look forward to future dealings and would definitely recommend New Country to anyone More