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New England Auto World
Derby, CT
67 Reviews
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Showing 67 reviews
February 03, 2016
No. I would not recommend seeing Anthony after how he treated me and what he said. I was appalled and hurt and was truly no way to talk to someone who is I would not recommend seeing Anthony after how he treated me and what he said. I was appalled and hurt and was truly no way to talk to someone who is sick. More
by krug
Employees Worked With
Anthony T.
Helpful January 04, 2016
My car I bought a Toyota from Jack and he did a very good job at selling me this vehicle I love it it is the perfect size for me thank you for a great experi I bought a Toyota from Jack and he did a very good job at selling me this vehicle I love it it is the perfect size for me thank you for a great experience in buying me new car More
by Ascott
Employees Worked With
CRM CRM
December 02, 2015
Utter Disaster This whole car buying experience has been a nightmare. I was supposed to pick up my Jeep Liberty on 11/28. My mom was told that the car had no rust on This whole car buying experience has been a nightmare. I was supposed to pick up my Jeep Liberty on 11/28. My mom was told that the car had no rust on it (which was her primary concern). However, up on arriving, I found rust alongside the driver side door and underneath the weather stripping. I texted Joe and found out that somehow, my paperwork had gotten "messed up" and I couldn't pick up the car until Monday. Fine, I could deal with that. But then driving it home the same day, I found out that my universal joint was breaking, which would render the car unusuable. I called Joe and the dealership, as did my mother and boyfriend, with no call back from either. Today (12/2), one of my brake calipers locked up and started glowing, rendering my vehicle useless less than 3 days after bringing it home. While looking at my paperwork, despite repeatedly stating what my warranty was, I looked over my forms again and saw that Joe had me sign the "as is" warranty instead of the 60 day/3,000 mile guarantee as he told me repeatedly (i also have 2 witnesses to him stating this). We have again tried contacting both Joe and the dealership with no response, leaving me without a vehicle for both work and commuting to school. Update: Got a call from one of the owners the morning of December 33rd telling me that they would fix everything. I arranged a time with one of the loaner employees to come with a tow truck and loaner at 12:45. He didn't show up until 3:30, making me 2 hours late to work, and they had apparently planned on trying to fix my car in the driveway to avoid the towing fee. I was supposed to get my jeep back on Dec. 8th and was then told it would be a few more days for reasons that wouldn't be told to me, so I showed up on the 9th to renew my loaner. I waited for 2.5 hours to get my jeep, during which the owner trash talked my mother, trash talked my boyfriend, and disrespected me and my friend. My jeep was returned with no weather stripping on my doors after they cleaned up the rust that was lied about, and there are scratches all over my vehicle that weren't there before. However, I can't prove that and they know it. Now, I am being repeatedly contacted by the owner from multiple numbers from him harassing me to take my review down and give them a five star rating. How about NOT. I am at the end of my rope with how unprofessional and rude this man is, would not recommend this dealership, and am looking into further action to make my situation right. More
by Savannah H.
Employees Worked With
Joe, Mike, CRM CRM
November 19, 2015
Good car buying experience and helpful assistant as well. Very helpful customer service, friendly and caring. Owner is very knowledgeable and cares about his customers as well. From the moment I walked in t Very helpful customer service, friendly and caring. Owner is very knowledgeable and cares about his customers as well. From the moment I walked in there I knew that this was the dealership for me. More
by Good times
Employees Worked With
Judy
November 14, 2015
Paula Collier Judie is amazing! Very helpful and knowledgeable. Wonderful experience!! Drives great, runs smooth and looks good. I love this 2007 Dodge Durango. As Judie is amazing! Very helpful and knowledgeable. Wonderful experience!! Drives great, runs smooth and looks good. I love this 2007 Dodge Durango. Ask for Judie! And you won't be disappointed! More
by Paula Collier
Employees Worked With
Judie
October 27, 2015
Pleased overall Very pleased with my purchase, a 2013 Ford Explorer. There were a few issues with the truck, but they were able to fix most everything in a timely man Very pleased with my purchase, a 2013 Ford Explorer. There were a few issues with the truck, but they were able to fix most everything in a timely manner. Roxana was my sales rep and she was excellent and accommodating. She responded quickly to my calls or e-mails. Pleased with the entire staff, just wish the truck had been looked over more closely, so that I didn't have to make several trips back and forth for service. More
by shawnp
Employees Worked With
Roxana
October 16, 2015
Excellent service by the owner and Roxanne. Excellent customer service by our sales woman Roxanne and the owner Mike. They both made sure we got into the vehicle we wanted and the process went v Excellent customer service by our sales woman Roxanne and the owner Mike. They both made sure we got into the vehicle we wanted and the process went very smoothly. I would recommend to anyone looking for a car to go there!!! More
by Krock2121
Employees Worked With
CRM CRM, Reece C
October 08, 2015
Great experience I just purchased an Acura TL from New England Auto World and I couldn't be happier. Staff was very friendly and willing to work with me on the car. I I just purchased an Acura TL from New England Auto World and I couldn't be happier. Staff was very friendly and willing to work with me on the car. I highly recommend going to see them for a used car. Happy customer More
by Matt V
Employees Worked With
Travis, Joe
September 21, 2015
Great experience Purchased an SUV, had some issues, that were resolved beyond our expectations. All in all a good experience. The owner was more than accomodating, a Purchased an SUV, had some issues, that were resolved beyond our expectations. All in all a good experience. The owner was more than accomodating, and the sales was great. More
by fjbsey
Employees Worked With
Mike and Travis
August 11, 2015
Great experience !! I had a great experience at New England Auto World. The sales representative, which I believe his name is Travis was great with us. I had a bunch of I had a great experience at New England Auto World. The sales representative, which I believe his name is Travis was great with us. I had a bunch of questions and was probably annoying him, but him and his manger were very patient and answered all my questions. Everyone there was awesome. I am so in love with my new 2013 Dodge Caravan. Thank you New England Auto World!. More
by Stacey B
Employees Worked With
Travis, Reece C
